Journal of Business and Retail Management Research
Volume 04 Issue 2 (April 2010)
Issue citation and reference package
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1. An empirical assessment of service quality dimensions in the Indian retail sector
Authors: Ms KG Hemalatha; Lakshmi Jagannathan; K Ravichandran
Published: 24 Feb 2012
Article URL: https://jbrmr.com/details&cid=28
References: Babakus, E. and Boller, G.W. (1992). “An empirical assessment of the SERVQUAL Scale”, Journal of Business Research, 24 (3): 253-268 Berry, Leonard L (1986). “Retail Businesses are Service Businesses,” Journal of Retailing, 62(1), 3-6. Boshoff, Christo and Nic Terblanche (1997). “Measuring retail service quality: A replication study,” South African Journal of Business Management, 28 (December), 123-128 Christo, B. & Terblanche, N.S. (1997). Measuring retail service quality: a replication study. South African Journal of Business Management, Vol. 28, Issue 4, 123- 128. Cronin Jr., J. Joseph and Steven A. Taylor, (1992) “Measuring Service Quality: A Reexamination and Extension,” Journal of Marketing, 56 (3), 55-68. Dabholkar, P.A., Thorpe, D.I. & Rentz, J.O. (1996). A measure of service quality for retail stores: scale development and validation. Journal of the Academy of Marketing Science, Vol. 24, No.1, 3-16. Espinoza, Miguel Morales, (1999) “Assessing the Cross-Cultural Applicability of a Service Quality Measure,” International Journal of Service Industry Management, 10 (5), 449-468. Furrer, Olivier, Ben Shaw-Ching Liu, and D. Sudharshan, (2000) “The Relationships between Culture and Service Quality Perceptions: Basis for Cross-Cultural Market Segmentation and Resource Allocation,” Journal of Service Research, 2 (4), 355-371. Gagliano, K.B. & Hathcote, J. (1994). Customer expectations and perceptions of service quality in retail apparel specialty stores. Journal of Services Marketing, Vol. 8, No. 1, 60-69. http://www.atkearney.com/index.php/Publications/at-kearneys-global-retail-development-index.html Hummel, J W and Savitt, Ronald (1988). “Integrated Customer Service and Retail Strategy,” International Journal of Retailing, 3(2), 5-21. Kim, S. & Jin, B. (2002). Validating the retail service quality scale for US and Korean customers of discount stores: an exploratory study. Journal of Services Marketing, Vol. 16, No. 3, 223-237. Lam, Simon S. K., (1997) “SERVQUAL: A Tool For Measuring Patients’ Opinions of Hospital Service Quality in Hong Kong,” Total Quality Management, 8 (4), 145-152. Leung, C. & To, C.K. (2001). Measuring perceived service quality of fashion stores: a test-retest reliability investigation, Journal of Fashion Marketing and Management, Vol. 5, No. 4, 324-329. Mazursky, David and Jacoby, Jacob (1985). “Forming Impression of Merchandise and Service Quality,” in Jacoby, Jacob and Olson, Jerry C (eds.), Perceived Quality: How Consumers View Stores and Merchandise, Lexington, MA: Lexington Books, 139-153. Mehta, S.C., Lalwani, A.K.  & Han, S.L. (2000). Service quality in retailing: relative efficiency of alternative measurement scales for different product-service environments. International Journal of Retail & Distribution Management, Vol.28, No. 2, 62-72. Naveen Thonthu & Boonghe yoo (1998), Cultural influences on service quality expectation, Journal of service research, vol 1, No.2, 178-186. Oliver, Richard (1981). “Measurement and Evaluation of Satisfaction Processes in Retail Settings,” Journal of Retailing, 57(3), 25-48. Parasuraman, A; Berry, L L and Zeithaml, V A (1991).“Refinement and Reassessment of the SERVQUAL Scale,” Journal of Retailing, 67(4), 420-450. Parasuraman, A; Zeithaml, V A and Berry, L L (1985). “A Conceptual Model of Service Quality and Its Implications for Future Research,” Journal of Marketing, 49(4), 41-50. Rajendra Nargunkar, Marketing research, TATA McGRAW HILL, Third edition, page no 330-333. Reichheld, Frederick F and Sasser Jr., W Earl (1990). “Zero Defections: Quality Comes to Services,” Harvard Business Review, 68(5), 105-111. Stauss, Bernd and Paul Mang, (1999) “Culture Shocks in Inter-cultural Service Encounters,” Journal of Services Marketing, 13 (4/5), 329-346. Usunier, Jean-Claude (2000) Marketing Across Cultures, 3rd Ed., Harlow: Prentice-Hall. Westbrook, Robert A (1981). “Sources of Consumer Satisfaction with Retail Outlets,” Journal of Retailing, 57(3), 68-85. Zeithaml, Valerie A., Leonard L. Berry, and A. Parasuraman, (1993) “The Nature and Determinants of Customer Expectations of Service,” Journal of the Academy of Marketing Science, 21 (1), 1-12. Zhao, Xiande, Changhong Bai, and Y. V. Hui, (2002) “An Empirical Assessment and Application of SERVQUAL in A Mainland Chinese Department Store,” Total Quality Management, 13 (2), 241-254.
