@article{klebercavalcantinobrega2018379,
  title = {Brazilian experience of server behaviour: Perspectives of analysis from sales professionals and customers},
  author = {Kleber Cavalcanti Nobrega and Aline Gehlen Rodrigues Silva and Cristine Hermann Nodari and Thereza Angelica Bezerra de Souza Santos},
  journal = {Journal of Business and Retail Management Research},
  volume = {Volume 12},
  number = {Issue 4},
  year = {2018},
  url = {https://jbrmr.com/details&cid=379},
}

@article{coffrephilippe2018380,
  title = {Salesperson's efficiency influences gestures},
  author = {Coffre Philippe},
  journal = {Journal of Business and Retail Management Research},
  volume = {Volume 12},
  number = {Issue 4},
  year = {2018},
  url = {https://jbrmr.com/details&cid=380},
}

@article{eleniaravopoulou2018381,
  title = {Strategic decision-making process (SDMP) in times of crisis: Evidence from Greek banks},
  author = {Eleni Aravopoulou and Mohamed Branine and Merlin Stone and Fotios V. Mitsakis and Geoff Paul},
  journal = {Journal of Business and Retail Management Research},
  volume = {Volume 12},
  number = {Issue 4},
  year = {2018},
  url = {https://jbrmr.com/details&cid=381},
}

@article{jasantaperanginangin2018382,
  title = {Islamic relationship value, adaptive selling, and, relationship quality effect to salesforce performance},
  author = {Jasanta Peranginangin and Amie Kusumawardhani},
  journal = {Journal of Business and Retail Management Research},
  volume = {Volume 12},
  number = {Issue 4},
  year = {2018},
  url = {https://jbrmr.com/details&cid=382},
}

@article{mohannadobeidalshbail2018383,
  title = {The effect of ethical tension and time pressure on job burnout and premature sign-off},
  author = {Mohannad Obeid Al Shbail and Zalailah Salleh and Mohd Nazli Mohd Nor},
  journal = {Journal of Business and Retail Management Research},
  volume = {Volume 12},
  number = {Issue 4},
  year = {2018},
  url = {https://jbrmr.com/details&cid=383},
}

@article{nafiisasobratee2018384,
  title = {Leading in a global context: The balancing act between leadership and management},
  author = {Nafiisa Sobratee and Shamim Bodhanya},
  journal = {Journal of Business and Retail Management Research},
  volume = {Volume 12},
  number = {Issue 4},
  year = {2018},
  url = {https://jbrmr.com/details&cid=384},
}

@article{makgopass2018385,
  title = {Exploring the corporate social responsibility activities of motor vehicle retailers},
  author = {Makgopa SS},
  journal = {Journal of Business and Retail Management Research},
  volume = {Volume 12},
  number = {Issue 4},
  year = {2018},
  url = {https://jbrmr.com/details&cid=385},
}

@article{lina2018386,
  title = {The mediation effect of burnout on the influence of role stressors towards lecturer performance: Empirical evidence from Indonesia},
  author = {Lina},
  journal = {Journal of Business and Retail Management Research},
  volume = {Volume 12},
  number = {Issue 4},
  year = {2018},
  url = {https://jbrmr.com/details&cid=386},
}

@article{rizalyaya2018387,
  title = {Environmental disclosure practices after mandatory disclosure policy in Indonesia},
  author = {Rizal Yaya and Sigit Arie Wibowo and Ulfaturrahmah and Dayana Jalaludin},
  journal = {Journal of Business and Retail Management Research},
  volume = {Volume 12},
  number = {Issue 4},
  year = {2018},
  url = {https://jbrmr.com/details&cid=387},
}

@article{viputongsakul2018388,
  title = {Creating shared value through big-data analytics: a conceptual treatise on sustainability presence},
  author = {Viput Ongsakul and Salil K. Sen},
  journal = {Journal of Business and Retail Management Research},
  volume = {Volume 12},
  number = {Issue 4},
  year = {2018},
  url = {https://jbrmr.com/details&cid=388},
}

@article{anthonius2018389,
  title = {The analysis of earnings management with classification shifting by using discontinued operations in Indonesia},
  author = {Anthonius and Etty Murwaningsari},
  journal = {Journal of Business and Retail Management Research},
  volume = {Volume 12},
  number = {Issue 4},
  year = {2018},
  url = {https://jbrmr.com/details&cid=389},
}

@article{susianasusiana2018390,
  title = {Comprehensive performance measurement system, procedural fairness and managerial performance},
  author = {Susiana Susiana and Yusnaini Yusnaini and Manatap Berliana Lumban Gaol and Imam Ghozali and Fuad Fuad},
  journal = {Journal of Business and Retail Management Research},
  volume = {Volume 12},
  number = {Issue 4},
  year = {2018},
  url = {https://jbrmr.com/details&cid=390},
}

@article{oussamasaoula2018391,
  title = {A conceptualization of the role of organisational learning culture and organisational citizenship behaviour in reducing turnover intention},
  author = {Oussama Saoula and Husna Johari and Muhammad Fareed},
  journal = {Journal of Business and Retail Management Research},
  volume = {Volume 12},
  number = {Issue 4},
  year = {2018},
  url = {https://jbrmr.com/details&cid=391},
}

