JBRMR 2056-6271 https://doi.org/10.24052/JBRMR/ 30 Volume 12 Issue 1 2017-10-01 https://jbrmr.com/cdn/issue_file/content_76294_17-10-16-12-01-46.pdf

307 https://jbrmr.com/details&cid=307 2017-10-05         Academics and students across the globe are increasingly using social media (SM) for personal interactions, social connections and educational purposes. The article reviews the awareness and use of SM in teaching by academics and whether they can utilize this platform for effective communication to engage students in learning activities. The overall objective of this research study is to identify how academics can best integrate SM into traditional teaching methods by examining both the advantages and disadvantages of this innovative medium.         The research study was conducted during 2015 at a New Zealand tertiary educational institution in a business school comprising various departments. A total of 58usable responses were obtained via an E-survey using survey monkey and then analysing the responses. Suggestions are made to educators regarding a viable social digital educational environment using SM. It is concluded that academics are communicating with students in a positive way via the use of SM for educational purposes and that much scope exists to improve the use of SM for educational purposes by academics. Davis, F.D. (1993).’User acceptance of information technology: system characteristics, user perceptions and behavioural impacts’, International Journal of Man-Machine Studies, 38(1), 475-487.  Davis, F.D., Bagozzi, R.P. & Warshaw, P.R. (1989). ‘User Acceptance of Computer Technology: Comparison of Two Theoretical Models’, Management Science, 35(8):982-1003.  Dixon, G. (2015). ‘Social Media 101’, Canvas Magazine. Supplement to the NZ Weekend Herald. 17 January 2015, pp.9-12. Education Council NZ. (2015a). What is Social Media? Retrieved from:  http://academicsandsocialmedia.co.nz/what-social-media Education Council NZ. (2015b). Communication and collaboration in learning. 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(2011). Teaching, Learning and Sharing: How today’s higher education faculty use social media. [Online] Available from:  http://www.pearsonlearningsolutions.com/educators/pearson-social-media-survey-2011-bw.pdf [Accessed: 21-01-2013] Neal, D.R. (2012). Social Media for Academics: A Practical Guide. Oxford: Chandos Publishing. Nel, P.S. (2013). ‘New Zealand HR employee communication: Comparing 2000 and 2010 empirical results with forecasts for 2020’, Journal of Business and Policy Research, 8(1): 132-146. March. Rahman, N., Arora, J. & Kularatne, I. (2014). ‘Employers’ perceptions of using social media for recruitment’, Asia Pacific Journal of Business and Management2014, 5(1): 1-12 Research New Zealand. (2015). A Report on a Survey of New Zealanders’ Use of Smartphone's and other Mobile Communication Devices 2015. Retrieved from:  http://www.researchnz.com/pdf/Special%20Reports/ Research%20New%20Zealand%20Special%20Report%20-%20Use%20of%20Smartphones.pdf Retta, G. (2012). ‘The use of social media for academic practice: a review of literature’, Kentucky Journal of Higher Education Policy and Practice, 1(I). 2, Article 7 Seaman, J. & Tinti-Kane, H. (2013). Social Media for Teaching and Learning. Retrieved from:  http://www.pearsonlearningsolutions.com/assets/downloads/reports/social-media-for-teaching-and-learning-2013-report.pdf  SHRM. (2012). January. SHRM research spotlight: Social media in business strategy and operations. Retrieved from:  http://www.shrm.org/Research/SurveyFindings/Documents/Part_4_Social_Media_Flier.pdf Taylor, C. (2015). Does Facebook ‘unfriending’ constitute bullying? Retrieved from  http://www.hrmonline.co.nz/news/does-facebook-unfriending-constitute-bullying-206104.aspx Veletsianos, G. & Kimmons, R. (2013). ‘Scholars and faculty members' lived experiences in online social networks’, The Internet and Higher Education, 16: 43-50. Venkatesh, V. (2013). Unified Theory of Acceptance and Use of Technology (UTAUT). [online] Available from: http://www.vvenkatesh.com/it/organizations/theoretical_models.asp [Accessed: 17 May 2013]. Welch, M. (2012). ‘Appropriateness and acceptability: Employee perspectives of internal communication’, Public Relations Review, 38(2): 246-254. doi:10.1016/j.pubrev.2011.12.017 Wiid, J.A. Nell, E.C. & Cant, M.C. (2015). ‘Perceptions of lecturing staff on social media networking systems and their use of it’, International Business & Economics Research Journal, 14(3): 395-406. White, C. Vanc, A. & Stafford, G. (2010). ‘Internal communication, information satisfaction, and sense of community: The effect of personal influence’, Journal of Public Relations Research, 22(1): 65-84. Doi:10.1080/10627260903170985. Young, C. (2014). Could the use of eLearning and digital literacy tools improve CAA’s business goals of increased student retention and student success?  Unpublished MBA thesis. Unitec, New Zealand. https://jbrmr.com/cdn/article_file/content_98905_17-10-04-21-07-47.pdf Michael C. Cant Pieter Nel Johannes A. Wiid Denisa Hebblethwaite Social media academics education Facebook Twitter students social networks 1010198 63 3

308 https://jbrmr.com/details&cid=308 2017-10-05         Cyber-space is a milieu of challenges and opportunities. The proliferation of popular e-portals along with looming ransomware creates the research challenge for this paper. E-based transactions are pervading at all levels of our connected society and needs to be self-sustaining. Given the inherent complexity of e-business models and virtual transaction systems, this paper aims to address the linkage between the product / service offerings in the e-business domain with stages of the product / service life cycle model. The paper addresses the threat gap evoked by vulnerability of cyber security issues such as ransomware, enforcing ‘back to the future’ for reliable pathways for cyber security (Lawerence, et. al. 2017).  The purpose of this conceptually grounded work is to assess the diffusion of innovation at introduction, nascency, growth and maturity stages of the product / service life cycle. Diffusion of innovation product – service life cycle literature informs this research and attempts to analyze the life-cycle stage transition using concepts on centripetal momentum.          The Framework Method structures the methodology of this paper, that analyses qualitative data for thematic analysis or qualitative content analysis (Gale, Heath, Cameron, Rashid and Redwood, 2013).  There are a number of findings such as (i) the rate of diffusion of innovation and its effect on sustainability, (ii) impact on entrepreneurship to self-sustaining e-business systems. The outcomes are consistent with the Thailand 4.0 initiative, wherein e-business is transcending to the next level to e-development.  Thailand 4.0 envisions transformation through creativity and innovation (Honorable Prime Minister of Thailand, 2016). This surge driven by the internet, has the potential to change relationships with customers, suppliers and intermediaries. New relationships evolve into entrepreneurship with incubator networks serving as catalysts (Carayannis and Von Zedtwitz, 2005). Novel revenue streams emerge and new business models are created. This happens when strategy blends with e-business, creating an impact that is far more than mere launching of a website.         E-business trajectory commenced with e-shop, to e-mall, to e-procurement, to e-auction. Current trends are on shared value chains (Hayes and Finnegan, 2005). The dynamics enables entrepreneurship and is transforming the rules of competition. Strategic use of e-business leads to the creation of value-drivers, viz., novelty, lock-in, complementarity, efficiency and excitement. All these parameters are interrelated, and act in unison, though in varied degrees. E-business gives rise to virtual markets where transactions face new challenges. To sustain e-business, value chain analysis should create value in virtual markets. A virtual value chain is a sequence comprising of accessing, organizing, synthesizing and distributing information. E-business thrives on strategic networks as firms, suppliers and customers complement capabilities. Allen, E. and Fjermestad, J. (2001), e-Commerce marketing strategies: an integrated framework and case analysis, Logistics Information Management, 14 1/2, 14-26. Amit, R. and Zott, C. (2001), Value Creation in E-business, Strategic Management Journal, 22 6/7, 493-522. Barnesa, D.; Mieczkowskab, S. and Hintonb, M. (2003), Integrating Operations and Information Strategy in e-business, European Management Journal, 21 5, 626-634. Betts, M. (2001), Brands still matter, even for shopbots, MIT Sloan Management Review, 42 2, 9-10. Brunn, P.; Jensen, M. and Skovgaard, J. (2002), e-Marketplaces: Crafting a Winning Strategy, European Management Journal, 20 3, 286-306. Carayannis, E. G., & Von Zedtwitz, M. (2005). Architecting gloCal (global–local), real-virtual incubator networks (G-RVINs) as catalysts and accelerators of entrepreneurship in transitioning and developing economies: lessons learned and best practices from current development and business incubation practices. Tec novation, 25(2), 95-110. Carayannis, E.  and Jeffrey, A. (2001) Service sector productivity: B2B electronic commerce as a strategic driver, Journal of Technology Transfer, 26 (4).  Chan-ocha, P. (2016) Transforming Nations through Creativity and Innovation, Proceedings of the International Conference on Blue Ocean Strategy, Putrajaya International Convention Centre in Putrajaya, Malaysia. Coltman, T.; Devinney, T.M.; Latukefu, A. and Midgley, D.F. (2001), E-business: Revolution, evolution, or hype? California Management Review, 44 1, 57-89. Damanpour, F. (2001), E-business, E-commerce Evolution: Perspective & Strategy, Managerial Finance,27 7, 16-33. Dandapani, K., & Dandapani, K. (2017). 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309 https://jbrmr.com/details&cid=309 2017-10-05        In the contemporary, Entrepreneurial orientation and Market orientation have become important topics among business academics and practitioners. Since business environment has become more competitive, the need to develop and improve internal resources is now a prerequisite for global survival; entrepreneurial orientation and market orientation are now the crucial falcons that are assisting the firms to achieve such a niche. Despite the importance of MO and EO, researches that link these concepts to SMEs performance are very limited. In this view, through extensive literature view, this study has found a theoretical link that exists between entrepreneurial orientation, market orientation and performance of SMEs and also developed conceptual model for empirical validations. This study serves not only to clarify the relationship between entrepreneurial orientation, market orientation and SMEs performance, it also explains the role which TQM plays as a mediator in this relationship which most studies have neglected. Again, the conceptual model also examines the moderation role of the organizational culture in the relationship between TQM and SMEs performance. Adis, A. A. A., & Jublee, E. (2010). Market orientation and new product performance: The mediating role of product advantage. African journal of marketing management, 2(5), 91-100. Agbola, R. M. (2013). Does Total Quality Management Affect the Performance of Small and Medium Enterprises? A Case of Manufacturing SMEs in Ghana. Al-Dhaafri, H. S., Yusoff, R. Z. B., & Al-Swidi, A. K. (2013). The Effect of Total Quality Management, Enterprise Resource Planning and the Entrepreneurial Orientation on the Organizational Performance: The Mediating Role of the Organizational Excellence---A Proposed Research Framework. International Journal of Business Administration, 4(1), 66. Al-Swidi, A. K., & Mahmood, R. (2012). Total quality management, entrepreneurial orientation and organizational performance: The role of organizational culture. African Journal of Business Management, 6(13), 4717. Ambad, S. N. A., & Wahab, K. A. (2013). Entrepreneurial orientation among large firms in Malaysia: Contingent effects of hostile environments. International Journal of Business and Social Science, 4(16). Appiah-Adu, K., & Ranchhod, A. (1998). Market orientation and performance in the biotechnology industry: An exploratory empirical analysis. Technology Analysis & Strategic Management, 10(2), 197-210. Augusto, M., & Coelho, F. (2009). Market orientation and new-to-the-world products: Exploring the moderating effects of innovativeness, competitive strength, and environmental forces. Industrial Marketing Management, 38(1), 94-108. Aziz, N. A., & Omar, N. A. (2013). Exploring the effect of internet marketing orientation, learning orientation and market orientation on innovativeness and performance: SME (exporters) perspectives. Journal of Business Economics and Management, 14(sup1), S257-S278. Aziz, N. A., & Yassin, N. M. (2010). How will market orientation and external environment influence the performance among SMEs in the agro-food sector in Malaysia? International Business Research, 3(3), 154. Baba, Deros, M., Mohd Yusof, S. R., Azhari, & Salleh, M. (2006). A benchmarking implementation framework for automotive manufacturing SMEs. Benchmarking: An International Journal, 13(4), 396-430. Barney, J. B. (1986). Organizational culture: can it be a source of sustained competitive advantage? 