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2. Retail mix management - a synoptic view
Authors: HN Ramesh
Published: 24 Feb 2012
Article URL: https://jbrmr.com/details&cid=29
References: Corsten, Daniel and Kumar, Nirmalya, Do Suppliers Benefit from Collaborative Relationship with Retailers? "An empirical investigation of efficient consumer response adoption", Journal of Marketing Vol. 69, issue 3, pp 89-94. Levy, weitz, Retailing Management, Tata Mc Graw Hill, Edition, New Delhi. Adiga A. India's Mania for malls, times Asia Magazine. 20 Sept.2004. Gayethri Basin, Tapping the Gold Mine, Business India July29, 2007. Padma Ramanath, Value for all, Business India July29, 2007. Sanjay Kumar kar, Alok Kumar Sahoo, Shopping Mall-Driving Force in Organized Retailing, SCMS Journal of Indian Management, April-June, 2007. Industry Insight, Indian retailing Cygnus Economic and Business Research, May 2004. IMAGES Malls in India. IMAGES Multimedia Publication 2005. Sanjay Kumar Kar, Efficient Consumer Response: A Collaborative Process Between Manufacturers and Retailers to Deliver Value to Customer, Indian Retail Review, Vol. 1 Issue 1. Jan 2007. Economic Times. "India to be World's Leading Retail Market". The Economic  Times, 15th Nov 2004.
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3. The new global financial structure- Evaluating the UK model
Authors: Rohit Bansal; Rahul Garg; Rakesh Kumar
Published: 24 Feb 2012
Article URL: https://jbrmr.com/details&cid=30
References: Initial Lessons of the Crisis for the Global Architecture and the IMF Prepared by the Strategy, Policy, and Review Department. IMF 2008 Triennial Surveillance Review, which focused on bilateral surveillance of Germany, Switzerland, the United States, and the United Kingdom. OCC's Quarterly Report on Bank Trading and Derivatives Activities Third Quarter 2008. IMF, Global Financial Stability Report, April 2007. The subprime turmoil: What's old, what's new and what's next, Charles Calomiris, NBER. Bank of England, Financial Stability report 2005. Financial stability reports, 2003-2006. Capital flows and emerging market economies Report submitted by a Working Group established by the Committee on the Global Financial System By Rakesh Mohan. Treasury Committee Report 'The Run on the Rock' VoxEU reports on first global crisis volume 1 and 2. 11)'Financial Stability and Depositor Protection: Strengthening the Framework', published jointly by HM Treasury, the FSA and the Bank of England. David Green law, Jan Hatzius, Anil K Kashyap and Hyun Song Shin paper 'Leveraged Losses: Lessons from the Mortgage Market Meltdown'. Lessons from the North Atlantic financial crisis Willem Buiter London School of Economics, University of Amsterdam and CEPR. 14)'Banking Scope, Financial Innovation and the Evolution of the Financial System', by Arnoud Boot and Anjan Thakor. Comments by Nouriel Roubini, Paul Krugman, Kenneth Rogoff, Robert Shiller and other famous economists in newspaper columns and their blogs etc. Building strong banks by Charles Enoch, David Marston, Michael Taylor, IMF Publications. http://www.iht.com/articles/2009/02/13/business/13insolvent.php http://www.occ.treas.gov/
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4. The Retail business in India: - revolution or evolution? A perspective towards the history and modernization of retail business in India
Authors: Hitesh Bhatia; Daxay Soni
Published: 24 Feb 2012
Article URL: https://jbrmr.com/details&cid=31
References: http://www.palikabazaar.com/ Impact of Organized Retailing on the Unorganized Sector, ICRIER, 2008 KSA Technopak (I) Pvt Ltd Pantaloon, Company Profile, SEBI, www.sebi.gov.in/dp/pantaloon.pdf Ministry of External Affairs, Govt of India Economic Survey 2007-08, Government of India http://en.wikipedia.org  
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5. Optimal inventory policies for Weibull deterioration under trade credit in declining market
Authors: Nita H. Shah; Nidhi Raykundaliya
Published: 24 Feb 2012