@article{makgopass2018392,
  title = {The importance of store attributes on University student's Clothing store selection},
  author = {Makgopa SS},
  journal = {Journal of Business and Retail Management Research},
  volume = {Volume 12},
  number = {Issue 4},
  year = {2018},
  url = {https://jbrmr.com/details&cid=392},
}

@article{javiercastillo2018393,
  title = {How interactions influence customer empowerment and satisfaction in the retail industry},
  author = {Javier Castillo},
  journal = {Journal of Business and Retail Management Research},
  volume = {Volume 12},
  number = {Issue 4},
  year = {2018},
  url = {https://jbrmr.com/details&cid=393},
}

@article{donaprimasari2018394,
  title = {The Implementation Effect of Accrual Based Accounting System to Organizational Performance with Two Moderating Variables (An Empirical Study in Indonesia)},
  author = {Dona Primasari and Manatap Berliana Lumban Gaol and Susiana and Fuad},
  journal = {Journal of Business and Retail Management Research},
  volume = {Volume 12},
  number = {Issue 4},
  year = {2018},
  url = {https://jbrmr.com/details&cid=394},
}

@article{gabrieloyebanjoogunlela2018395,
  title = {Green supply chain management as a competitive tool in the fast-moving consumer goods manufacturing industry},
  author = {Gabriel Oyebanjo Ogunlela},
  journal = {Journal of Business and Retail Management Research},
  volume = {Volume 12},
  number = {Issue 4},
  year = {2018},
  url = {https://jbrmr.com/details&cid=395},
}

@article{mohamedabdellatifabuauf2018396,
  title = {Consumer buying behaviour: the roles of price, motivation, perceived culture importance, and religious orientation},
  author = {Mohamed Abdellatif Abu Auf and Houcine Meddour and Oussama Saoula and Abdul Halim Abdul Majid},
  journal = {Journal of Business and Retail Management Research},
  volume = {Volume 12},
  number = {Issue 4},
  year = {2018},
  url = {https://jbrmr.com/details&cid=396},
}

@article{siphokazikoyana2018397,
  title = {Transformation in the wholesale and retail sector in South Africa: the role of internships},
  author = {Siphokazi Koyana and Roger B Mason},
  journal = {Journal of Business and Retail Management Research},
  volume = {Volume 12},
  number = {Issue 4},
  year = {2018},
  url = {https://jbrmr.com/details&cid=397},
}

@article{ashivakanthshetty2018398,
  title = {How to win back the disgruntled consumer? The omni-channel way},
  author = {A. Shivakanth Shetty and Jeevananda. S and Jayanth R. Kalghatgi},
  journal = {Journal of Business and Retail Management Research},
  volume = {Volume 12},
  number = {Issue 4},
  year = {2018},
  url = {https://jbrmr.com/details&cid=398},
}

@article{makarandupadhyaya2018399,
  title = {Retailscape: An exploration of the relevant dimensions and their impact on consumer's behavioral intentions},
  author = {Makarand Upadhyaya and Hatem Mohamed EL-Shishini and Waleed A. Aziz and Vijayesh Kumar},
  journal = {Journal of Business and Retail Management Research},
  volume = {Volume 12},
  number = {Issue 4},
  year = {2018},
  url = {https://jbrmr.com/details&cid=399},
}

@article{zhannaarakelovnakevorkova2018400,
  title = {Environmental disclosure in the annual reports of the Russian retailers},
  author = {Zhanna Arakelovna Kevorkova and Irina Petrovna Komissarova and Albina Nikolaevna Mayorova and Elena Aleksandrovna Mayorova and Alexander Fedorovich Nikishin},
  journal = {Journal of Business and Retail Management Research},
  volume = {Volume 12},
  number = {Issue 4},
  year = {2018},
  url = {https://jbrmr.com/details&cid=400},
}

@article{safaashaaban2018401,
  title = {The impact of emotional intelligence on effective leadership in the military production factories (MPF) in Egypt},
  author = {Safaa Shaaban},
  journal = {Journal of Business and Retail Management Research},
  volume = {Volume 12},
  number = {Issue 4},
  year = {2018},
  url = {https://jbrmr.com/details&cid=401},
}

@article{abdulalemmohammedmohammed2018402,
  title = {Student's intention to join the hotel industry in Malaysia: the role of physical working conditions, pay and benefits, and promotion opportunities},
  author = {Abdul alem Mohammed Mohammed},
  journal = {Journal of Business and Retail Management Research},
  volume = {Volume 12},
  number = {Issue 4},
  year = {2018},
  url = {https://jbrmr.com/details&cid=402},
}

@article{igustiagungketutgedesuasana2018403,
  title = {Environmental commitment and green innovation reaching success new products of creative industry in Bali},
  author = {I Gusti Agung Ketut Gede Suasana and Ni Wayan Ekawati},
  journal = {Journal of Business and Retail Management Research},
  volume = {Volume 12},
  number = {Issue 4},
  year = {2018},
  url = {https://jbrmr.com/details&cid=403},
}