Journal of Business and Retail Management Research
Volume 04 Issue 1 (October 2009)
Issue citation and reference package
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1. The Fate of Gender-Affiliated Products in Mass Merchandising
Authors: Stephen C. Jones; Tami L. Knotts; Gerald Udell
Published: 09 Sep 2013
Article URL: https://mail.ijmcs.co.uk/details&cid=143
References: Bucalo, A. (1998) ‘Overview of the US Cosmetics and Toiletries Market’.  Global Cosmetic Industry, 162(6): 26-31. Financial Highlights for Wal-Mart (2006) Available from: http://www.moneycentral.msn.com [Accessed August 2007] Fishman, C. (2003) ‘The Wal-Mart You Don’t Know’. Fast Company, 77(1): 68-75. Fishman, C. (2006) ‘The Wal-Mart Effect and a Decent Society: Who Knew Shopping Was So Important?’. Academy of Management Perspectives, 20(3): 6-25. Knotts, T. L., Jones, S. C. , & Brown, K. L. (2008) ‘The Effect of Strategic Orientation and Gender on Survival: A Study of Mass Merchandising Suppliers’. Journal of Developmental Entrepreneurship, 13(1): 99-113. Knotts, T. L., Jones, S. C. , & LaPreze, M. (2003) ‘Effect of Owners’ Gender on Venture Quality Evaluation’. Women in Management Review, 19(2): 74-87. Landau, P. (2000) ‘Euromonitor Finds that Unisex Fragrances are Losing Appeal’. Chemical Market Reporter, 257(10): 31. Shapiro, L. J., & Foote, Cone & Belding (2003) ‘Wal-Mart in Oklahoma: Market Structure and Segmentation Study”, paper presented at Chicago American Marketing Association BrandSmart 2004 Conference, March 2004, Chicago. U. S. Bureau of Economic Analysis (2006) Gross Domestic Product Available from [Accessed August 2007] U.S. Census Bureau (2004) General Merchandise Stores: 2002 Available from [Accessed March 2008] U.S. Census Bureau (2004) Health and Personal Care Stores: 2002 Available from [Accessed March 2008] U.S. Census Bureau (2005) Product Lines: 2002 Available from [Accessed February 2008] U.S. Census Bureau (2007) Statistical Abstract of the United States Available from [Accessed August 2007] Udell, G. G., O'Neill, M. F. & Baker, K. G. (1977) Guide to Invention and Innovation Evaluation. Washington, D.C: National Science Foundation. Udell, G., Atehortua, C.H. & Parker, R.S. (1995) The Support American Made Manual of Venture Assessment. Springfield, MO: Innovation Institute. von Hoffman, C. (2006) ‘So Long Unisex, Make it His or Hers’. Brandweek, 47(25): S50-S51.
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2. Determinants of Grocery Store Loyalty of Consumers in Bangladesh
Authors: Dr. Palto Ranjan Datta; Bonya R. Chakraborty
Published: 09 Sep 2013
Article URL: https://mail.ijmcs.co.uk/details&cid=144
References: Alexander N (1997), International Retailing, London: Blackwell Anderson, E.W., Fornell, C., and Lehmann, D.R (1994), ``Customer satisfaction, market Share and profitability: Findings from Sweeden``, Journal of Marketing, Vol. 58, July, pp.53-66. Bangladesh Bureau of Statistics, 2002 Bangladesh Bureau of statistics, 2003 Bangladesh Bureau of Statistics (2003). Post market survey Bangladesh Retail food sector report (2004), USDA, Foreign Agriculture Service, Gain Report,  Report number BG4001 Bloemer, J. and Ruyter, K (1998), ``On the Relationship between Store Image, Store Satisfaction and Store  Loyalty``, European Journal of Marketing, Vol. 32, No. 5/6, pp. 499-513 Caruana, A. (2002), ``Service Loyalty: The Effects of Service Quality and the Mediating Role of Customer   Satisfaction``, European Journal of Marketing, Vol. 36-37, No.7, pp. 811-828 Child, P.N., Heywood, S., and