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Service Fairness
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Topic Article
Is service fairness influencing customers’ satisfaction and intention to pay insurance premium? A case in BPJS Kesehatan Indonesia
Diena Dwidienawati • Mts Arief • Sri Bramantoro Abdinagoro
Volume 13 Issue 01 · 03 Oct 2018
This study discusses the importance of service fairness variables – Interactional Fairness, Procedural Fairness, and Distributive Fairness – toward customer satisfaction, which further leads to customer inte…