The adoption of information and communication technology by small and medium enterprises in Oman: Case of Dhofar region

The vital theme of this paper is to examine and identify the focal possible challenges and constraints faced by small and medium enterprises in the use of Information and Communication Technology (ICT) in Dhofar Region in the Sultanate of Oman.  The heavy dependent of Sultanate of Oman on oil has led to the progress of alternative procedure which limited state involvement while promoting the individualization of markets and then establishment of more Small and Medium Enterprise (SMEs). Current uncertainties in the decrease of oil prices and also in the worldwide business environment continue to encourage activities in Oman’s SMEs sector to the level that both the government and SME owners have developed policies to help them raise their contribution in the economy. SMEs continue to be essential in all economies because they shape the basis of economic recovery and development.

            The paper has applied Technology Acceptance Model (TAM) which was originally initiated by Davis (1989). The study uses both quantitative and qualitative research techniques. The qualitative method is investigative, so data will be collected through wide literature reviewed from official reports and researches to develop a clear picture of the problem. Then for quantitative questionnaire is developed and distributed to the SME owners. The study has used random sampling method.

            The findings indicate that owners of SMEs in Dhofar region are aware of the perceived benefits (usefulness) of ICT adoption. In addition to that, in the sample surveyed, perceived benefit is found to be the most important factor affecting ICT adoption. While perceived ease to use, is found to be insignificant in influencing ICT adoption.