Kliger, M. (2002), ``The Grocery brands include hypermarkets, supermarkets and  discounters, the clothing brands, both specialists and department stores``, The Mckinsey Quarterly, No. 1 Cunningham, R.M. (1956), ``Brand Loyalty –What, Where, How Much? `` Harvard Business Review, Vol. 34, January-February, pp. 116-128 Dick, A.S. and Basu. K. (1994),``Customer Loyalty: Towards and Integrated Framework``, Journal of the Academy of marketing Science, Vol. 22, No. 2, pp. 99-113 Ghosh, A. (1990), Retail Management, 2nd Ed., The Dryden Press, Chicago, IL. Heskett, James L (2002), ``Beyond customer loyalty, Journal of Managing Service Quality, Vol. 12, No. 6, pp.355-357 Huddleston, P., Whipple, J., and VanAuken, A. (2004), ``Food Store Loyalty: Application of a consumer loyalty framework``, Journal of Targeting, Measurement and Analysis for Marketing, Vol. 12, No. 3, pp. 213-230 Jacoby, J. and Chestnut, R.W (1978). Brand Loyalty: Measurement and Management, New York: John Wiley andSons. Jarnow, J., and Guerreiro, M (1991). Inside the Fashion Business. New York: Macmillan. Keaveny, S.M and Hunt, K.A (1992), ``Conceptualisation and operationalisation of Retail Store Image``, Journal of  the Academy of Marketing Sciences, spring, pp. 165-176 Kotler, P. (1997), Marketing Management: Analysis, Planning, Implementation and Control, Englewood Cliffs, NJ. Koo, Dong-Mo (2003), ``Inter-relationships among Store Images, Store satisfaction and Store Loyalty among Korea   Discount Retail Patrons``, Asia pacific Journal of Marketing and Logistics, Vol. 15, No. 4 Kumar, V., and Karante, K. (2000), ``the Effects of Retail Store Environment on Retailer Performance``, Journal of Business Research, Vol. 49, pp. 167-181 Lascu, D.N., and Giese, T. (1995), ``Exploring Country Bias in Retailing Environment``, Journal of Global Marketing, Vol. 9, PP.41-58 Lindquist, D.J (1974), ``Meaning of Image``, Journal of Retailing, Vol. 50, No. 4, pp. 29-38. Lucas, G.H., Bush, R.P., and Giresham, L.G (1994). Retailing, Boston: Houghton Miffin Company. Mitchell, V. W., and Kiral, R.H. (1998), ``Primary and Secondary store-loyal customer perceptions of groceryretailers``, British Food Journal, Vol. 100/7, pp. 312-319 Odekerken-Schroder, G., Wulf, K.D., Kasper, H., Kleijnen, M., Hoekstra, J., and Commandeur, H. (2001), ``TheImpact of quality on store loyalty: A Contingency Approach``, Total Quality Management, Vol. 12, No. 3, pp. 307-322 Oliver, R.L. (1997), Satisfaction: A Behavioural Perspective on the Customer, McGraw-Hill, Singapore. Omar, O.E (1999). Retail Marketing, Harlow, England: Pearson Education Quinn, B and Alexander, N. (2002), ``International Retail Franchising: a conceptual framework``, International  Journal of Retail and Distribution Management, Vol. 30, No. 5, pp. 264-276 Robson Collin (2002). Real World Research (2nd Eds). Blackwell Publisher, London Saunders, M., Lewis, P., and Thornhill, A (1997) Research Methods for Business Students. Pitman Publishing, London.  Sivadas, E., and Baker-Prewitt, J.L (2000), ``An Examination of the relationship between service quality, customer  satisfaction and store loyalty``, International Journal of Retail and Distribution Management, Vol. 28, No. 2, pp.73-92 Smith, A.M. (1990), ``Quality Aspects of Service Marketing``, Marketing Intelligence & Planning, Vol.8, No.6 Tahng, D.C., and Tan, B.L.B. (2003), ``Linking Consumer Perception to Preference of Retail Stores: An EmpiricalAssessment of the Multi-Attributes of Store Image``, Journal of Retailing and Consumer Services, Vol. 10-4, pp. 193-200.
