Retail
This topic currently groups 15 published articles across 11 issues.
The evaluation of the supply chain management challenges South African fashion designers experience in the retail clothing environment
Boitumelo Pooe • Virimai Mugobo
Volume 15 Issue 01 · 27 Oct 2020
The purpose of this paper was to investigate the challenges South African fashion designers experienced when managing their supply chain network in the retail clothing industry. In today’s complex markets, the sus…
Environmental disclosure in the annual reports of the Russian retailers
Zhanna Arakelovna Kevorkova • Irina Petrovna Komissarova • Albina Nikolaevna Mayorova • Elena Aleksandrovna Mayorova • Alexander Fedorovich Nikishin
Volume 12 Issue 4 · 04 Jul 2018
The implementation of extended business environmental liability is an essential condition for sustainable development of the Russian economy, including in retail. Retailers' interest in e…
Transformation in the wholesale and retail sector in South Africa: the role of internships
Siphokazi Koyana • Roger B Mason
Volume 12 Issue 4 · 04 Jul 2018
This paper presents an investigation into internships in South Africa’s retail sector. The research questions it seeks to answer are: (i) What are the benefits (strengths) of this secto…
How interactions influence customer empowerment and satisfaction in the retail industry
Javier Castillo
Volume 12 Issue 4 · 04 Jul 2018
Interactions with consumers in a retail environment play a fundamental role to increase sales, improve satisfaction and promote loyalty among such consumers, at the same time of improve finan…
The influence of educational e-services, advising support, available information, and knowledge acquired on customer satisfaction:The Egyptian private higher education
Hend Abd El Halim • Rasha Abd El Aziz
Volume 11 Issue 4 · 22 Jul 2017
Egypt is one of the significant nations in the district, particularly with its high populace. Although, the Egyptian Higher Education (HE) is the largest in the MENA region, and despite the clear investments in ICT, it…
Factors influencing consumer's patronage intentions in Kuwait
Abdullah A. Aldousari • Ismail M. El-Sayed
Volume 11 Issue 3 · 22 Apr 2017
Grocery shopping is considered a critical and routine element of consumer behavior. Hence, numerous studies have been conducted to understand the factors influencing shoppers’ behavior. Employing a cross-sectional…
The relationship between big five personality traits, customer empowerment and customer satisfaction in the retail industry
Javier Castillo
Volume 11 Issue 2 · 29 Jan 2017
Big Five Personality Dimensions are considered important to understand how consumers behave and tend to prioritize aspects in a retail business environment. This research provides evidence of how the Big Five Personalit…
An assessment of departmental store service effectiveness using a modified SERVQUAL approach
Kasturi Naik • Srini. R. Srinivasan
Volume 09 Issue 2 · 16 May 2015
Retail Industry is likely to be the next big thing for services in this decade. The industry is very diverse, with several sub-segments, each displaying its own unique characteristics. The retail players need to be exce…
The effect of corporate reputation on retailer brand equity: A study of two South African grocery chains
Justin Beneke • Victoria Chamberlain • Raeesah Chohan • Martin Neethling
Volume 09 Issue 2 · 16 May 2015
In the current economic climate, competition between retailers is high and customers face numerous choices. Smart retailers can learn to manage their corporate reputation and brand equity as strategic tools in the fight…
Customer participation in retail-focus on automated services
Marko Maki • Teemu Kokko
Volume 07 Issue 1 · 18 Jul 2013
Self-service technologies in retail have not been studied on a large scale despite their increasing importance. The major aim of this article is to increase our understanding of automated processes in retail by employin…
The Evolution of Retail Logistics in Italy. The Case of Coop Italia
Lara Penco
Volume 06 Issue 2 · 18 Jun 2012
The present paper examines on the basis of a single case-study the evolution of logistics in the Italian grocery industry. It analyses the effects of the reengineering the logistic system on efficiency and, in particula…
Employment Conditions in Organised and Unorganised Retail: Implications for FDI Policy in India
Arpita Mukherjee • Tanu M. Goyal
Volume 06 Issue 2 · 18 Jun 2012
In India, retail is the second largest employer after agriculture, providing employment to over 35 million people. Employment in this sector has witnessed changes after the 1990s with the modernisation of retail. Since…
The Retail business in India: - revolution or evolution? A perspective towards the history and modernization of retail business in India
Hitesh Bhatia • Daxay Soni
Volume 04 Issue 2 · 24 Feb 2012
The origins of retail in India can be traced in fairs and ‘mela’s (an Indian word for village events to sell and promote goods) which were held across the country for the twin purpo…
Employee Attrition - A Challenge for the Indian Retail Industry
Rizwana Khatun
Volume 05 Issue 1 · 24 Feb 2012
The retail sector in India is highly fragmented and organized retail is at a very nascent stage. As India is entering the global playground of retailing, it is facing critical problems of acquiring and retaining workfor…
Strategies for retailers during recession
Srini. R. Srinivasan • S.N.V. Sivakumar
Volume 05 Issue 2 · 24 Feb 2012
The retail market in India is facing slowdown with the ongoing financial crisis happening across the world markets. Since the markets always have internally linked with each other, the impact of the crisis is generally…