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310 https://jbrmr.com/details&cid=310 2017-10-05         The review describes the most commonly natural minerals and compounds, which contains zirconium and the structure of zirconium-containing materials consumption in the modern conditions. Substitutes of zirconium products in individual industries are identified. A brief analysis of Russian mineral resources base of zirconium shows the most promising fields and regions with considerable resource potential for the development of zirconium production. An analysis of the volume and structure of world reserves of zirconium identified the major importers and exporters. The analysis of trends in production and consumption of zirconium in Russia and in the world markets showed a high elasticity of zirconium products demand by the price. It is shown that Russia, despite the availability of resources, is dependent on the import of zirconium.         The article presents the forecast of zirconium production and consumption in the world market, which shows the necessity of Russian zirconium industry development to enter international markets and meet the needs of the country. Akimova A.V. et al. (2014) State report on the status and use of mineral resources of the Russian Federationin2013, Mineral Info, Moscow, Russia, 2014.URL:  http://www.mnr.gov.ru/upload/iblock/914/Report2014.pdf  Bwye C. (2014) Base Resources, Kwale Mineral Sands Project, JM Mineral Sands Conference, Melbourne, 2014. URL: http://www.slideshare.net/informaoz/colin-bwye Chalmers I. (2012) Dubbo Zirconia Project, Alkane Resources Ltd, 34th International Geological Congress, Brisbane, Australia, 2012. URL:  http://www.alkane.com.au/pdf/presentations/20120808.pdf Cherepovitsyn A.E., Fedoseev S.V., Teslya A.B., Vyboldina E.Y. (2015) Analysis of production and consumption of rare-earth metals in the EU and the BRICS, Tsvetnye Metally, 5, 5–10. DOI: 10.17580/tsm.2015.05.01. Volpato C.A.M., Luis Gustavo D., Altoé Garbelotto, Márcio Celso Fredel and Federica Bondioli (2011) Application of Zirconia in Dentistry: Biological, Mechanical and Optical Considerations, Advances in Ceramics - Electric and Magnetic Ceramics, Bio ceramics, Ceramics and Environment, Prof. Costas Sikalidis (Ed.), 2011, ISBN: 978-953-307-350-7, Intech, DOI: 10.5772/21630. URL: http://www.intechopen.com/books/advances-in-ceramics-electric-and-magnetic-ceramics-bioceramics-ceramics-and-environment/application-of-zirconia-in-dentistry-biological-mechanical-and-optical-considerations TZMI (2012) Competent Person’s Report for Base Resources Limited, TZMI, Australia, 2012. Available online:  http://www.baseresources.com.au/wp-content/files/583-586_Base_CPR_Final.pdf DERA (2013) Zircon – insufficient supply in the future? Federal Institute for Geosciences and Natural Resources, Berlin, Germany, 2013. URL:  http://www.zircon-association.org/Websites/zircon/images/rohstoffinformationen-14.pdf Deverell R., Kendall T., Shaw A., Stuart J. et al. (2013) Commodity Forecast. Back to the Future, Credit Suisse, Australia, 2013. URL:  https://doc.research-and-analytics.csfb.com/docView?language=ENG&format=PDF&document_id=1006377241&source_id=emcmt&serialid=82WrSbQfSKNdtXD%2bxQgUMqk7w9b4yKW3grN8otFRPTw%3d Didenko N., Kunze K., Skripnuk D. (2015) Russian Export Strategy and Social Sector: Consequences of Resource-Oriented Exports on Population of Russia, Mediterranean Journal of Social Sciences, 2015, Vol. 6, Iss. 5, Supplement 2. pp. 473-481 EIR (2015) Mineral Commodities, Edison Investment Research Ltd, London, 2015. URL:  http://www.edisoninvestmentresearch.com/research/report/mineral-commodities1 Elsner H. (2015) Heavy mineral of Economic Importance, Federal Institute for Geosciences and Natural Resources, Hannover, Germany, 2015. URL:  http://www.bgr.bund.de/DERA/DE/Downloads/Heavy-Minerals-Economic-Importance.html?__blob=publicatio BGS (2015) European mineral statistic 2009-2013, British Geological Survey, Nottingham, 2015.  URL:  http://www.bgs.ac.uk/mineralsuk/statistics/europeanStatistics.html Thomson Reuters (2009) Factbox - nuclear industry and zirconium; Thomson Reuters, London, April 2009. URL:  http://www.reuters.com/article/2009/04/23/zirconium-nuclear-idUSLN78747920090423 Hope M. (2012) Mineral Sands Sector. Sector Review, Credit Suisse, Australia, 2012. URL:  https://plus.credit-suisse.com/researchplus/ravDocView?docid=R3itjq Iluka official web site. Available online: http://www.iluka.com/ Larichkin F.D., Vorobev A.G., Novoseltseva V.D., Popova G.I., Serebryannaya L.S. (2013) Zirconium: resources, markets, prospects, Tsvetnye Metally, 2013, 11, pp.17-21. Lundberg M. (2011) Environmental analysis of zirconium alloy production, Uppsala Universität, Uppsala, 2011. URL:  http://www.diva-portal.org/smash/get/diva2:475527/FULLTEXT01.pdf Macdonald A. (2011) Zircon substitution: myth or reality, Industrial Minerals Supplement, May 2011, 524, pp. 54 – 59. Macdonald A. (2012) Zirconium’s cloudy future, Industrial Minerals, 2012, London, UK. ISSN: 0019-8544. P. 4. Macdonald A., Chalmers I. (2014) Zirconium Oxide, Chemicals and Metal: Global Industry Markets and Outlook, Roskill, Australia, 2014, p. 146. MacDonald A., Chalsmer I. (2013) Outlook for Zirconium and Rare Earth Materials until 2020, TZMI Congress 2013, Where the World’s Titanium and Zircon Industries Meet, Hong Kong. URL: http://www.asx.com.au/asxpdf/20131114/pdf/42kv430swxb365.pdf Mineral - Information-Analytical Center. URL: http://www.mineral.ru/News/43547.html USGS (2015) Mineral Commodity Summaries 2015, United State Geological Survey, Reston, Virgina, 2015. URL: http://minerals.usgs.gov/minerals/pubs/mcs/2015/mcs2015.pdf Roskill (2015) Mineral Sands Industry Warns on High-Grade Deposit Depletion; Roskill Information Service, Australia, 2015. URL: https://roskill.com/wp/wp-content/uploads/2015/09/Zir-PR-April-2015-headed.pdf Porter R. (2014) Mineral Sands Industry. Fact Book; Iluka, 2014. URL:  http://www.iluka.com/docs/default-source/industry-company-information/the-mineral-sands-industry-factbook-(feb-2014) Reihl C., Schatz M., Zsak G. (2014) World-Mining-Data, International Organizing Committee for the World Mining Congresses, Vienna, 2014. URL:  http://www.bmwfw.gv.at/EnergieUndBergbau/WeltBergbauDaten/Documents/WMD2014.pdf RiC (2014) Global and China Zirconium Industry Report: 2013-2016, Research in China, Beijing, China, 2014, p. 51. Saridag S., Tak O., Alniacik G. (2013) Basic properties and types of zirconia: An overview, World Journal of Stomatology, 2013 August, 2(3), pp. 40-47. DOI: 10.5321/wjs.v2. i3.40. Staff M., Munatswa A. (2014) Grande Cote Operations, Mineral Sand Mining, Melbourne, Australia, 2014. URL: https://www.offiziere.ch/wp-content/uploads/Grand-Cote-Operations-October-2014.pdf Stephenson P.R., Williams S., Webster R., Federici P. (2010) Grand Cote Mineral Sands Project, Technical Report for Mineral Deposits Mining Consultant Ltd, Canada, 2010. URL:  http://www.mineraldeposits.com.au/wp-content/uploads/2014/02/MDL-Grande-Cote-Tech-Report-29-Jul-10.pdf Sutton S. (2015) Raw & Manufactured Materials: 2015 Overview, I Advanced, 2015. URL:  http://www.ceramicindustry.com/articles/94420-raw-manufactured-materials-2015-overview#zirconium Tiwari R. (2014) Germanium Industry and Zirconium Market View for Global and Chinese Regions, PR Newswire, Dallas, 2014. URL: http://www.prnewswire.com/news-releases/2016-germanium-industry-and-zirconium-market-view-for-global-and-chinese-regions-280005862.html Vyboldina E., Cherepovitsyn A., Fedoseev S. and Tsvetkov P. (2016) Analysis of Export Restrictions and their Impact on Metals World Markets, Indian Journal of Science and Technology, Vol 9 (5), DOI: 10.17485/ijst/2016/v9i5/87633 Zirconium market (2012) International metallurgical research group, Ekateringurg, Russia, 2013. URL: http://www.metalresearch.ru/pdf/world_kaz_zr_market_2012_mr_content.pdf https://jbrmr.com/cdn/article_file/content_50624_17-10-04-21-28-12.pdf Fedoseev S. Tcvetkov P. Sidorov N. Zirconium baddeleyite minerals zircon production consumption 857784 66 0

311 https://jbrmr.com/details&cid=311 2017-10-05         Monica and Manoj, founders of Craftsvilla.com, once had an opportunity to interact with rural artisans and designers, in her road trip to Kutch. While interacting, they realized that the middlemen involved in this unorganized retail business were paid very less for the products. The single reason for this disparity they found was the process of taking the art form to retail stores (middleman involved). Most of the artisans, because of no return from the business, want to disengage their future generations to learn the art.         The reasons for the extinct includes illiteracy, inability to reach the customers, lack of awareness to understand customer needs and customization, better bargaining power of the middlemen, lack of awareness about the government support programs, lack of mentors to guide them, poverty, and so on. With the passion for Indian culture and the urge to benefit the artisan-producers, they decided to work on an e-commerce business model, craftsvilla.com, a $200million start-up. The idea was to create a platform where the artisans could directly connect with consumers and earn a good livelihood. The present case study on Craftsvilla. Com is built under the context to explore the concept of co-creation in e-commerce industry and the business opportunities for Craftsvilla through co-creation. The data for the case study was collected over a period of 10 months, starting from October 2015 to August 2016.Data collection primarily was through regular interaction with the founders, artisans, employees, and customers of Craftsvilla. Learning from the case will help to identify various methodologies to adopts co-creation opportunities by engaging stakeholders.   