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3. Retailing in India from a Consumer's Perspective.
Authors: Jogendra Kumar Nayak
Published: 09 Sep 2013
Article URL: https://mail.ijmcs.co.uk/details&cid=145
References: Baker, J., Parasuraman, A., Grewal, D., and Voss, G.B., (2002),  “The influence of multiple store environment cues on perceived merchandise value and patronage intentions”, Journal of Marketing, Vol. 66, April, pp. 120-41. Baker, Julie, and Diana Haytko (2000), “The Mall as Entertainment: Exploring Teen Girls’ Total Shopping Experiences,” Journal of Shopping Center Research, 7(1): 29-58. Bellenger Danny N., Don H. Robertson., and Barnett A. Greengberg, 1977 “Shopping centre patronage motives” Journal of Retailing, 53 Summer, 29-38. Benoun, M and Helies-Hassid, M.L (1995), Distribution: Actuers et Strategies, Economica Paris. Berman, B. and Evans, J.R. (2001). Retail Management, (8thed), Upper Saddle River, N.J., Prentice Hall  Berry, Leonard L., Lewis P. Carbone and Stephan H. Haeckel (2002), “Managing the Total Customer Experience,” MIT Sloan Management Review, 43(3): 85-89. Bitner, M.J. (1990), “Evaluating service encounters: the effects of physical surroundings and employee responses”, Journal of Marketing, Vol.54, pp. 69-82. Dabholkar, P.A; Thorpe, D.I & Rentz, J.O.,(1996), “ a measure of service quality for retail stores: scale development and validation” Journal of the Academy of Marketing Science. 24(1), 3-16 Davies, B.J, Flemmer, M (1995), "Consumer behavior convergence in the European Union", Service Industries Journal, Vol. 15 No.4, pp.177-90 Fotheingham, A.S (1988) “consumer store choice and choice set definition” Marketing Science vol. 7 no.3 pp. 299-310 Hisrich, R.D., Dornoff, R.J. Kernan, J.B.,(1972), “ Perceived risk in store selection”, Journal of Marketing Research, Volume 9, pp. 435-9 Kinley, Tammy, Youn-Kyung Kim, and Judith Forney (2002), “Tourist-Destination Shopping Centers: An Importance-Performance Analysis of Attributes,” Journal of Shopping Center Research, 10(2): 51-72. Kooijman, Dion (2002), “A Third Revolution in Retail? The Dutch Approach To Leisure and Urban Entertainment,” Journal of Retail and Leisure Property, 2-3 (August): 214-229. Knee, Chirstopher (2002), “Learning from Experience: Five Challenges for Retailers,” International Journal of Retail and Distribution, 30(11/12): 518-531. Levitt, Theodore (1983), The globalization of markets “, Harvard Business Review, 61 (May/June), 92-102. Mulky and Nargundkar. “Modernisation in Indian Retailing: Managerial and Policy Perspectives”, in Udyog Pragati, vol. 27, no.2, pp. 1-8, April-June 2003.  Report, 2009 Global Powers of Retail, from Deloitte Touche Tohmatsu in conjunction with STORES Magazine. Nunally, J. Psychometric theory, New York; McGraw Hill, 1967. Piyush Kumar Sinha; Arindam Banerjee (2004), “Store choice behaviour in an evolving market”, International Journal of Retail & Distribution Management; vol. 32, pp. 482 Sinha, P.K., Bannerjee, A. and Uniyal, D.P. (2002). Deciding where to buy: Store choice behaviour of Indian shoppers, Vikalpa, 27 (2) 13-28  Steenkamp, J.-B.E.M. and F. Ter Hofstede (2002), “International Market Segmentation: Issues and Perspectives,” International Journal of Research in Marketing, 19(3), 185-213 Wang, Shuguang, Ricardo Gomez-Insausti, Marco Biasiotto, Pina Barbiero and Bruce McNally (2000), “A Comparative Analysis of Entertainment Cross-Shopping in a Power Node and a Regional Mall,” Journal of Shopping Center Research 7(1): 59-84.
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4. Consumer Preferences Towards Retail Medical Outlets in a Private University in Vellor, Inida.
