Satisfaction
This topic currently groups 8 published articles across 7 issues.
Customer brand engagement impact on brand satisfaction, loyalty, and trust in the online context. Egyptian Banking Sector
Heba Sadek • Heba El Mehelmi
Volume 14 Issue 03 · 23 Jul 2020
This study measures the impact of customer brand engagement (CBE) on brand satisfaction, loyalty, and trust through the online brand experience in the Egyptian banking sector based on the customers’ perspective. E…
Performance appraisal system of Mercantile bank limited: An evaluation
Sheikh Abdur Rahim • Dr. Sheikh Mohammad Shafiul Islam
Volume 13 Issue 04 · 03 Jul 2019
Performance appraisal is very much essential for the HR managers to adopt administrative decisions regarding promotion, fringes, pay-offs, and merit pay increment of the employees. The article attempts to evaluate the e…
Predictors and outcomes of customer loyalty in the South African leafy vegetable market
Phineas Mbango • Vincent Makhubela
Volume 13 Issue 04 · 02 Jul 2019
The purpose of this research paper was to examine if product quality, trust, customer satisfaction and communication have a positive influence on customer loyalty. Furthermore, the research intended to determine the out…
Impact of customer trust toward loyalty: the mediating role of perceived usefulness and satisfaction
Anshar Daud • Naili Farida • Andriyansah • Mashur Razak
Volume 13 Issue 02 · 07 Dec 2018
The technology of ICT is dynamically developing with sorts of innovative product, one of them is IPTV. Its existence provides triple play multimedia convergence such as telephone, inte…
Is service fairness influencing customers’ satisfaction and intention to pay insurance premium? A case in BPJS Kesehatan Indonesia
Diena Dwidienawati • Mts Arief • Sri Bramantoro Abdinagoro
Volume 13 Issue 01 · 03 Oct 2018
This study discusses the importance of service fairness variables – Interactional Fairness, Procedural Fairness, and Distributive Fairness – toward customer satisfaction, which further leads to customer inte…
Information processing model to measure important determinants on job satisfaction
YB Shin • SH Koh • CS Shim
Volume 09 Issue 2 · 16 May 2015
This study identifies possible sources that generate dissonance and finds important variables that may improve information systems (IS) professionals' level of satisfaction in each source. A logit model is used to i…
The Antecedents of online customer satisfaction and customer loyalty
Maria Delarosa Dipta Dharmesti • Sahid Susilo Nugroho
Volume 07 Issue 2 · 23 Jun 2013
The purpose of this study is to know the mediation role of customer satisfaction in the causal relationship between 9 antecedents of customer satisfaction and customer loyalty in the Indonesian online store context. Bas…
Profiling supermarket shoppers in South Africa - a segmentation analysis of service quality dimensions
Justin Beneke • Claire Hayworth • Robyn Hobson • Zeenat Mia
Volume 05 Issue 1 · 24 Feb 2012
Post Apartheid, the South African supermarket industry has rapidly increased in size and stature, and currently resembles a first world retail sector in an emerging market. However, customer satisfaction doesn't app…