A Spiritually based leadership approach in the retail environment to assist with the challenges of employee morale and retention
Article Metrics Report
Views, downloads, citations, engagementCited by
Current citation countResearch summary
This quantitative correlational research study was conducted to compare the degree to which spiritually-based and mainstream retailers’ leadership practices do or do not affect employee morale and employee perceptions of retention. The sample consisted of 98 random retail employees from the Chicago, Illinois area. The employees represented four retail organizations, two spiritually- based and two mainstream organizations. Correlational analyses using data from the survey devise the research findings. The findings revealed that a small difference does exist in employee morale between spiritually-based and mainstream retail employees. Specifically, there exists a difference in the two groups between the relationship between retention and morale. The results also indicated a relationship between leadership practices and employee perceptions of retention in both groups.
Article History
How to Cite
Jones, M. M.. (2013). A Spiritually based leadership approach in the retail environment to assist with the challenges of employee morale and retention. Journal of Business and Retail Management Research, Volume 07 Issue 1.
Citation Context
APA
Jones, M. M.. (2013). A Spiritually based leadership approach in the retail environment to assist with the challenges of employee morale and retention. Journal of Business and Retail Management Research, Volume 07 Issue 1.
MLA
Jones, Matasha Murrell-. "A Spiritually based leadership approach in the retail environment to assist with the challenges of employee morale and retention." Journal of Business and Retail Management Research, Volume 07 Issue 1, 2013.
Chicago
Matasha Murrell- Jones. "A Spiritually based leadership approach in the retail environment to assist with the challenges of employee morale and retention." Journal of Business and Retail Management Research Volume 07 Issue 1 (18 Jul 2013).
Harvard
Jones, M. M. (2013) A Spiritually based leadership approach in the retail environment to assist with the challenges of employee morale and retention. Journal of Business and Retail Management Research, Volume 07 Issue 1
References
- Ballinger, G., &Schoorman, F. (2007).Individual reactions to leadership succession in workgroups.Academy of Management Review, 32(1), 119-138. Retrieved December 26, 2006, from EBSCOhost database.
- Becton, C., Wysocki, A., &Kepner, K. (2006).Building teamwork and the importance of trust in a business environment. Retrieved June 19, 2006, from http://edis.ifas.ufl.edu/HR018
- Camp, D. (2003). Considering spirituality: Its promise and purpose.Frontiers of Health Services Management, 18(4), 33-38.
- Cash, K. C., & Gray, G. R. (2000).A framework for accommodating religion and spirituality in the workplace.The Academy of Management Executive, 14(3). Retrieved December 20, 2006, from ProQuest database.
- Chicago Convention and Tourism Bureau.(2006, October).Chicago Demographics. Retrieved October 29, 2006, from http://www.choosechicago.com/stats/
- demographics.html
- City of Chicago.(2007). Retail Chicago Program. Retrieved November 29, 2007, from http://egov.cityofchicago.org/city/
- Creswell, J. (2005). Educational research: Planning, conducting, and evaluating quantitative and qualitative research (2nd ed.). New Jersey: Merrill Prentice Hall.
- Elmes, M., & Smith, C. (2001).Moved by the spirit: Contextualizing workplace empowerment in American spiritual ideals.The Journal of Applied Behavioral Science, 37(1).Retrieved December 20, 2006, from Emerald database.
- Elmes, M., & Smith, C. (2001).Moved by the spirit: Contextualizing workplace empowerment in American spiritual ideals.The Journal of Applied Behavioral Science, 37(1).Retrieved December 20, 2006, from Emerald database.
- Fleschner, M. (2006, November) How retail managers can stay sane for the holidays. Retrieved November 2006, from http://content.Monster.com/articles/3490/
- 18220/1/industry/10/home.aspx
- Frank, F. (2004). The race for talent: Retaining and engaging workers in the 21st century. Human Resource Planning, 27(3), 12.Retrieved October 2, 2006, from EBSCOhost database.
- Frank, F., & Taylor, C. (2004). Talent management: Trends that will shape the future. Human Resource Planning, 27(1). Retrieved October 2, 2006, from ProQuest database.
- Garcia-Zamor, Jr. (2003, May/June). Workplace spirituality and organizational performance.Public Administration Review, 63(3). Retrieved October 7, 2006, from ProQuest database
- Gawel, J. (1997). Herzberg’s theory of motivation and Maslow’s hierarchy of needs.Washington, DC: ERIC Clearinghouse.
- Giacalone, R. A., &Jurkiewicz, C. L. (2003).Handbook of workplace spirituality and organizational performance. Armonk, NY: M.E. Sharpe.