Authors: A Vasumathi (Mrs.); T Muthupalaniappan
Published: 09 Sep 2013
Article URL: https://mail.ijmcs.co.uk/details&cid=146
References: Tanuja Singh (2005); “Direction to consumer prescription advertizing”, Journal of consumermarketing vol .22 No.7,2005 pp.369-378 Eric.E.Baca (2005); “Direction to consumer advertizing and young consumers”, Journal of consumer                       marketing vol.22 No.7,2005 pp.379-387 Ramakrishna dhatrika (2008);”Break through retail solutions”, Retail biz, vol-21 issue-3,pp.36-39 LV Sastry and Era Singh (2008);”Future designs”, Retail biz vol-12,issue-2,pp.22-26 Anustup Dutta (2008);” Branding in retail”, Retail biz,vol-24,issue-5,pp.39-43 Sudipta k Sen (2009);” Competing as a 21st century retailer”, Retail biz, vol-12,issue-5,pp.18-21 Karl Mckeever (2009);” Retail training”, Retail biz, vol-24,issue-2,pp.27-31 Philip kotler et al(2007), Marketing Management, 13th Edition,Prentice Hall. Shiraz Dutta (2009);”Get ready for the magic of CRM”,vol-22, Issue-1,pp.21-25
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5. Customer Services Quality and Customer Satisfaction in the Retail Banking Industry in Gahan
Authors: Yvonne Nimoh-Brema
Published: 09 Sep 2013
Article URL: https://mail.ijmcs.co.uk/details&cid=147
References: Anderson, E.A. and Sullivan, M.W. (1993), "The antecedents and consequences of customer satisfaction for firms", Marketing Science, Vol. 12 Spring, pp. 125-43 Bahia, K, Paulin, M. and Perrien, J. (2000) “Reconciliating Literature about client satisfaction and Perceived Service Quality”, Journal of Professional Services Marketing, No 2. pp. 27-41 Berry L.L. and Parasuraman A. (1991) Marketing Services, competing Through Quality, The Free Press, New York Bitner, M.J. and Hubbert, A.R. (1994), "Encounter satisfaction versus overall satisfaction versus quality", in Rust, R.T. and Oliver, R.L. (Eds), Service Quality: New Directions in Theory and Practice, Sage, London Bitner, M.J, Boom, B. H and Mohr, L.A (1994) “Critical Service Encounters: The Employees Viewpoint” Journal of Marketing, pp.95-106 Buttle, F (1996) “SERVQUAL: review, critique, research agenda” European Journal of Marketing, Vol. 30 Iss. 1 pp. 8-31     Carman, J.M. (1990) "Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions", Journal of Retailing, Spring, pp. 33-55 Cronin, J.J. and Taylor, S.A. (1992), "Measuring service quality: a reexamination and extension", Journal of Marketing, Vol. 56, July, pp. 55-68 Gronroos, C. (1990) Service Management and Marketing - Managing the Moments of Truth in Service Competition, Massachusetts, Toronto, Lexington Books. Finn, D.W. and Lamb, C.W. (1991), "An evaluation of the SERVQUAL scales in a retailing setting", Advances in Consumer Research, Vol. 18, pp. 483-490 Jamal A. and Naser K. (2002) “Customer Satisfaction and Retail banking: An assessment of some of the key antecedents” The International Journal of Bank Marketing, Vol. 20, Iss. 4/5 pp. 146 15pp Lake N. and Hickey K. (2002) The Customer Service handbook, Kogan Page Limited Oliver, R.L. (1980) "A cognitive model of the antecedents and consequences of satisfaction decisions", Journal of Marketing Research, Vol. XVII, November, pp. 460-9 Oliver, R.L. (1993) "Cognitive, affective and attribute base of the satisfaction response", Journal of Consumer Research, Vol. 20, December, pp. 418-30. Parasuraman, A, Ziethaml, V. A and Berry, L.  L. (1988), “SERVQUAL: a multiple-item scale for measuring consumer perceptions of service quality”, Journal of Retailing, Vol. 64 No.1, pp. 12-40 PricewaterhouseCoopers in association with Ghana association of Bankers (2007) Ghana Banking Survey  Taylor, S.A. and Baker, T.L. (1994) "An assessment of the relationship between service quality and customer satisfaction in the formation of consumers' purchase intentions", Journal of Retailing, Vol. 70 No. 2, pp. 163-7 Woodside, A.G., Frey, L.L. and Daly, R.T. (1989), "Linking service quality, customer satisfaction, and behavioural intentions", Journal of Health Care Marketing, Vol. 9, pp. 5-17 Zeithaml V.A, Parasuraman A and Berry L. L. (1990) Delivering quality Service, Balancing Customer Perceptions and Expectations, The Free Press, New York
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6. An Exploratory Investigation into the Interpretation And Perceived Importance of Internal Marketing, from the Perspective of Employees.
