procedural justice
This topic currently groups 2 published articles across 2 issues.
Customer experience in the process of e-banking service recovery through the moderation role of customer personality
Badawi • Wiwi Hartati • Errie Margery • Pawana Nur Indah
Volume 13 Issue 03 · 31 Mar 2019
This research tests and analyse the influence of customer’s prior experience toward procedural justice and interactional justice perceived by customer toward the process of service recovery through the moderation…
Effect of perceived safety, procedural justice on domestic airline passengers of Nigeria
Muhammad Haliru • Sany Sanuri Mohd Mokhtar
Volume 12 Issue 1 · 05 Oct 2017
The aim of the paper is to empirically examine how perceived safety and procedural justice effect satisfaction service recovery of domestic airline passengers in Nigeria. The study uses surve…