- Huddleston, P., & Good, L. (1999).Job motivators in Russian and Polish retail firms.International Journal of Retail and Distribution Management, 27, 383-392. Retrieved July 17, 2006, from EBSCOhost database.
- Illinois Department of Employment Security.(2004). Chicago Statistics. Retrieved October 29, 2006, from http://www.ides.state.il.us
- Marques, J. (2006, March).Removing the blinders: A phenomenological study of U.S. based MBA students’ perception of spirituality in the workplace.The Journal of American Academy of Business, 8(1). Retrieved October 7, 2006, from ProQuest database.
- Marques, J., Dhiman, S., & King, R. (2005, September). Spirituality in the workplace: Developing an integral model and a comprehensive definition. Journal of American Academy of Business, 7(1).Retrieved June 28, 2007, from ProQuest database.
- McKnight, D., Harrison, Ahmad, S., & Schroeder, R. (2001). When do feedback, incentive control, and autonomy improve morale? The importance of employee-management relationship closeness.Journal of Managerial Issues, 13(4), 466-481. Retrieved October 2, 2006, from EBSCOhost database.
- Messmer, M. (2006, December).How small slights can cause big damage to morale. Retrieved December 26, 2006, from ProQuest database.
- Milliman, J., Czaplewski, A., & Ferguson, J. (2003). Workplace spirituality and employee work attitudes. Journal of Organizational Change Management, 16(4), 426-447.
- Milman, A. (2002, January). Hourly employee retention in the attraction industry: Research from small and medium-sized facilities in Orlando, Florida. Journal of Leisure Property, 2(1), 40. Retrieved October 2, 2006, from ProQuest database.
- Milman, A., & Ricci, P. (2004, April).Predicting job retention of hourly employees in the lodging industry.Journal of Hospitality and Tourism Management, 11(1).Retrieved October 2, 2006, from Thomson Gale database.
- Mitroff, I. (2003). Do not promote religion under the guise of spirituality. Pharmaceutical News Index, 10(2). Retrieved December 20, 2006, from ProQuest database.
- Mitroff, I., & Denton, E. (1999).A spiritual audit of corporate America: A hard look at spirituality, religion, and values in the workplace (1st ed.). San Francisco: Jossey-Bass.
- Mohamed, A., Wisnieski, J., Askar, M., & Syed, I. (2004).Towards a theory of spirituality in the workplace.Competitiveness review, 14(1/2), 102-107.
- Moxley, R. (2000). Leadership and spirit: Breathing new vitality into individuals and organizations. San Francisco: Jossey-Bass.
- Neuman, L. (2003). Social research methods: Qualitative and quantitative approaches (5th ed.). Boston, MA: Allyn and Bacon.
- Nobscot.(2004, November).Retention Management and Metrics. Retrieved August 21, 2006, from www.nobscot.com/survey/index.cfm
- Paloutzian, R.E., Emmons, R. A., &Keortge, S. G. (2003).Spiritual well being, spiritual intelligence, and healthy workplace policy.Journal of Social Work Education, 26, 15-26.
- Pizam, A., & Thornburg, S. (2000). Absenteeism and voluntary turnover in central Florida hotels: A pilot study. International Journal of Hospitality and Management, 19(2), 211-217.
- Plunkett Research. (2006, March 6). Introduction to the Retail Industry. Retrieved July 28, 2006, from www.plunkettresearch.com/industries/retailing
- Redford. (2006, December 1). Ten tips to becoming a good manager. Travel Weekly. Retrieved December 26, 2006, from EBSCOhost database.
- Shaw, J. D., Delaney, J. E., Jenkins, G. D., & Gupta, N. (1998).An organization-level analysis of voluntary and involuntary turnover. Academy of Management Review, 41(5), 511-525.
- Sheep, M. (2004).Nailing down gossamer: A valid measure of the person organization fit of workplace spirituality. Academy of Management, New Orleans.
- Smith, A., Sparks, L., Hart, S., & Tzokas, N. (2004). Delivering customer loyalty schemes in retailing: Exploring the employee dimension. International Journal of Retail & Distribution Management, 32(4/5), 190-215. Retrieved July 17, 2006, from ProQuest database.
- Steingard, D. (2005, September). Management theory: Toward profound possibilities for inquiry and transformation. Journal of Management Inquiry, 14(3), Retrieved September 30, 2006, from ProQuest database.
- Thompson, W. (2003). Training 101: Can you train people to be spiritual? Training and Development, 54(12), 18-19.
- Weston, S. (2002). Faith at work.New Zealand Management, 49(3), 28.