Article URL: https://jbrmr.com/details&cid=32
References: Abad, P.L. and Jaggi, C.K., 2003. A joint approach for setting unit price and length of the credit period for a seller when demand is price sensitive, International Journal of Production Economics, 83(2), 115-122. Arcelus, F. J., Shah, Nita H. and Srinivasan, G., 2001.Retailer’s response to special sales: price discount vs. trade credit. OMEGA, 29(5), 417 – 428. Arcelus, F. J., Shah, Nita H. and Srinivasan, G., 2003. Retailer’s pricing, credit and inventory policies for deteriorating items in response to temporary price discounts / credit incentives. International Journal of Production Economics, 81-82, 153 – 162. Bringham, E. F.1995. Fundamentals of financial Management. The Dryden Press, Florida. Chung, H. J and Dye, C.Y., 2000. An inventory model for deteriorating items with partial backlogging and permissible delay in payments. International Journal of system science, 32, 345-352. Chung, K.J., 1998. A theorem on the determination of economic order quantity under conditions of permissible delay in payments. Computers and Operation research, 25, 49-52. Chung, K.J., 2000. The inventory replenishment policy for deteriorating items under permissible delay in payments. OPSEARCH, 37, 267-281. Chung, H. J and Dye, C.Y., 2001. The effect of credit period on the optimal lot size for deteriorating items with time varying demand and deterioration rates. Asia- Pacific Journal of Operation research, 22, 211-227. Chung, K. J. and Huang, Y.F., 2003. The optimal cycle time for EPQ inventory model under permissible delay in payments. International Journal of Production Economics, 84(3), 30-318. Chung, K. J. and Liao, J. J., 2004. Lot-sizing decisions under trade credit depending on the order quantity. Computers and Operation research, 31(6), 909-928. Chung, K. J., Goyal, S. K. and Huang, Y. F., 2005. The optimal inventory policies under permissible delay in payments depending on the ordering quantity. International Journal of Production Economics, 95(2), 203-213. Dave, U., 1985. On “Economic order quantity under conditions of permissible delay in payments” by Goyal, Journal of the Operational Research Society, 36, 1069. Gor, Ravi and Shah, Nita H, 2003. An order - level lot - size model with time dependent deterioration and permissible delay in payments. Advances and Applications in Statistics, 3(2), 159-172. Gor, Ravi and Shah, Nita H, 2005. An EOQ model for deteriorating items with two parameters Weibull distribution deterioration under supplier credits. Journal of Mathematics and Systems Sciences, 1(1), 2 – 18. Goyal, S. K., 1985. Economic order quantity under conditions of permissible delay in payments. Journal of the Operational Research Society, 36, 335 – 338. Huang, Y. F., 2003. Optimal retailer's ordering policies in the EOQ model under trade credit financing. Journal of the Operational Research Society; 54, 1011 – 1015. Hwang, H. and Shinn, S. W., 1997. Retailer’s pricing and lot-sizing policy for exponentially deteriorating products under the condition of permissible delay in payments. Computers and Operation research, 24, 539-547. Jamal, A. M. M., Sarker, B. R, Wang, S., 1997. An ordering policy for deteriorating items with allowable shortages and permissible delay in payment. Journal of the Operational Research Society, 48, 826 – 833. Jamal, A. M. M., Sarker, B. R, Wang, S., 2001. Optimal payment time for a retailer under permitted delay of payment by the wholesaler. International Journal of Production Economics, 66, 59-66. Liao, H. C., Tsai, C. H. and Su, C.T., 2000. An inventory model with deteriorating items under inflation when a delay in payments is permissible. International Journal of Production Economics, 63, 207-214. Ouyang, L. Y., Chang, C.T. and Teng, J. T., 2005a. An EOQ model for deteriorating items under trade credits. Journal of Operational Research Society, 56, 719-726. Ouyang, L. Y., Teng, J. T., Chuang, K. W. and Chuang, B. R., 2005b. Optimal inventory policy with non instantaneous receipt under