Co-creation design as a new way of value creation, 14 (European Comission February 2014). Devedi, P. S. (2017). A study on Parameters of Online Reviews content that influence consumers buying behaviour- An Indian Perspective. Journal of business and retail managment research. Lindegaard, S. (2013, August 30). Retrieved from opensource.com:  https://opensource.com/business/13/6/three-free-books-innovation Pathak, R., & Sharma, M. (2016). Kohler Innovate the Consumer Way: Because Hands are made For Love. International Journal of Business and Social Science, 280-288. Prahlad, C. R. (2004). Co-Creation Experiences: The Next Practice in Value Creation. Journal of Interactive Marketing, 8(3). Simoes-Brown, D. H. (2011). Start at the end. In P. Sloane, A guide to open innovation and crowdsourcing (pp. 43-49). Great Britain: Kogan Page. Endnotes  https://www.facebook.com/pg/craftsvilla/likes/?ref=page_internal (Latest updated on 21st March 2017)  http://www.adageindia.in/marketing/cmo-strategy/Craftsvilla-eyes-female-ethnicwear-market-with-rs-100-crore-media-plan/articleshow/49174434.cms (accessed on 24 May 2016).  http://startupbeat.com/2012/07/04/with-1-5-million-in-recently-raised-series-a-funds-in-the-bank-Craftsvilla-is-building-a-marketplace-for-unique-products-from-india/ (accessed on 23 May 2016).  http://www.josic.com/indias-ecommerce-market-expected-to-top-thirtyeight-billion-in678-new-year (accessed on 25 October 2015).  https://www.owler.com/iaApp/234952/Craftsvilla-competitors?onBoardingComplete=true (accessed on 3 Feb 2016).  http://www.livemint.com/Industry/p5bKwMUdBOOkAjwxTVsWZP/Why-investors-are-betting-big-on-Indian-ecommerce-firms.html accessed on (19 December 2015).  http://www.josic.com/indias-ecommerce-market-expected-to-top-thirtyeight-billion-in678-new-year (accessed on 23 October 2015).  http://www.mydigitalfc.com/news/home-and-overseas-ethnic-wear-new-rage-768 (accessed on 9 May 2016).  Shashwati Shankar, ET Bureau 28 December 2015.  BejulSomaia, Managing Director of Lightspeed India Partners Advisors.  http://tech.economictimes.indiatimes.com/news/startups/Craftsvilla-acquires-clothes-rental-company-f2so4/52019729 (accessed on 24 May 2016).  Sunday Times of India, “Newsmaker of the week, Manoj Gupta: The craft of success,” New Delhi, 28 February 2016.  http://tech.economictimes.indiatimes.com/news/startups/Craftsvilla-acquires-clothes-rental-company-f2so4/52019729 (accessed on 24 May 2016).   http://www.forbes.com/sites/ashoka/2014/02/04/why-co-creation-is-the-future-for-all-of-us/#17cf27c2478e   http://www.businessdictionary.com/definition/co-creation.html  https://timreview.ca/article/302   http://frankpiller.com/customer-co-creation/   https://hbr.org/2010/10/building-the-co-creative-enterprise  file:///C:/Users/Ruchi%20Gautam%20Pant/Downloads/14-dfi-co-creation-design-as-a-way-of-value-creation_en.pdf  http://startupbeat.com/2012/07/04/with-1-5-million-in-recently-raised-series-a-funds-in-the-bank-Craftsvilla-is-building-a-marketplace-for-unique-products-from-india/ (accessed on 16 January 2016).  http://articles.economictimes.indiatimes.com/2015-12-28/news/69356583_1_50-lakhs-nexus-venture-manoj-gupta (accessed on 3 January 2016).  http://www.franchiseindia.com/entrepreneur/news/Ethnic-eCommerce-portal-Craftsvilla-com-raises-Rs-100-crore-Series-B-fund-6324/ (accessed on 3 January 2016).  http://www.frugal-innovation.com/what-is-frugal-innovation/  http://www.indiainfoline.com/article/news-top-story/Craftsvilla-com-becomes-the-only-profitable-ecommerce-company-in-india-114020500230_1.html (accessed on 7 March 2016).  http://www.tantum.com/tantum/pdfs/2009/2_the_co_creation_connection.pdf last (accessed on 27 May 2016).  https://jbrmr.com/cdn/article_file/content_30260_17-10-04-21-32-15.pdf Ruchi Pathak Meghna Sharma R. Sujatha E-commerce disparity stakeholder engagement co-creation value creation 656812 60 13

312 https://jbrmr.com/details&cid=312 2017-10-05         E-government is increasingly being implemented in all areas of government administration. It is increasing efficiency and transparency and bringing convenience and safety to citizens’ lives, and consequently improving the quality of life. E-government is a transformation of government processes, transactions, and policy making and implementation that are efficiently carried out through information and communication technologies to provide better and efficient services to the citizens while reducing waste and corruption and increasing accountability, transparency, and trust.       This paper discusses the efforts of Korean government to transforming with transparency, competency, service-oriented government. Cerrillo-i-Martínez, A., 2011. “The regulation of diffusion of public sector information bioelectronic means: Lessons from the Spanish regulation”. Government Information Quarterly, Vol. 28, pp. 188–199. Cuillier, D. & Piotrowski, S., 2009. “Internet information-seeking and its relation to support for access to government records”. Government Information Quarterly, Vol. 26, pp.441–449. Fountain, J., 2001. “Building the virtual state: Information technology and institutional change Washington”. DC7: Brookings Institution Press.  Gronlund, A. and Horan, T., 2005. “Introducing e-gov: History, definitions and issues”. Communications of the Association for Information Systems, Vol. 15.  Heeks, R. and Bailur, S., 2007. “Analysing e-government research: Perspectives, philosophies, theories, methods, and practice”. Government Information Quarterly, Vol. 24.  Irani, Z., Love, P., and Montazemi, A., 2006. “Call for papers: Special issue on e-government: Past, present and future”. European Journal of Information Systems.  Jeong, K. and Kim, H., 2003. “After the introduction of the government portal services: Evolution into the m-government initiatives”. In Proceedings of the ICA 37th Conference.  Kushchu, I. and Kuscu, H., 2003. “From E-government to M-government: Facing the Inevitable.” The 3rd European Conference on e-Government.  Lee S., Tang X. and Trimi S., 2005. “Current practices of leading e-government countries”. Communications of the ACM, Vol. 48, No. 10. Morris, D. F. and Moon, M. J., 2005. “Advancing E-Government at the grassroots: Tortoise or hare?” Public Administration Review, 65(1), 64−75.  Mulgan, R., 2000. “Accountability: An ever-expanding concept?” Public Administration, 78(3), 55−73.  Northrup, T. A. and Thorson, S. J., 2003. “The Web of governance and democratic accountability.” Proceedings of the 36th Annual Hawaii International Conference on System Sciences.  Premkumar, G., Ho, A. and Chakraborty, P., 2006. “E-government evolution: an evaluation of local online services”. International Journal of Electronic Business, Vol. 4, No. 2.  Reddick, C., 2005. “Citizen interaction with e-government: From the streets to servers?”. Government Information Quarterly. 22.  Relyea, H. C., & Hogue, H. B., 2004. A brief history of the emergence of digital government in the United, In A. Pavlichev & G. D. Garson (Eds.), Digital government: Principles and best practices (pp. 16-33), Hershey, PA: Idea Group Publishing.  Seifert, J. W., and Relyea, H. C., 2004. “Considering e-government from the federal perspective: An evolving concept, a developing practice”. Journal of E-Government, 1(1): 7-15.  Seifter, J. and Chung, J., 2008. “Using e-Government to Reinforce Government-Citizen Relationships”. Social Science Computer Reviews.  Song, In Kuk, 2014. “Emerging Internet Technology & Service toward Korean Government 3.0”. KSII Transactions on Internet and Information Systems, Vol 8, No 2. Streib, G. and Navarro, I., 2006. “Citizen demand for interactive E-Government: The case of Georgia consumer services”. American Review of Public Administration, 36(3), 288−300.  The transformation of government, World Economic Forum,  http://www.weforum.org/news/future-government-lessons-learned-around-world Tian, J. and Tianfield, H. “Some Perspectives of e-Government. In F. Bannister, & D. Remenyi (Eds.) 3rd Euripean conference on e-Government, 2003.  Trimi, S. and Sheng, H., 2008. “Emerging Trends in m-government”. Communications of the ACM, Vol 51, No. 5.  https://jbrmr.com/cdn/article_file/content_43294_17-10-04-21-35-41.pdf June-Suh Cho E-Government transformation transparency competency service-oriented government government 3.0 612098 73 8

313 https://jbrmr.com/details&cid=313 2017-10-05         Chrysanthemum flowers are a commodity with a chance to be developed. The colour of chrysanthemum flowers determines its economic value, thus becoming a major factor in choosing which types of flowers to be cultivated. This is a survey research. This research was carried out on market actors in Special Region of Daerah Istimewa Yogyakarta (DIY) and Central Java to obtain the preference of chrysanthemum flowers market in supporting Daerah Istimewa Yogyakarta (DIY) as the centre of chrysanthemum seeds and cut flowers. Market survey is also used to know the types of chrysanthemum flowers that consumers need. Research results showed that the largest consumer of cut flowers come from office workers that happen to be loyal customers. Yellow and white chrysanthemums are the most commonly selected flowers by consumers as they are believed to create a sense of social energy and hope, as well as being able to stimulate mental activities and are generally attractive. Ayandibu, A.O., and Houghton, J., 2017, The role of Small and Medium Scale Enterprise in local economic development (LED), Journal of Business and Retail Management Research (JBRMR), Vol. 11, Issue 2, January, p. 133-139.  BAPPEDA D.I.Y, 2003, Rencana Strategies Daerah (RENSTRADA) Provinsi DIY Tahun 2004-2008. Perda Provinsi DIY Nomor 6 Tahun 2003. Badan Perencanaan Pembangunan Daerah (BAPPEDA) Provinsi Daerah Istimewa Yogyakarta. 71 pp. (2003) Dharmmesta, B.S., 1997, Keputusan-Keputusan Strategic Untuk Mengeskplorasi Sikap dan perilaku Konsumen, JEBI, Vol. 12, No. 3, p. 1-9.  Dharmmesta, B.S., 1998, Theory of Planned Behaviour dalam Penelitian Sikap , Niat dan Perilaku Konsumen, Kelola, No. 18/VII, p. 85-94. Dharmmesta, B.S., 1992, Riset tentang Minat dan Perilaku Konsumen: Sebuah Catatan dan Tantangan bagi penelti yang mengacu pada Theory of reasoned Action, JEBI, No. 1 Tahun VII, p. 39-53. Diener, B.J., 2001, The frequency and context of alcohol and tobacco cues in daytime soap opera program: Fall 1986 and Fall 1991. Journal of public policy and marketing 12:2, p. 252-257. Fukai, S., Kamigaichi, Y., Yamasaki, N., Zhang, W., and Goi, M., 2002, Distribution, morphological variations and cpDNA PCR-RFLP analysis of Dendrathema yoshinagathum, Journal of Jap. Soc. Hort.Sci., 71, p. 114-122. Kotler, P, 2003, Marketing management, 8th edition by Pearson Education, Inc. Upper Saddle River, New Jersey Muafi, 2012, The Role of Employees’ Attitudinal Loyalty Towards Behavioural Loyalty, International Journal of Research in Management & Technology (IJRMT), Vol. 2, No. 3, June 2012, p. 348-351. 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International Business Management, 10: 24-31.  Muafi, 2017, Is there a relationship pattern between small medium enterprise strategies with performance in technology business incubator? International Journal of Public Sector Performance Management, Vol. 3 No. 1, p. 18-39.  Muafi., Roostika, R., Wijayani, A., and Poerwanto, M.E., 2016, Strategic Role of Women in Chrysanthemum-Based Engineering Design On Disaster Affected Areas, International Journal of Business and Society, Vol. 17 No. 3, p.  413-428.  O’Sears, D., Freedman, J.L., & Peplau, L.  A., (1985), Social Psychology, Fifth Edition, Englewood Cliffs, NJ: Prentice Hall, Inc. Sirohi, P.S and Behera, T.K. (2000), Genetic variability in chrysanthemum, Journal of Ornamental Horticulture (New Series), 3:1, p. 34-36. Terblanche, N.S., 2017, Customer interaction with controlled retail mix elements and their relationships with customer loyalty in diverse retail environments, Journal of Business and Retail Management Research (JBRMR), Vol. 11, Issue 2, January, p. 1-10.  