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retail service quality
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Topic Article
An empirical assessment of service quality dimensions in the Indian retail sector
Ms KG Hemalatha • Lakshmi Jagannathan • K Ravichandran
Volume 04 Issue 2 · 24 Feb 2012
Customer perceived service is considered as one of the key determinants of business performance. In the process of creating this differentiation, the role of delivery of quality services is very vital. So far, in the In…