Quality
This topic currently groups 6 published articles across 6 issues.
Leadership framework informed by the Samurai and Ubuntu leadership approaches
Previledge Garikai Madhovi • Zeleke Worku • Mammo Muchie
Volume 19 Issue 02 · 08 May 2025
Lack of appropriate leadership and entrepreneurial skills has hindered most SMMEs to achieve sustainable growth. Current leadership approaches in SMMEs are modelled on Western multinationals that are mainly productivity…
Factors that influence Malay students in purchasing skincare products in Malaysia
Nazatul Shima Abdul Rani • K. Sarojani Devi Krishnan
Volume 13 Issue 01 · 03 Oct 2018
Skincare products have had a huge impact on the skin of users either positively or negatively. Most people are becoming more concerned about the harmful effects of chemicals used in skincare pro…
Knowledge of Banking Services among Frontline Personnel and Quality of Service Delivery in the Nigerian Commercial Bank
Adeniji Adenike Anthonia • Akinbode James Olalekan
Volume 12 Issue 3 · 20 Apr 2018
Service quality is no doubt one of the criteria used by existing customers or potential customers to make decision of their continued patronage or choice of service…
The problem of ensuring industrial products quality in Russia
S.B.Baurina • E.V.Nazarova • E. O. Savchenko
Volume 12 Issue 1 · 05 Oct 2017
This paper deals with the problems of industrial products quality in Russia, its control and maintenance. Our analysis of the identified issues is industry-specific: we study how products qua…
Influence of quality relationship and satisfaction on loyalty: study on supplier in Indonesia
Dyah Sugandini • Benny Wendry • Muafi
Volume 11 Issue 4 · 22 Jul 2017
This study examined the nature of linkages between the quality relationship, satisfaction and customer loyalty. Furthermore, trust, commitment and involvement of product categories also tested to see its effect on the r…
A demographic analysis of brand perceptions: The case of a private label breakfast cereal in South Africa
Justin Beneke • Stephen Carter
Volume 09 Issue 1 · 09 Nov 2014
Private label brands, consisting of merchandise sold exclusively through a particular retail chain, are growing in prominence throughout the world. Although highly advantageous to retailers, these brands exhibit pitiful…