Wijayani, A and Amiaji, E. (2014), Perbaikan teknik budidaya krisan pasca erupsi Merapi di Hargobinangun, Pakem, Sleman untuk peningkatan kualitas bunga. Jurnal Hasil Penelitian Kabupaten Sleman, 1:1, p. 25-40. Wijayani, A., Muafi, E. Wahyurini and R. Srilestari, (2015), Regeneration callus of chrysant after irradiated ray gamma for the resilience of plain medium, Jurnal Upnvy, 1:1, p. 61-67.  Yiyao, L., Bochu, W., Xuefeng, L., Chuanren, D., and Sakanishi, A. ,2002, Effects of sound field on the growth of chrysanthemum callus. 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314 https://jbrmr.com/details&cid=314 2017-10-05         This study explores factors affecting debt level among young adults in Malaysia.  Previous studies have linked material values, money management skills, and economic factors to credit card debt and student debt, but this study extends the previous research by investigating various forms of consumers’ debt in an emerging market where vulnerable youths are frequently bombarded with materialistic media messages that trigger their spending behaviour. In particular, variables such as pursuits of materialistic attitudes, money management attributes, and income level are examined in this study to see whether they are predictors of youth debt in Malaysia. A self-administered survey on 629 respondents centered around northern part of Malaysia was conducted based on convenience and judgmental sampling techniques.         The findings suggest that money management skills and income level significantly influence the debt level of Malaysian young adults. Interestingly, materialism variable is insignificant, implying that young Malaysians represented in this sample do not possess materialistic attitude that lead to indebtness. The findings provide insights to the policy maker and the government to inculcate awareness of basic money management skills to ensure that the younger generation does not fall into the state of excessive debt which could lead to financial insolvency. Ahmad, R 2016, ‘Credit card debt management: a profile study of young professionals’, Asia-Pacific Management Accounting Journal, vol. 8, no. 1. Alias, NZ, Rashid, MAA, & Chye, JF K 2010, ‘Consumer spending - solid as a rock?’, Economic Research. 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Chatterjee, S, Hadi, AS & Price, B 2000, Regression analysis by example, John Wiley and Sons, New York. Churchill, GAJ 1979, ‘A paradigm for developing better measures of marketing constructs’, Journal of Marketing Research, vol. 16, no. 1, pp. 64-73. Davies, E & Lea, SE 1995, ‘Student attitudes to student debt’, Journal of Economic Psychology, vol. 16, no. 4, pp. 663-679. Department of Statistics Malaysia 2015, Report of household income and basic amenities survey 2014. Malaysian Government. Available from: https://www.dosm.gov.my [28 April 2017]. Donnelly, G, Iyer, R & Howell, RT 2012, ‘The big five personality traits, material values, and financial well-being of self-described money managers. Journal of Economic Psychology, vol. 33, no. 6, pp. 1129-1142. Elliot, A. 2005, Not waving but drowning: over indebtness by misjudgment. Available from: http://www.infohub.moneyadvicetrust.org/content_files/files/not_waving_but_drowning_summary.pdf [2 July 2016]. 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315 https://jbrmr.com/details&cid=315 2017-10-05          Brand Equity is an important concept in marketing academia and practice. It has long been studied but still there are gaps to be filled. The research aims to explain marketers of how brand extension strategy and brand personality can enhance brand equity. Co-branding and brand personality are the emerging development in market which attract scholars to explore for future implications.         This research is conducted in the telecom sector of Pakistan. Based on the responses from 619 cellular users, the study explains the relationship between co-branding and brand personality with brand equity. The results are highly significant, co-branding and brand personality have strong relation with brand equity enhancement, and when they are observed together, their impact synergized to increase brand value. 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316 https://jbrmr.com/details&cid=316 2017-10-05         Optimal investment in working capital is vital to provide liquidity and enhance firm performance. This paper seeks to determine the quadratic relationship between working capital management (WCM) and firm performance. Also, this paper examines the effect of deviation from optimal WCM on firm performance. Therefore, the study uses a sample of 75 non-financial firms listed on the Nigerian Stock Exchange from 2007 to 2015. It adopts the cash conversion cycle component of working capital management to evaluate the quadratic assumption using panel regression. The empirical results from the sample of the study indicate that the relationship between working capital management and firm performance is quadratic. This study also found that an optimal level exits at which investments in working capital will yield the maximum return. This study concludes that deviation from the optimal level of investments in WCM (either above or below) affects the performance of firms. The study, therefore, recommends that firms should promote best practices for maintaining optimal working capital investment level to enhance their performance and sustain growth. Adebimpe, O.U & Ekubiat, J.U (2015). Working capital management and the performance of selected deposit money banks in Nigeria. British Journal of Economics, Management & Trade, 7(1) 23-31. Ademola, O. J. (2014). Working capital management and profitability of selected quoted food and beverages manufacturing firms in Nigeria. European Journal of Accounting and Auditing and Financial. Research, 2(3), 10-21. Afrifa, G. A., & Padachi, K. (2016). Working capital level influence on SME profitability. Journal of Small Business and Enterprise Development, 23(1), 44-63. Afza, T., & Nazir, M. S. (2007). Is it better to be aggressive or conservative in managing working capital? 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317 https://jbrmr.com/details&cid=317 2017-10-05         The increased expansion of E-commerce and internet along with the development of technology has changed business operations and functioning. Internet banking is considered an opportunity for banks to have differentiated services provided for their customers. The purpose of this paper is to investigate the factors that affect customers’ adoption of internet banking in Egypt in light of technology acceptance model (TAM). The study adopted a quantitative approach through distributing questionnaires in public and private banks’ customers operating in Egypt.          The results indicated that website characteristics, computer efficacy, and perceived risk had a direct impact on customers’ adoption of internet banking. These variables were considered an extension to TAM when studying internet banking adoption. It is suggested that financial banks give continuous attention to their websites and provide their customers with easy and useful access to internet banking services. Banks should be concerned with inhibitors of internet banking such as perceived risk in order to keep existing customers and attract new ones.         This paper is the first to investigate the factors that affect customers’ adoption of internet banking in Egypt after banks introduced many of their services over their websites. Abdel Kader, M. (2013). Investigating the factors that Influence Continue Receiving Mobile SMS advertisement an empirical study applied in Egypt, (Doctoral dissertation, University of Lincoln School of Business- UK). Adams, D. A., Nelson, R. R., and Todd, P. A. (1992). Perceived Usefulness, Perceived Ease of Use, and Usage of Information Technology: A Replication," MIS Quarterly, 16(2), 227- 247. Ajzen, I. (1991). The theory of planned behavior. 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318 https://jbrmr.com/details&cid=318 2017-10-05         The intricate nature of the African agricultural-food system and the related multi-sectoral value chains capability challenges means that efforts to transform the current landscape to achieve food security in developing countries cannot escape complexity. A burgeoning body of research that uses the innovation systems approach to drive agricultural development in developing countries is emerging. In this article, we argue that social agro-entrepreneurship has the potential to create the possibility space to make smallholder ventures sustainable.         This can be achieved via collective approach to transformation provided within agricultural innovation platforms. The development of agribusiness capabilities is considered from the complexity science perspective. We draw an analogy from the theoretical framework provided by the Leadership Capabilities Model of Hazy (2006) to explain how strategic institutional entrepreneurship can co-evolve towards fit within innovation platforms by harnessing capabilities simultaneously across sectors and at different levels through adaptive governance. Cross-sector partnerships are important to leverage the transformation of the smallholder sector towards stable ventures. Alliance for a Green Revolution in Africa. (2014) Climate change and small-holder agriculture in sub-Saharan Africa. Africa Agriculture Status Report. Nairobi, Kenya: Alliance for a Green Revolution in Africa. Babcock, L. (2015) Mobile Payments: How Digital Finance is Transforming Agriculture. Wageningen, Netherlands: Technical Centre for Agricultural and Rural Co-operation. Banson, K.E., Nguyen, N.C., Bosch, O.J.H., Nguyen, T.V. 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(2013) The case for distributed irrigation as a development priority in sub-Saharan Africa. Proceedings of the National Academy of Sciences 110(31): 12513-12517. Chauvin, N.D., Mulangu, F., Porto, G. (2012) Food production and consumption trends in sub-Saharan Africa: Prospects for the transformation of the agricultural sector. New York, USA: UNDP Regional Bureau for Africa. Dasgupta, S. & Roy, I. (2011) Good Agricultural Governance: A resource guide focused on smallholder crop production. RAP Publication 2011/18. Bangkok, Thailand: Food and Agriculture Organisation of the United Nations. Diao, X., Headey, D., Johnson, M. (2008) Towards a green revolution in Africa: what would it achieve, and what would it require? Agricultural Economics 39(1): 539-550. Dolmans, S.A.M., Reymen, I.M.M.J., van Burg, E., Romme, A.G.L. (2014) Dynamics of resource slack and constraints: Resource positions in action. Organization Studies 35(4): 511-549. Faure’s, J.M. & Santini, G. 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319 https://jbrmr.com/details&cid=319 2017-10-05         The purpose of the present work is carrying out analysis of possibilities to improve the professional competence of personnel by implementing the most effective model of staff development. The urgency of the work is stipulated by the undeniable fact that one of the most important issues in the personnel management system is the development of professional competencies. This is confirmed by the experience of leading companies in advanced countries, whose success is achieved primarily due to the creation of highly effective personnel management mechanisms, which are based on an integrated approach to the use and development of labor potential.         