trade credit. International Journal of Production Economics, 98(3), 290-300. Salameh, M. K., Abbouud, N. E., El- Kassar, A. N. and Ghattas. R. E., 2003. Continuous review inventory model with delay in payments. International Journal of Production Economics, 85(1), 91-95. Sarker, B. R., Jamal, A. M. M., Wang, S., 2000. Optimal payment time under permissible delay for production with deterioration. Production Planning & Control; 11,380 – 390. Shah, Nita H., 1993a. A lot - size model for exponentially decaying inventory when delay in payments is permissible. CERO, 35(1-2), 1 – 9. Shah, Nita H., 1993b. A probabilistic order level system when delay in payments is permissible. Journal of the Korean Operations Research and Management Science; 18(2), 175 – 183. Shah, Nita H., 1993c. Probabilistic time scheduling model for exponentially decaying inventory when delay in payments is permissible. International Journal of Production Economics, 32, 77 – 82. Shah, Nita H., 2004. Probabilistic Order Level system when items in inventory deteriorate and delay in payments is permissible. Asia - Pacific Journal of Operational Research, 21(3), 319 – 331. Shah, Nita H. 2006.Inventory model for deteriorating items and time value of money for a finite time horizon under the permissible delay in payments. International Journal of Systems Science, 37 (1), 9 – 15. Shah, Nita H., Shah, B. J. and Shah, Y. K., 2004. An order-level lot-size model with stock dependent demand for time dependent rate of deterioration of items under permissible delay in payments. Far East Journal of Theoretical Statistics, 12 (2), 201 – 220. Shinn, S. W. and Hwang, H., 2003. Retailer’s pricing and lot-sizing policy for exponentially deteriorating products under the condition of permissible delay in payments. Computers and Industrial Engineering, 24(6), 539-547. Teng, J. T., 2002. On the economic order quantity under conditions of permissible delay in payments. Journal of the Operational Research Society; 53, 915 – 918. Teng, J. T., Chang, C.T and Goyal, S. K., 2005. Optimal pricing and ordering policy under permissible delay in payments. International Journal of Production Economics; 97, 121 – 129.
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6. Transforming the point of sale to point of service - applying SOA in the Indian retail scenario
Authors: Swapna S Kolhatkar; Shruti V Joshi
Published: 24 Feb 2012
Article URL: https://jbrmr.com/details&cid=33
References: An Overview of Service-Oriented Architecture in Retail by Moin Moinuddin, Microsoft Corporation, January 2007 www.binaryspectrum.com/aboutus/overview.html Case Study: SOA Retail Business Pattern – Martin Keen, Kulvir Singh Bhogal, Sunil Dube, Rashmi Kaushik, Geert Van De Putte, Albert Wong, Sravan Yallapragada Sun’s Retail SOA Scenario at www.sun.com/products/soa/retail.jsp Microsoft Retail Management System (RMS) at www.retail-automation.com/retail-management-system.asp Published in the Vision 2000. 4(1), 35-40. Retail Management In India : Some Global Issues By Mrinmoy K Sarma School Of Management Sciences Tezpur University, Assam Challenges facing the Indian Organized Retail sector - Maps of India.com's India Business Directory SOA by Thomas Erl  
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7. Functional preferences and reward Effectiveness in volunteer motivation
Authors: Laura Phillips; Mark Phillips
Published: 24 Feb 2012
Article URL: https://jbrmr.com/details&cid=34
