Service delivery
This topic currently groups 2 published articles across 2 issues.
Knowledge of Banking Services among Frontline Personnel and Quality of Service Delivery in the Nigerian Commercial Bank
Adeniji Adenike Anthonia • Akinbode James Olalekan
Volume 12 Issue 3 · 20 Apr 2018
Service quality is no doubt one of the criteria used by existing customers or potential customers to make decision of their continued patronage or choice of service…
Customer relationship management and customer loyalty in Nigerian telecommunication industry
Agbaje Yinusa Toyese
Volume 08 Issue 2 · 02 Jun 2014
This study evaluated customer relationship management in the telecommunication sector in Nigeria and its consequential effect on customer loyalty. Primary data were generated with the aid of structured questionnaire. A…