Research methodology is based on the case-studies method oriented to the study of several models of personnel development of the companies involved in the study to compare their efficiency. This article describes the main theoretical and methodological aspects of people strategy development (staff development strategies) considering peculiarities and specificity of the socio-economic development of Russia. The article summarizes the key problems of people strategy development, which contribute to raising the level of professional competence of staff in the Russian business entities. The following conclusions were drawn based on research matter of the present article:     -  based on the analysis and empirical comparison of Russian and foreign approaches (case studies of Lundbeck, Nordea Bank, Media Market, and LANIT companies) to the staff development, basic strategic models that can be used to enhance the level of professional competence of employees of the Russian business entities have been structured;     -  it has been revealed that the most advanced systems of staff development aimed at enhancing the professional competence of the staff do not always have complex structure, at that more advanced staff development systems are adaptive and proactive (i.e. are focused on the development of competencies that will be needed not only in the present but in the future);     -  main recommendations for improving approaches to staff development of Russian business entities have been proposed considering the best foreign practices (best practices of leading European companies), as well as considering features of socio-economic development of Russia in the current transition period.         The practical significance of the obtained results consists in the possibility of their use for the development of contemporary practice-oriented solutions related to the improvement of the personnel potential of Russian companies. 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320 https://jbrmr.com/details&cid=320 2017-10-05         This study assessed the influence of brand awareness, brand association and product quality on brand loyalty and repurchase intention among male consumers of cosmetic brands in South Africa. It is also imperative to note that, despite the theoretical contributions made by many scholars on repurchase intention of various brands, they seem to be a paucity of studies that have investigated the influence of brand awareness, brand association and product quality on brand loyalty and repurchase intention. The study utilized a quantitative research design using a structured questionnaire. In addition, they study made use of a sample of male consumers in Gauteng province of South Africa. Four hypotheses were posited and to empirically test these hypotheses, a sample data set of 150 was used. 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Journal of Applied Social Psychology, 37(11), pp. 2726-2750. Sun, H., Kim, S., &Heo., E.J. (2016). What Attracts Chinese Customers to Repurchase Korean cosmetcis? Advanced Science and Technology Letters, 126 (Business2016), pp. 55-60.  Tsai, C.Y. 2010. Applying the theory of planned behavior to explore the independent travellers’ behavior, African Journal of Business Management, 4(2), pp. 221-234. Upamannyu, N. K., Gulati, C., Chack, A., & Kaur, G. The effect of customer trust on customer loyalty and repurchase intention: the moderating influence of perceived csr. International Journal of Research in IT, Management and Engineering, 4(5), pp. 1-31. Yousaf, U., Zulfiqar, R., Altaf, M., & Aslam, M. 2012.Studying brand loyalty in the cosmetics industry. Log-Forum, 8(4), pp. 327-337. Xu, F., Li, Y., & Zhou, J. 2015. Brand Awareness for Entrepreneurial Hotel Chains: Perceived Quality and Brand Loyalty. Anthropologist, 19(3), pp. 763-771. Zboja, J. J., & Voorhees, C. M. 2006.The impact of brand trust and satisfaction on retailer repurchase intentions. Journal of Services Marketing, 20(6), pp. 381-390. https://jbrmr.com/cdn/article_file/content_49596_17-10-04-22-07-44.pdf Richard Chinomona Eugine Tafadzwa Maziriri Brand awareness brand association product quality repurchase intention cosmetics brands male consumers. 587065 216 30

321 https://jbrmr.com/details&cid=321 2017-10-05         Hostess Brands, Inc. served as the largest manufacturer and distributor of baked goods products in the United States for decades.  Throughout numerous mergers and acquisitions, the company’s growth resulted in a series of problems leading to bankruptcy.  The three key problems included high legacy costs, shrinking profits, and significant, long-term debt.  This research is a case study utilizing Gilbert’s Behavioral Engineering Model to evaluate the issues that led to the bankruptcy of Hostess Brands, Inc. Appelbaum, E. (2015). High-performance work practices and sustainable economic growth. EPRN. Bamber, G. J., Gittell, J. H., Kochan, T. A., & Von Nordenflycht, A. (2013). Up in the air: How airlines can improve performance by engaging their employees. Cornell University Press. Belman, D. (1992). Unions, the quality of labor relations, and firm performance. Unions and economic competitiveness, 41-107. Brown, A. T. (2014). Points of contention: Oddities, delicacies, & monstrosities. Berger, C. J., Olson, C. A., & Boudreau, J. W. (1983). Effects of unions on job satisfaction: The role of work-related values and perceived rewards. Organizational Behavior      and Human Performance, 32(3), 289-324. Reese, R. (2012, November 21). Retrieved April 27, 2016, from      https://www.forbes.com/sites/quora/2012/11/21/did-hostess-go-bankrupt-in-2012-because-people-no-longer-find-twinkies-appealing/#483d2131675d Feintzeig, R., Spector, M., & Jargon, J. (2012, November 16). Twinkie maker Hostess to close. Retrieved April 28, 2016, from http://www.wsj.com/articles/SB10001424127887324556304578122632560842670 Ganier, K. K., Conrad III, F. L., & Patrick, W. G. (2013). Hostess Brands, Inc. Bankruptcy. Gilbert, T. F. (1978). Human competence—engineering worthy performance. NSPI journal, 17(9), 19 27. Gittell, J. H., Von Nordenflycht, A., & Kochan, T. A. (2004). Mutual gains or zero sums? Labor relations and firm performance in the airline industry. Industrial & Labor      Relations Review, 57(2), 163-180. Herndon, H. K. Hostess Brands, Inc. and labor relations missteps. Hostess Brands Company Profile & SWOT Report. (2012, June 8). Retrieved April 27, 2016, from  http://www.sbwire.com/press-releases/hostess-brands-company-profile-swot-report-147487.htm  Hostess Disclosure Statement. (n.d.). Retrieved April 27, 2016, from      https://www.scribd.com/doc/113318975/Hostess-Disclosure-Statement Hostess First Day Declaration. (n.d.). Retrieved April 27, 2016, from      https://www.scribd.com/doc/113314243/Hostess-First-Day-Declaration Hostess Snack Cakes. (n.d.). Retrieved April 27, 2016, from      http://hostesscakes.com/about/ Huselid, M. A. (1995). The impact of human resource management practices on      turnover, productivity, and corporate financial performance. Academy of management journal, 38(3), 635-672. Interstate Bakeries Corporation History. (n.d.). Retrieved April 28, 2016, from  http://www.fundinguniverse.com/company-histories/interstate-bakeries-corporation-history  Isidore, C., & O'Toole, J. (2012, November 16). Hostess Brands closing for good due to      bakers strike. Retrieved April 27, 2016, from  http://money.cnn.com/2012/11/16/news/companies/hostess-closing/index.html Kaplan, D. A. (2012). Hostess is bankrupt… again. Fortune, July 26. Malik, M. S., Basit, A. B., & Qazi, A. K. (2011). Unions and management: A case study of Pakistan Telecommunication Corporation. Pakistan Journal of Social Sciences (PJSS), 31(1), 185-199. Sherk, J. (2009). What unions do: How labor unions affect jobs and the economy. The Heritage Foundation. Skinner, B. F. (1974). About behaviorism. New York, Knopf: [distributed by Random House]. Spector, M. & Jargon, J. (2012, January 10). Twinkies maker preparing for chapter 11 filing. Retrieved April 27, 2016, from      http://www.wsj.com/articles/SB10001424052970204124204577151211961572458 Statement by AFL-CIO President Richard Trumka on Hostess Brands Inc. (2012,  November 16). Retrieved April 27, 2016, from http://www.aflcio.org/Press-Room/Press-Releases/Statement-by-AFL-CIO-President-Richard-Trumka-on-Hostess-Brands-Inc Timeline: The history of Hostess Brands. (2012, January 11). Retrieved April 27, 2016,  fromhttp://old.seattletimes.com/html/businesstechnology/2017210885_apushostessbrandsbankruptcyfilingtimeline.html https://jbrmr.com/cdn/article_file/content_58549_17-10-04-22-09-59.pdf Kimberly J. Flanders Case study human performance technology instructional design business process improvement 559281 57 0

322 https://jbrmr.com/details&cid=322 2017-10-05         The aim of the paper is to empirically examine how perceived safety and procedural justice effect satisfaction service recovery of domestic airline passengers in Nigeria. The study uses survey method, quantitative in nature. Using PLS SEM the conceptual model was tested with a sample of 444 passengers obtained through cluster sample. From the result, both perceptions of safety and procedural justice are important to domestic airline passenger satisfaction when evaluating the airline's recovery effort in Nigeria. Empirical evidence showed that satisfaction service recovery is directly influenced by perceived safety and procedural justice.          The main limitation is that the study uses cross-sectional sample of airline passengers. It also relied on information from prospective domestic airline passengers, while neglecting other type of passengers. The research shows that passengers’ perception of safety, determine their satisfaction with service recovery. It shows that in situations of failure similar to the present, safety perception, procedural justice should be given preference during service recovery.          The study fortifies the justice theory in service recovery of domestic airline context by including perception of safety. However, through empirical testing the perception of safety, procedural justice variables determine satisfaction with recovery. It suggests that airline industry faced with service failure need to consider the passengers’ perception of safety and procedural justice during recovery. Bamford, D. & Xystouri, T., 2005. A case study of service failure and recovery within an international airline. Managing Service Quality, 15(3), pp.306–322. Bitner, M., Booms, B. & Tetreault, M., 1990. The service encounter: diagnosing favorable and unfavorable incidents. The Journal of Marketing. Blodgett, J.G., Hill, D.J. & Tax, S.S., 1997. The effects of distributive, procedural, and interactional justice on post complaint behavior. Journal of Retailing, 73(2), pp.185–210. Chase, R.B. & Stewart, D.M., 1994. Make Your Service Fail-Safe. Sloan Management Review, 35(3), pp.35–44. Available at: http://sloanreview.mit.edu/article/make-your-service-failsafe/. Chebat, J.C. & Slusarczyk, W., 2005. How emotions mediate the effects of perceived justice on loyalty in service recovery situations: An empirical study. Journal of Business Research, 58(5), pp.664–673. Davidow, M., 2003. Organizational Responses to Customer Complaints: What Works and What Doesn’t. Journal of Service Research, 5(3), pp.225–250. Dewitt, T., Brady, M.K. & Brady, M.K., 2003. Journal of Service Research. Dong, B., Evans, K.R. & Zou, S., 2008. The effects of customer participation in co-created service recovery. Journal of the Academy of Marketing Science, 36(1), pp.123–137. Dowling, G.R. & Staelin, R., 1994. A Model of Perceived Risk and Intended Risk-Handling Activity. Journal of Consumer Research, 21(1), p.119. Greenberg, 1990. Looking fair vs. being fair: Managing impressions of organizational justice. Research In Organizational Behavior, 12, pp.111–157. Available at:  http://www.mendeley.com/research/managing-impressions-keeping-garden/. Gursoy, D., Chen, M.H. & Kim, H.J., 2005. The US airlines relative positioning based on attributes of service quality. Tourism Management, 26(1), pp.57–67. Gustafsson, A., 2009. Customer satisfaction with service recovery. Journal of Business Research, 62(11), pp.1220–1222. Hart, C.W., Heskett, J.L. & Sasser, W.E., 1990. The profitable art of