References: Allen, N. J., & Rushton, J. P. (1983). Personality characteristics of community mental health volunteers: A review. Journal of Voluntary Action Research, 12(1), 36-49. Auslander, G. K., & Litwin, H. (1988). Sociability and patterns of participation: Implications for social service policy. Journal of Voluntary Action Research, 17(2), 25-37. Bartol, K. M., & Srivastava, A. (2002). Encouraging knowledge sharing: The role of organizational reward systems. Journal of Leadership & Organizational Studies, 9(1), 64. Batson, C. D., Ahmad, N., & Tsang, J. (2002). Four motives for community involvement. Journal of Social Issues, 58(3), 429-445. Benabou, R., & Tirole, J. (2003). Intrinsic and extrinsic motivation. The Review of Economic Studies, 70(244), 489. Bierhoff, H. B. (1987). Donor and recipient: Social development, social interaction and evolutionary processes. European Journal of Social Psychology, 17, 113-130. Cameron, J., & Pierce, W. D. (1994). Reinforcement, reward, and intrinsic motivation: A meta-analysis. Educational Research, 64, 363-423. Chapman, J. G., & Morley, R. (1999). Collegiate service learning: Motives underlying volunteerism and satisfaction with volunteer service. Journal of Prevention and Intervention in the Community, 18, 19-33. Clary, E. G., & Snyder, M. (1991). A functional analysis of altruism and prosocial behavior: the case of volunteerism, Review of personality and social psychology (Vol. 12, pp. 119-148). London: Sage. Clary, E. G., & Snyder, M. (1999). The motivations to volunteer: Theoretical and practical considerations. Current Directions in Psychological Science, 8(5), 156-159. Clary, E. G., Snyder, M., Ridge, R. D., & Copeland, J. (1998). Understanding and assessing the motivations of volunteers:  A functional approach. Journal of Personality and Social Psychology, 74(6), 1516. Clary, E. G., Snyder, M., & Stukas, A. A. (1998). 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Ferrari, J. R., Dobis, K., Kardaras, E. I., Michna, D. M., Wagner, J. M., Sierawski, S., et al. (1999). Community volunteerism among college students and professional psychologists: Does taking them to the streets make-a-difference? Journal of Prevention and Intervention in the Community, 18(1/2), 35-51. Fletcher, T. D., & Major, D. A. (2004). Medical students' motivations to volunteer: An examination of the nature of gender differences. Sex Roles, 51(1/2), 109. Gabris, G. T., & Simo, G. (1995). Public sector motivation as an independent variable affecting career decisions. Public Personnel Management, 24(1), 33-51. Hahn, J. J., Butz, K. P., Gavin, J. G., Mills, R. S., & Welter, C. J. (2004). Recognizing professional and volunteer activities. Association of Operating Room Nurses. AORN Journal, 79(5), 1006. Hardin, G. (1977). The limits of altruism: An ecologist's view of survival. Bloomington, IN: Indiana University Press. Katz, D. (1960). 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8. Shopper's attributes on supermarket store choice behaviour in food & grocery retailing in India-an empirical analysis
Authors: Cherukuri Jayasankara Prasad; Ankisetti Ramachandra Aryasri
Published: 24 Feb 2012
Article URL: https://jbrmr.com/details&cid=35
References: Bawa, K. and Ghosh, A. (1999), “A Model of Household Grocery Shopping Behavior”, Marketing Letters, Vol.10, No.2, pp.149-160.  Berman, B. and Joel. R. Evans. (2005), Retail Management-A Strategic Approach”, 8th ed., Pearson Education (Singapore) Pte. Ltd, New Delhi. Blackwell, R.D. and Miniard. (1994), Consumer Behaviour, Prentice Hall of India, New Delhi, pp.344-353.  Carpenter, J. And Moore, M. (2006), “Consumer demographics, store attributes, and retail format choice in the US grocery market”, International Journal of Retail & Distribution Management, Vol. 34, No.6, pp. 434-452. East, R., Harris, P., Willson, G., and Lomax, W. (1995), “Loyalty to supermarkets”, International Review of Retail, Distribution & Consumer Research, Vol. 5, No.1, pp.99-109. Edris T.A. and Medina, A. 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9. Applications of electronic data interchange technology in retail business: advantages and barriers to implementation
Authors: Savanam Chandra Sekhar
Published: 24 Feb 2012
Article URL: https://jbrmr.com/details&cid=36
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10. Empirical study of customer retention strategies of small retail shoppers
Authors: Rupali Pramaik; Shakti Prakash; Gyan Prakash
Published: 24 Feb 2012
Article URL: https://jbrmr.com/details&cid=37
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