Authors: Mbago Ndifuna Hamza
Published: 09 Sep 2013
Article URL: https://mail.ijmcs.co.uk/details&cid=148
References: Ahmed, P., Rafiq, M., (2000), ‘Advances in the internal marketing concept: definition, synthesis and extension’, Journal of Services Marketing, Volume 14, Number 6, pp. 449-462 Ahmed, P., Rafiq, M., (1995), ‘The role of internal marketing in the implementation of marketing strategies’, Journal of Marketing Practice, Volume 01, Number 4, pp.32-51 Asif, S., Sargeant, A., (1998), ‘The strategic application of internal marketing – an investigation of UK banking’, International Journal of Bank Marketing, Volume 16, Number 2, pp. 66-79 Asif, S., Sargeant, A., (2000), ‘Modelling internal communications in the financial services sector’, European Journal of Marketing, Volume 34, Issue 3 /4, pp. 1 Ballantyne, D., (2000), ‘Internal relationship marketing: a strategy for knowledge renewal’, The International Journal of Bank Marketing, Volume 18, Number 6, pp. 274-286 Barnet, V., (1991), ‘Sample Survey – Principles & methods’, Edward Arnold Benady, D., (2001), ‘The inside story’, Marketing Week, September 6, 2001, pp. 30-31 Bernard, R., (1997), ‘The corporate intranet’, John Wiley and Sons, pp. 68     Brabbs, C., (2001), ‘Bringing out ideas and creative skills’, Marketing, July 26, 2001, Haymarket Publications     Carruthers, J., (1990), ‘A rationale for the use of semi-structured interviews’, Journal of Educational     Administration, Volume 28, Number 1     Caruana, A., Calleya, P., (1998), ‘The effect of internal marketing on organisational commitment among retail bank managers’, International Journal of Bank Marketing, Volume 16, Number 3, pp. 108-116     Chaston, I., (1990), ‘Managing for marketing excellence’, McGraw-Hill book company     Christopher, M., Payne, A., Ballantyne, D., (1991), ‘Relationship Marketing’, Butterworth Heinemann, pp. 30     Clarke, A., (2001), ‘Research takes an inventive approach’, Marketing, September 13, 2001, Haymarket Publications     Dana, J., (2000), ‘Don’t forget staff in marketing plans’, Marketing News, Volume 34, Issue 6, pp.10-11
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7. Marketing management and strategies
Authors: S. S. Aggarwal
Published: 09 Sep 2013
Article URL: https://mail.ijmcs.co.uk/details&cid=149
References: Armstrong, Gary and Philip Kotler. Principles of Marketing.      "The World of Marketing According to Kotler" American Management Association. http://www.amanet.org/books/catalog/0814472958 _Conversation.htm      Weinreich, Nedra Kline. "Branding for Social Marketers - Part 1." http://www.social-marketing.com/blog/2006/09/branding-for-social-marketers-part-1.html      Maslow's hierarchy of needs." Wikipedia. 7 July 2007. http://en.wikipedia.org/wiki/Maslow's_hierarchy_of_needs      Weinreich, Nedra Kline. "Branding for Social Marketers - Part 2." http://www.social-marketing.com/blog/2006/09/branding-for-social-marketers-part-2.html      Youth Media Campaign." Centers for Disease Control and Prevention. http://www.cdc.gov/youthcampaign/      "Branding: The Basics." Business Link.