service recovery. Harvard business review, 68(4), pp.148–156. Hock, C., Ringle, C.M. & Sarstedt, M., 2010. Management of multi-purpose stadiums: importance and performance measurement of service interfaces. International Journal of Services Technology and Management, 14(2/3), p.188. Hoffman, K.D., Kelley, S.W. & Chung, B.C., 2003. A CIT investigation of servicescape failures and associated recovery strategies. Journal of Services Marketing, 17(4), pp.322–340. Hosany, S. & Gilbert, D., 2009. Dimensions of Tourists ’ Emotional Experiences towards Hedonic Holiday Destinations Copyright © S . Hosany and D . Gilbert ISBN : 978-1-905846-35-1, Keaveney, S.M., 1995. Customer Switching Behavior in Service Industries : Journal of Marketing, 59(April), pp.71–82. Maxham, J.G. & Netemeyer, R.G., 2003. Firms Reap What They Sow: The Effects of Shared Values and Perceived Organizational Justice on Customers’ Evaluations of Complaint Handling. Journal of Marketing, 67(1), pp.46–62. Maxham, J.G. & Netemeyer, R.G., 2002. Modeling customer perceptions of complaint handling over time: The effects of perceived justice on satisfaction and intent. Journal of Retailing, 78(4), pp.239–252. Mccoll-kennedy, J.R. et al., 2003. Application of Fairness Theory to Service Failures and Service Recovery. McCollough, M. a., Berry, L.L. & Yadav, M.S., 2000. An Empirical Investigation of Customer Satisfaction after Service Failure and Recovery. Journal of Service Research, 3(2), pp.121–137. Miller, J., Craighead, C. & Karwan, K., 2000. Service recovery: a framework and empirical investigation. Journal of operations Management, 18(4), pp.387–400. Available at: http://linkinghub.elsevier.com/retrieve/pii/S0272696300000322\nhttp://www.sciencedirect.com/science/article/pii/S0272696300000322. Nikbin, D. et al., 2014. Effects of Stability and Controllability Attribution on Service Recovery Evaluation in the Context of the Airline Industry. Journal of Travel & Tourism Marketing, 31(7), pp.817–834. Ok, C., Back, K.J. & Shanklin, C.W., 2005. Modeling Roles of Service Recovery Strategy: A Relationship-Focused View. Journal of Hospitality & Tourism Research, 29(4), pp.484–507. Rhoades, D.L. & Waguespack, B., 1999. Better safe than service? The relationship between service and safety quality in the US airline industry. Managing Service Quality, 9(6), pp.396–401. Richins, M.L., 1997. Measuring Emotions in the Consumption Experience. Journal of Consumer Research, 24(2), pp.127–146. Ringle, C.M., Sarstedt, M. & Zimmermann, L., 2011. Customer Satisfaction with Commercial Airlines: The Role of Perceived Safety and Purpose of Travel. The Journal of Marketing Theory and Practice, 19(4), pp.459–472. Shostack, G.L., 1984. Designing services that deliver. Harvard business review, 62(1), pp.133–139. Available at: http://demos.aptaracorp.com/Showcase/Courses/eLearning/Soft_Skills/HBSP_Service_Success/module03/reading/pdfs/des_article.pdf. Sweeney, J.C., Soutar, G.N. & Johnson, L.W., 1999. The role of perceived risk in the quality-value relationship: A study in a retail environment. Journal of Retailing, 75(1), pp.77–105. Available at: http://www.sciencedirect.com/science/article/pii/S0022435999800050. 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323 https://jbrmr.com/details&cid=323 2017-10-05         The purpose of this study was to investigate relationships between corporate social responsibility disclosure and firm performance in publicly-listed firms in Thailand using a stakeholder theory, proposed by R. Edward Freeman (1984). The theory identifies stakeholders in six groups: shareholders, customers, employees, suppliers, the local community and the natural environment. Data were collected based on the content analysis from annual reports published by the 394 companies in the Stock Exchange of Thailand 2014. Multiple regression analysis was used to identify the relationship between CSR and firm performance. The study found that all six group dimensions of CSR disclosure are positively related to return on assets (ROA), particularly disclosure in dimensions such as investors and customers. This study furthers understanding of CSR disclosure and its consequences. Carroll, A. B., & Shambana, K. M. (2010). The business case for corporate social responsibility: A reveiw of concepts, research and practice. International Journal of Management Reviews, 85-105. Chapple, W., & Moon, J. (2005). Corporate social responsibility (CSR) in Asia: A seven country study of CSR web site reporting. Business and Society, 44(4), 415-441. Crown, W. H. (1998). Statistical models for the social and behavioral sciences. New York: Greenwood. Fabrigar, L. R., & Wegener, D. T. (2012). Exploratory factor analysis. Oxford: Oxford University Press. Fooks, G., Gilmore, A., Collin, J., Holden, C., & Lee, K. (2013). The limits of corporate social responsibility: Techniques of neutralization, stakeholder management, and political CSR. Journal of Business Ethics, 112, 283-299. Freeman, R. E. (1984). Strategic management: A stakeholder approach. Boston, MA: Pitman. Golicic, S. L., & Smith, C. D. (2013). A meta-analysis of environmentally sustainable supply chain management practices and firm performance. Journal of of Supply Chain Management, 49(2), 78-95. Harrison, J. S., & Wicks, A. C. (2010). Stakeholder theory: The state of the art. Cambridge, UK: Cambridge University Press. Hull, C. E., & Rothenberg, S. (2008). Firm performance: The interactions of corporate social performance with innovation and industry differentiation. Strategic Management Journal, 29, 781-789. Inoue, Y., & Lee, S. (2011). Effects of different dimensions of corporate social responsibility on corporate financial performance in tourism-related industries . Tourism Management, 32(4), 790-804. Janney, J. J., & Gove, S. (2011). Reputation and corporate social responsibility aberrations, trends and hypocrisy: Reactions to firm choices in the stock option dating scandal. Journal of Management Studies, 48(7), 1562-1585. Jayachandran, S., Kalaignanam, K., & Eilert, M. (2013). Product and environmental social performance: Varying effect on firm performance . Strategic Management Journal, 34(10), 1255-1264. Kapoor, S., & Sandhu, H. S. (2010). Does it pay to be socially responsible? An empirical examination of impact of corporate social responsibility on financial performance. Global Business Review, 11(2), 185-208. Kitzmueller, M., & Shimshack, J. (2012). Economic perspectives on corporate social responsibility. Journal of Economic Literature, 50(1), 51-84. Kotler, P., & Lee, N. (2011). Corporate social responsibility: Doing the most good for your company and your cause. Hoboken, NJ: John Wiley and Sons. Lee, S., Seo, K., & Sharma, A. (2013). Corporate social responsibility and firm performance in the airline industry: The moderating role of oil prices . Tourism Management, 38, 20-30. Lin, C., Yang, H., & Liou, D. (2009). The impact of corporate social responsibility on financial performance: Evidence from business in Taiwan. Technology in Society, 31, 56-63. Mahon, J., & Wartick, S. L. (2012). Corporate social performance profiling: using multiple stakeholder perceptions to assess a corporate reputation. Journal of Public affairs, 12(1), 12-28. Mishra, S., & Suar, D. (2010). Does corporate social responsibility influence firm performance of Indian companies? Journal of Business Ethics, 95, 571-601. Nelling, E., & Webb, E. (2009). Corporate social responsibility and financial performance: The "virtuous circle" revisited. Review of Quantitative Financial Accounting, 32, 197-209. Poolthong, Y., & Mandhachitara, R. (2009). Customer expectations of CSR, perceived service quality and brand effect in Thai retail banking. International Journal of Bank Marketing, 27(6), 408-427. Qu, R. (2009). The impact of market orientation and corporate social responsibility on firm performance: Evidence from China . Asia Pacific Journal of Marketing and Logistics, 21(4), 570-582. Ratanajongkol, S., Davey, H., & Low, M. (2006). Corporate social reporting in Thailand: The news is all good and increasing. Qualitative Research in Accounting and Management, 3(1), 67-83. Robinett, D. (2013, May 14). Corporate governance reforms pay dividends in Thailand. Retrieved from World Bank: http://blogs.worldbank.org/psd/corporate-governance-reforms-pay-dividends-thailand Servaes, H., & Tamayo, A. (2013). The impact of corporate social responsibility on firm value: The role of customer awareness. Management Science, 59(5), 1045-1061. SETSMART. (2013). SET Marekt Analysis and Reporting Tool. Retrieved from  http://www.setsmart.com/ Tang, Z., Hull, C., & Rothenberg, S. (2011). How corporate social responsibility is pursued affects firm financial performance. Academy of management Proceedings, Meeting abstract supplement, 1-6. Walls, J. L., Berrone, P., & Phan, P. H. (2012). Corporate governance and environmental performance: Is there really a link? Strategic Management Journal, 33(8), 885-913. Zikmund, W. G., Babin, J. C., & Carr, M. G. (2012). Business research methods (9th ed.). Mason, OH: Cengage Learning. https://jbrmr.com/cdn/article_file/content_40330_17-10-04-22-15-37.pdf Chutimant Boonnual Wanchai Prasertsri Panarat Panmanee Corporate social responsibility corporate governance Thailand public firms 577866 67 1

324 https://jbrmr.com/details&cid=324 2017-10-05         The Online retailing as a worldwide medium which is rapidly acquiring emphasis as the most advanced purchasing concept.  Online purchasing for various consumers is being recognized as an innovative shopping mode compared to other modes of shopping. Understanding the influence of various service quality attributes on customer e-Satisfaction is very important for online vendors to bring-in suitable service strategies.  If the vendors doing business in the online environment can analyze the factors influencing customer e-Satisfaction in online retailing and the relationship between these factors, then they can formulate influential strategies to retain existing customers for a longer period. This study is conducted to identify the association between the influential attributes and customer e-Satisfaction in the online retailing environment.  The association between the service quality outcome and the perceived value attributes is analyzed in order to understand their influence on customer e-Satisfaction. The outcome of this study suggests that efficient implementation of web atmosphere by giving importance to both hedonic and utilitarian value can influence customer e-Satisfaction very proficiently in online retailing context. Babin, B. R., William, D. R. & Mitch, G., 1994. Work and/or fun: Measuring hedonic and utilitarian shopping value. Journal of consumer research, 20(4), pp. 644-656. Casalo, L., Flavian, C. & Guinalıu, M., 2008. The role of perceived usability, reputation, satisfaction and consumer familiarity on the website loyalty formation process. Computers in Human Behavior, Volume 24, p. 325–345. Chang, H. H. & Wang, H.-W., 2008. The Relationships among e-Service Quality, Value, Satisfaction and Loyalty in Online Shopping. European Advances in Consumer Research, Volume 8, pp. 10-14. Childers, T. L., Carr, C. L., Peck, J. & Carsond, S., 2001. Hedonic and utilitarian motivations for online retail shopping behavior. Journal of Retailing, Volume 77, p. 511–535. Chiu, C.-M., Wang, E. T. G., Fang, Y.-H. & Huang, H.-Y., 2014. Understanding customers’ repeat purchase intentions in B2C e-commerce: the roles of utilitarian value, hedonic value and perceived risk. Information Systems Journal, 24(1), p. 85–114. Cristobal, E., Flavian, C. & Guinalıu, M., 2007. Perceived e-service quality (PeSQ) Measurement validation and effects on consumer satisfaction and website loyalty. Managing Service Quality, 17(3), pp. 317-340. Fei, Y. M. & Liat, B. C., 2015. Factors Affecting Consumer’s Continuance Online Purchase Intention in Malaysia. Global Journal of Business and Social Science Review, 1(1), pp. 309-321. Fiore , A. M., Jin, H.