@article{previledgegarikaimadhovi2025598,
  title = {Leadership framework informed by the Samurai and Ubuntu leadership approaches},
  author = {Previledge Garikai Madhovi and Zeleke Worku and Mammo Muchie},
  journal = {Journal of Business and Retail Management Research},
  volume = {Volume 19},
  number = {Issue 02},
  year = {2025},
  url = {https://jbrmr.com/details&cid=598},
  doi = {10.24052/JBRMR/V19IS02/ART-01},
}

@article{shahedaakther2025599,
  title = {The effect of customer satisfaction in the betting shop on service quality: A UK perspective},
  author = {Shaheda Akther and Palto Datta},
  journal = {Journal of Business and Retail Management Research},
  volume = {Volume 19},
  number = {Issue 02},
  year = {2025},
  url = {https://jbrmr.com/details&cid=599},
  doi = {10.24052/JBRMR/V19IS02/ART-02},
}

@article{wellingtonjosdasilva2025600,
  title = {From digital to loyalty: Unpacking the customer experience in Brazilian FMCG digitally native vertical brands},
  author = {Wellington José da Silva and Marcelo Caldeira Pedroso and Carlos Afonso Caldeira Filho},
  journal = {Journal of Business and Retail Management Research},
  volume = {Volume 19},
  number = {Issue 02},
  year = {2025},
  url = {https://jbrmr.com/details&cid=600},
  doi = {10.24052/JBRMR/V19IS02/ART-03},
}

@article{michaelowusukyei2025601,
  title = {The impact of total quality management practices on business performance in the telecommunication sector},
  author = {Michael Owusu-Kyei and George Oppong Appiagyei Ampong and Alex Antwi-Adjei},
  journal = {Journal of Business and Retail Management Research},
  volume = {Volume 19},
  number = {Issue 02},
  year = {2025},
  url = {https://jbrmr.com/details&cid=601},
  doi = {10.24052/JBRMR/V19IS02/ART-04},
}

@article{chandershekhardogra2025602,
  title = {Fostering innovation in small and medium enterprise (SME) clusters through triple helix interactions: Exploring the role of academia industry linkages},
  author = {Chander Shekhar Dogra and Satinder Kumar},
  journal = {Journal of Business and Retail Management Research},
  volume = {Volume 19},
  number = {Issue 02},
  year = {2025},
  url = {https://jbrmr.com/details&cid=602},
  doi = {10.24052/JBRMR/V19IS02/ART-05},
}