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8. Small-Scale Independent Water Providers: The Informal Private Sector - Ghana
Authors: Dr Benjamin Kingsley Panyin Acquah
Published: 09 Sep 2013
Article URL: https://mail.ijmcs.co.uk/details&cid=150
References: Abraham,E.M., Rooijen,D.V., Cofie, O. and Raschid-Sally L., (2007) Planning urban water – dependent livelihood opportunities for the poor in Accra, Ghana. SWITCH Scientific Meeting, University of Birmingham, UK.     Acquah, B.K.P (2009) Financing Water Projects in Ghana:  Customers Willingness to Pay. A DBA Dissertation, Breyer State University. London College of Management Studies Library. United Kingdom     Addo, K. S., (2003) Ghana's water battle heats up. Retrieved July 18, 2007 from http://news.bbc.co.uk/1/hi/world/africa/3145001.stm.     Briscoe, J. (1997) Financing and managing Water and wastewater services: A Global perspective. Proceedings of the Australian Water and Wastewater Association 1997. World Bank. Washington, D.C.     Brookshire, D.S., and Whittington, D. (1993) Water-Resources Issues in the Developing-Countries. Water Resources Research, 29(7): 1883-1888.     Cudjoe F., (2004) Time up for Commodification and Privatization of Urban Water Supply in Ghana. Retrieved August 18, 2007, from http://www.ghanaweb.com/GhanaHomePage/NewsArchive/printnews.php?ID=64473     Fresh Water Country Profile – Ghana, (2004) Retrieved July 3, 2007, from http://www.un.org/esa/agenda21/natlinfo/countr/ghana/waterghana04f.pdf     Ghana Health Service (2007) Greater Accra Region 2007 Review of Sector Performance. Retrieved April 18, 2008, from http://www.ghanahealthservice.org/region.php?dd=4&region=Greater%20Accra%20Region     Ghana National Coalition Against the Privatisation of Water (2001) The Accra Declaration On The Right To Water. Retrieved October 20, 2006 from http://www.africaaction.org/docs01/wat0105.htm     Ghana Statistical Service (n.d.) Population in households by region, type of locality, sex and household size. Retrieved June 12, 2008, from http://www.statsghana.gov.gh/householdbyregion.html     Goldblatt, M. (1999) Assessing the Effective Demand for Improved Water Supplies in Informal Settlements: A Willingness to Pay Survey in Vlakfontein and Finetown, Johannesburg. Geoforum, 30: 27-41.     Hutton, G. and Haller, L. (2004) Evaluation of the costs and benefits of water and sanitation improvements at the global level. Geneva, Switzerland, World Health Organization. 87 p. WHO/SDE/WSH/04.04. [715 KB]     McPhail, A.A. (1993) "The "Five Percent Rule" For Improved Water Service: Can Households Afford More?" World Development, 21(6): 963.  MIT OCW (2005) Water & Sanitation Planning in Developing Countries.  Retrieved July 3, 2007, from http://search.mit.edu/search?__EVENTTARGET=&__EVENTARGUMENT=&site=ocw&client=mit&getfields=*&output=xml_no_dtd&proxystylesheet=http%3A%2F%2Focw.mit.edu%2FOcwWeb%2Fsearch%2Fgoogle-ocw.xsl&proxyreload=1&as_dt=i&oe=utf-8&departmentName=web&courseName=&q=financing+water      PURC (2005) Urban Water Tariff Policy.  Public Utilities Regulatory Commission. Retrieved January 1, 2007, from http://purc.com.gh/publications.php     UN Media IRIN, (n.d.) Ghana goes ahead with controversial water privatisation. Retrieved January 13, 2007 from http://www.afrol.com/articles/15312     Water Aid (2005) National water sector assessment – Ghana. Retrieved May, 20 2009. http://www.wateraid.org/documents/plugin_documents/ghananationalwatersectorassessment.pdf     Zerah, M.H. (1998) How to assess the quality dimension of urban infrastructure: The case of water supply in Delhi. Cities, 15(4): 285-290.
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