-J. & Kim, J., 2005. For Fun and Profit: Hedonic Value from Image Interactivity and Responses Toward an Online Store. Psychology & Marketing, 22(8), p. 669–694. Hernandez, B., Jimenez, J. & Martın, M. J., 2009. Adoption vs acceptance of e-commerce: two different decisions. European Journal of Marketing, 43(9/10), pp. 1232-1245. Hwang, D., Preiser-Houy, L. & Shang, R. A., 2012. A comprehensive framework for online store functionalities. Issues in Information Systems, 13(2), pp. 336-345. Jang, S.-H. & Shin, J.-I., 2016. The Influence of Contextual Offer, Utilitarian, and Hedonic Value on Purchase Intention in Mobile Location-Based Services. International Journal of Business Policy and Strategy Management, Volume 3, pp. 7-12. Kim, C. et al., 2012. Factors influencing Internet shopping value and customer repurchase intention. Electronic Commerce Research and Applications, Volume 11, p. 374–387. Lee, G.-G. & Lin, H.-F., 2005. Customer perceptions of e-service quality in online shopping. International Journal of Retail & Distribution Management, 33(2), pp. 161-176. Lien, C.-H., Wen, M.-J. & Wu, C.-C., 2011. Investigating the Relationships among E-Service Quality, Perceived Value, Satisfaction, and Behavioral Intentions in Taiwanese Online Shopping. Asia Pacific Management Review, 16(3), pp. 211-223. Li, H., Aham-Anyanwu, N., Tevrizci, C. & Luo, X., 2015. The interplay between value and service quality experience: e-loyalty development process through the eTailQ scale and value perception. Electronic Commerce Research, 15(4), pp. 585-615. Limbu, Y. B., Wolf, M. & Lunsford, D. L., 2011. Consumers’ perceptions of online ethics and its effects on satisfaction and loyalty. Journal of Research in Interactive Marketing, 5(1), pp. 71-89. Lim, N., 2003. Consumers’ perceived risk: sources versus consequences. Electronic Commerce Research and Applications, 2(3), pp. 216-228. Monsuwe, Y. T. P., Dellaert, B. G. & Ruyter, K. d., 2004. What drives consumers to shop online? A literature review. International Journal of Service, 15(1), pp. 102-121. Moon, Y. J., 2016. Consumer’s Shopping Values for e-Satisfaction and e-Loyalty: Moderating Effect of Personality. International Journal of u- and e- Service, Science and Technology, 9(2), pp. 331-342. Mwencha, P. M., Muathe, S. M. & Thuo, J. K., 2014. Effects of Perceived Attributes, Perceived Risk and Perceived Value on Usage of Online Retailing Services. Journal of Management Research, 6(2), pp. 140-161. Ngamkroeckjoti, C. & Zhao, X., 2014. Determinant factors of e-loyalty: A case study of the advertising shown on Facebook page of Durex, Thailand. Issues in Business Management and Economics, 2(8), pp. 134-141. Okada, E. M., 2005. Justification Effects on Consumer Choice of Hedonic and Utilitarian Goods. Journal of Marketing Research, Volume XLII, p. 43–53. Overby, J. W. & Lee, E.-J., 2006. The effects of utilitarian and hedonic online shopping value. Journal of Business Research, Volume 59, p. 1160–1166. Ravald, A. & Grönroos, C., 1996. The value concept and relationship marketing. European Journal of Marketing, 30(2), pp. 19-30. Sangkoy, N. V. & Tielung, M. V. J., 2015. The effect of utilitarian value and hedonic value on teenagers customer loyalty at manado town square. Journal of Economic Research, Management, Business and Accounting, 3(3), pp. 709-718. Scarpi, D., 2012. Work and Fun on the Internet: The Effects of Utilitarianism and Hedonism Online. Journal of Interactive Marketing, Volume 26, p. 53–67. Topaloglu, C., 2012. Consumer motivation and concern factors for online shopping in Turkey. Asian Academy of Management Journal, 17(2), p. 1–19. Valvi, A. C. & West, D. C., 2013. E-Loyalty is not all about Trust, Price also matters: Extending expectation-confirmation theory in bookselling websites. Journal of Electronic Commerce Research, 14(1), pp. 99-123. Vinerean, S., Opreana, A., Cetina, I. & Dumitrescu, L., 2015. Relationships among Hedonic and Utilitarian Factors and Exogenous and Endogenous Influences of Consumer Behavior in Tourism. Expert Journal of Marketing, 3(1), pp. 17-28 . Voss, K. E., Spangenberg, E. R. & Grohmann, B., 2003. Measuring the Hedonic and Utilitarian Dimensions of Consumer Attitude. Journal of Marketing Research, Volume XL, p. 310–320. Yang, Z. & Peterson, R. T., 2004. Customer Perceived Value, Satisfaction, and Loyalty: The Role of Switching Costs. Psychology & Marketing, 21(10), p. 799–822 . Zheng, L., Favier, M., Huang, P. & Coat, F., 2012. Chinese consumer perceived risk and relievers in e-shopping for clothing. Journal of Electronic Commerce Research, 13(3), pp. 255-274. https://jbrmr.com/cdn/article_file/content_56704_17-10-04-22-18-07.pdf DVR.Subrahmanya Sastry.T B. Madhusudhana Rao Customer e-Satisfaction Online Retailing Online Customer Online Retailer Utilitarian Value Hedonic Value. 573307 81 0

325 https://jbrmr.com/details&cid=325 2017-10-05         This study investigates the factors that significantly affect the acceptance e-commerce in Jordan. These factors were Culture factor and Unified Theory of Acceptance and Use of Technology (UTAUT) Characteristics. This study adopted the deductive approach to reach its objectives. It presents a theoretical framework for the construction of hypotheses. The hypotheses were tested to obtain the findings that may be generalized afterwards. 154 students from different universities in Jordan participated in this study. After reviewing several related studies, the Likert five- point scale questionnaire was constructed for gathering the required data, which were then analyzed using the SPSS software. Chaffey, D. 2007. E-business and e-commerce management: strategy, implementation and practice. http://www.amazon.co.uk/E-Business-E-CommerceManagement-Strategy-Implementation/dp/0273719602, [17-7-2015]. Kalakota, R.  and  Whinston, A. B. 1997. Readings in electronic commerce. Ed. Addison-Wesley Longman Publishing Co., Inc Johnson, R., Clayton, M., Xia, G., Woo, J. H.  and  Song, Y. 2002. The strategic implications of e‐commerce for the design and construction industry. Engineering Construction and Architectural Management 9(3): 241-248. Nielsen Global Report, Global consumer confidence, Concerns and Spending, October 2010 Abbad, M., Abbad, R.  and  Saleh, M. 2011. Limitations of e-commerce in developing countries: Jordan case. Education, Business and Society: Contemporary Middle Eastern Issues 4(4): 280-291. Hasan, L., Morris, A., &  Probets, S. (2013). E-commerce websites for developing countries-A usability evaluation framework. Online Information Review, 37(2), 231-251 Yaseen, H., Dingley, K., & Adams, C. (2015, June). The government’s role in raising awareness towards e-commerce adoption: the case of Jordan. In Proceedings of the 15th European Conference on eGovernment 2015: ECEG 2015 (p. 316). Academic Conferences Limited. Al-Soud, A. R., & Nakata, K. (2010, December). Evaluating e-government websites in Jordan: Accessibility, usability, transparency and responsiveness. In Progress in Informatics and Computing (PIC), 2010 IEEE International Conference on (Vol. 2, pp. 761-765). IEEE. Pons, A., Aljifri, H.  and  Fourati, K. 2003. E-commerce and Arab intra-trade. Information Technology & People 16(1): 34-48. Fang, Y., Qureshi, I., Sun, H., McCole, P., Ramsey, E., & Lim, K. H. (2014). Trust, satisfaction, and online repurchase intention: the moderating role of perceived effectiveness of e-commerce institutional mechanisms. MIS Quarterly, 38(2), 407-427. Hasan, L., Morris, A., & Probets, S. (2013). E-commerce websites for developing Countries-A usability evaluation framework. Online Information Review, 37(2), 231-251. Venkatesh, V., Morris, M. G., Davis, G. B. and Davis, F. D. 2003. User acceptance of information technology: Toward a unified view. MIS quarterly 425-478. Chang, L.-C. and Chuang, H. 2005. The study of subculture and consumer behavior: An example of Taiwanese University students’ consumption culture. Journal of American Academy of Business 7(2): 264. Triandis, H. C. 1995. Individualism & collectivism. Ed. West view press. Hostede, G. 1991. Cultures and organizations: software of the mind. New York: McGraw Hill 1997(23-47. Rokeach, M. 1973. The nature of human values. Ed. Free press New York. Mead, R. 1996. International Management: Cross Cultural Dimensions. Long Range Planning 3(29): 424-425. https://jbrmr.com/cdn/article_file/content_80576_17-10-04-22-20-41.pdf Mohammad Mahmoud Alzubi Mohammed Abdullah Alkhawlani Yousef Abu Baker El-Ebiary E-Commerce Culture Unified Theory of Acceptance and Use of Technology (UTAUT) 578034 45 9

326 https://jbrmr.com/details&cid=326 2017-10-05         This study aims to examine whether an improvement effect appears in communication competence of university students when applying the project-based learning to “Systems Analysis & Design” subject. The study conducted the analysis on the lowest communication competence of job-seeking students among various areas of basic occupation skills while thought to be the most important in the industry.         The study conducted the analysis on the lowest communication competence of job-seeking students among various areas of basic occupation skills while thought to be the most important in the industry.         From the study results, the project-based learning was shown to be generally effective in improving the communication competence of the university students. Among the sub-factors of communication competence, especially, the ability of listening, open communication, proactive communication, and understanding others’ perspectives revealed significant results. Through this study, it was identified that the project-based learning is a useful teaching-learning method in improving the basic vocational skills of university students; however, there is a need for new studies to improve some abilities belonging to the sub-areas of communication. Blumenfeld, P. C., Soloway, E., Marx, R. W., Krajcik, J. S., Guzdial, M., & Palincsar, A., 1991. Motivating project-based learning: Sustaining the doing, supporting the doing, supporting the learning. Educational Psychologist, 26(3/4), 369-398. Diehl, W., Grobe, T., Lopez, H., & Cabral, C., 1999. Project-based learning: A strategy for teaching and learning. Boston, MA: Center for Youth Development and Education, Corporation for Business, Work, and Learning. Kim, Hee-yeong and Lee, Ju-heon, 2014. “Impacts of online social networking on the performance of members in the information system implementation projects”, Information Systems Review, Vol. 16, No. 1, pp. 17-35. Krajcik, Joseph S., Charlene Czerniak, and Carl Berger, 1999. Teaching children science: A project-based approach. McGraw-Hill College. Laffey, J., Tupper, T., Musser, D., & Wedman, J., 1998. A computer-mediated support system for project-based learning. Educational Technology Research and Development, 46(1), 73-86. Lee, Seok-jae, 2003. “R&D on lifetime skill measurement tools "Seoul: Korea Educational Development Institute. Lee, Seung-hee, 2013. “PBL application case studies regarding improvement in the basic vocational skills of college students”, Vocational Education Studies, 32(4), pp.79-92. McKay, M., Davis, M., & Fanning, P., 1995. Messages: The communication skills book. CA: New Harbinger Publications, Inc. Park, D., 2006. Effects of Problem Based Learning (PBL) on the improvement of basic vocational skills of vocational high school students, Agricultural Education and Human Resource Development. Rhyu, Hyeong-tae, 2015. “PBL application cases for development of “My Story Portfolio”” Journal of Secretarial Science 24.2.  Rubin, R. B., 1982. Assessing speaking and listening competence at the College level: The communication competency assessment instrument. Communication Education, 31(January), 19-32. Savery, John R., 2015. "Overview of problem-based learning: Definitions and distinctions." Essential Readings in Problem-Based Learning: Exploring and Extending the Legacy of Howard S. Barrows: 5-15. Spitzberg, B. H. & Cupach, W. R., 1989. Handbook of interpersonal competence research. NY: Springer-Verlag. Trenholm S., & Jensen, A., 2000. Interpersonal communication. NY: Wadsworth Publishing Company. Trilling, Bernie, and Charles Fadel, 2009. 21st century skills: Learning for life in our times. John Wiley & Sons. Yang, Yeong-geun and Jeong, Weon-hee, 2015. “A Study on the Reorganization of the Liberal Arts Curriculum, based on the NCS Professional Basic Ability and the Industry Demand for Liberal Arts Education - Focusing on the Case of D University” Liberal Education, Volume 9, No. 2, 35p ~ 65p. https://jbrmr.com/cdn/article_file/content_84449_17-10-04-22-23-19.pdf Hee Yeong Kim June-Suh Cho Project-based Learning Communication Competence Women’s University Students Nonequialent Control Group Pretest-Postest Design 591329 62 1

