RSQS
This topic currently groups 2 published articles across 2 issues.
An assessment of youth's perception of the service quality of large food retailers in South Africa
Shaheen Adam • Robertson K. Tengeh • Chris Cupido
Volume 12 Issue 3 · 20 Apr 2018
All retailers are obliged to compete in an environment which is characterised by increasing competition, uncertain economic conditions and the increasingly sophisti…
An empirical assessment of service quality dimensions in the Indian retail sector
Ms KG Hemalatha • Lakshmi Jagannathan • K Ravichandran
Volume 04 Issue 2 · 24 Feb 2012
Customer perceived service is considered as one of the key determinants of business performance. In the process of creating this differentiation, the role of delivery of quality services is very vital. So far, in the In…