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Interactional Justice
This topic currently groups 1 published articles across 1 issues.
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Topic Article
Customer experience in the process of e-banking service recovery through the moderation role of customer personality
Badawi • Wiwi Hartati • Errie Margery • Pawana Nur Indah
Volume 13 Issue 03 · 31 Mar 2019
This research tests and analyse the influence of customer’s prior experience toward procedural justice and interactional justice perceived by customer toward the process of service recovery through the moderation…