327 https://jbrmr.com/details&cid=327 2017-10-05         This paper deals with the problems of industrial products quality in Russia, its control and maintenance. Our analysis of the identified issues is industry-specific: we study how products quality is assured in machine-tool and radio electronics equipment manufacture; some specific features of these processes in defence industry are identified and described. We define the areas where quality management systems can be improved and further developed at machine-tool manufacture plants. We also suggest certain concrete recommendations for developing highly competitive companies that produce radio electronic devices. We propose a system of quality maintenance for defense enterprises. Afefy I.H., El-kamash A.M., El-Sayar N.M., 2015. Implementation of systems Engineering lifecycle-tools-model framework on large Industrial scale, Jordan Journal of Mechanical and Industrial Engineering 9 (4), 303-317 Baurina S.B., 2016. Modern machine-tool construction: questions and problems of quality assurance. Scientific researches and developments. The economy of the firm, 2, 26. Bobalo Y., Nedostup L., Kiselychnyk M., Melen M., 2016. Problems of adequate modelling of the radio electronic device parameter distributions, Proceedings of 2016 17th International Conference Computational Problems of Electrical Engineering, CPEE 7738753 GOST RV 0015-002-2012, 2012. System for the development and production of military equipment. Quality management systems. General requirements [Electronic. resource]. - Access mode: http://docs.cntd.ru/document/gost-rv-0015-002-2012. - Ver. From the screen. Guerra L., Sousa S.D., Nunes E.P., 2016. Statistical process control in the final inspection process: An industrial case study, IEEE International Conference on Industrial Engineering and Engineering Management. Kubela T., Pochyly A., Singule, V., 2016. Evaluation of industrial robots for accuracy in relation to accuracy in machining processes. Proceedings 2016 IEEE International Power Electronics and Motion Control Conference, PEMC 7752083, pp. 720-725 Ministry of Industry and Trade of Russia, 2016. Report on the goals and objectives of the Ministry of Industry and Trade of Russia for 2016 and the main results of activities for 2015 [Electron. resource]. - Access mode:  http://minpromtorg.gov.ru/common/upload/files/docs/Doklad_MPT_072016.pdf . Nazarova E.V. Sycheva EI, Egorova NE, et al., 2016. Theoretical and methodological aspects of the organization's innovation activity: monography, O.E. Ryazan ed. - Moscow: IIU MGOU. State program, 2012. Development of the electronic and radio electronic industry for 2013-2025, [Electron. resource]. Access mode: http://government.ru/programs/249/events/  State program, 2014. Development of industry and increase of its competitiveness for the period up to 2020, [Electron. resource]. - Access mode:  http://innovation.gov.ru/sites/default/files/documents/2014/11065/2561.pdf Vershinina A. A., Liudmila V. Goryainova, Zhdanova O. A., Maksimova T. P., 2016. State of the Investment Fund Market of as an Indicator of the Country's Socio-Economic Development. Journal of Internet Banking and Commerce. Special Issue: Finance, Services Sector and Commerce: Innovations and Investments, 21(3). Vershinina A. A., Zhdanova O. A., Maksimova T. P., Perepelitsa D. G., 2015. The formation of the indicator framework for effective assessment of investment attractiveness of the region. International Journal of Economics and Financial Issues, 5(3), 136-141. Wan S., Li D., Gao J., Roy R., Tong Y., 2016. Computers and Industry 84, 14-24 https://jbrmr.com/cdn/article_file/content_90329_17-10-04-22-26-00.pdf S.B.Baurina E.V.Nazarova E. O. Savchenko quality industry machine-tool engineering radio electronics defense industry quality management system. 805023 51 6

328 https://jbrmr.com/details&cid=328 2017-10-05         Organizational culture has been characterized as the “glue that holds organizations together”. Culture can support linkages between technology adoption and organizational growth; it can be a critical success factor in organization growth strategy and play a crucial role in determining the success or failure of organization. The term ‘job satisfaction’ is quite frequently used for individual attitudes towards the specific aspects of total work situation.  The purpose of the study was to examine the level of Job Satisfaction and Organization Culture in organized retail sector. To examine the relationship between Organizational Culture and Job Satisfaction and to offer suitable suggestions to stake holders for improving the Job Satisfaction and make better Organizational Culture in retail sector. The present study was conducted on 436 employees of organized retail sectors randomly drawn using questionnaire method.  The results obtained indicates that the employees were experiencing moderate level of OCTAPACE culture and also moderate level of job satisfaction and dominant culture components includes Openness and Risk taking, Confrontation, Pro-action, Collaboration and Experimentation. It was further explored and found that there is significant positive correlation exists between organizational culture and job satisfaction. Adcock, P., (1992) A comprehensive study concerning the job satisfaction of Arkansas school superintendents, Unpublished Doctoral Dissertation, East Texas State University, Commerce, Texas Ahmad, K. & Mishra, P.C. (2000): Work motivation, occupational stress and mental health as predictor of organizational commitment. Unpublished Dissertation. Department of Psychology,Lucknow University, Lucknow. Askari, A.(2011): Any Relationship between organizational culture and job stress among government  personnel.(A case study : government department in Firooz Abad city). Journal of basic and Applied Scientific Research. Pg. 1651-1658. Bake, K.and Nalla,M.K.(2009): Police organizational culture and job satisfaction: A comparison of law enforcement officers perception in two Midwestern states in the U.S, INDD Vol.2 pg 55-73. Bhalla,P.&Nazneen,A(2013), “A study of organizational culture in Indian organized retail sectors”, International Journal Of Business Management and Research, Issue 4,pp 1-6. Bhatti, N.Hashmi, M.A., Raza, S.A.Shaikh, F.M. and Shafiq, K.(2011): Empirical analysis of job stress on job satisfaction among university teachers in Pakistan. International business research Vol4, No.3, Pg 264-274. Bullock LM (2003): ‘The Measurement of Organizational Commitment’, Journal of Vocational Behaviour: 14: 224-247. Chandraiah, K., Agarwal,S.C.,Marimuthu, P.,and Manoharan, N.(2003): Occupational stress and job satisfaction among mangers. Indian journal Of Occupational and Environmental medicineVol.7, No.2 . Hop Pock (1996): Private and Public Sector Managers: An Empirical Investigation to Job Characteristics and Organizational Climate, J. Applied Psychology. 71: 247-259. Jaafar, M., Ramayah, T., & Zainal, Z. (2006): Work Satisfaction and Work Performance: How Project Managers in Malaysia Perceived It? Journal of Strategic Management & Information Technology, Vol. 2, No.1 &2, Jan.-June. Karim, N. H. A. (2008): Investigating the Correlates and Predictors of Job Satisfaction Among Malaysian Academics Librarians. Malaysian Journal of Library & Information Science, 13(2),69-88. Katzel RA, Barrett RS, Parker TC (1961): Job Satisfaction, Job Performance and Situational Chrematistics, Journal of Applied Psychology 45: 65-72. Katzel, R.A, Barrett, R.S & Parker, T.C (1961): Job Satisfaction, Job Performance andSituational Chrematistics, Journal of Applied Psychology  45: 65-72. Lehal ,R. (2007): A Study of Organizational Role Stress and Job Satisfaction Among Executives in Punjab, IMS JOURNAL 11 .67-80. Lehal, R. & Singh, S. (2005): Organizational Role Stress among College Teachers of Patiala District: A Comparative Study of Government and Private Colleges, RIMT, Journal of Strategic Management & Information Technology, Vol. 2, No.1 &2, Jan.-June. Lok,P. and Crawford, J.(2004): Effect of organizational culture and leadership style on job satisfaction and organizational commitment ,The Journal of Management development Vol 23no. 4,Pg 321-333. Muzainah, M. and Mahamad, T.(2010): An empirical examination of organizational culture, job strss and job satisfaction within the Indirect Tax Administration in Malaysia. Nazneen,A &Bhalla,P. (2013): “A Study of Organizational Role Stress in Indian Retail Sector”, International Journal Of Management Research and Reviews Vol 3/Issue 7. Nazneen,A&Bhalla,P. (2014):“A study of ORS and among the Faculty members of Private and Public University”, International Journal Of Human Resource Management and Research, vol 3 issue 4 pp-17-25 Nirmala (2002): Occupational Stress and Job Performance: A Study in Banking Industry, PlMR, Vol. 6, No. 1-2, April-October. Pareek, U.(1981): ORS Scale: Measuring Role Stress(mimeo) , Indian Institute of Management , Ahmedabad. Pareek,U (1993) :Making Organizational Role Effective .Tata McGraw Hill Publishing Company Ltd ,New Delhi. Pestonjee,D.M (1992) :Role Stress in General Administration: Suggested HRD Intervention’,NIRNAYA, vol. 4, No.2, pp. 1-9. Pool,S.W.(1999): Organizational culture and its relationship between job tension in measuring outcomes among business executives. Journal of Management Development, Vol1 9, No.1, Pg32-49. Popton RE (1999): ‘A Casual Model of Turnover for Nurses, Academy Mgt J. 24: 543-565. Rothwell, W., Sullivan, R., & McLean, G. (1995): Practicing Organization Development: A guide for consultants. San Francisco: Jossey-Bass, 432. Sabri, P.S.U., Ilyas, M., Amjad, Z. (2011) : “Organizational Culture and Its Impact on the Job Satisfaction of the University Teachers of Lahore.  International Journal of Business and Social Science”,2(24), pp. 121-128. Saleh R., Nair, M.S., and Harun, H. (2012): “Job Satisfaction, Organizational Commitment, and Turnover Intention: A Case Study on Employees of a Retail Company in Malaysia”, World Academy of Science, Engineering and Technology, pp. 316-323. Sayeed, Sand Ahmad, M. (2002): The Impacts of Employees Job Stress on Organizational commitment. European Journal of Social Sciences – Volume 13, Number 4. Sayeed, Z. and Bhalla (2013):  “A study of organizational role stress in   organized retail sectors.”  International Journal of Management Research and Reviews, Vol-3, Issue VII. Shah, S.M., Memon, S.M.  &Laghari, M.K. (2011): The impact of organizational culture on employees Satisfaction: A study of faculty members of public sector universities of Pakistan, Interdisciplinary Journal of Contemporary Research in Business. Vol 3, No.8 Pg 847-859. Sirin, E. F. (2009): Analysis of Relationship between Job Satisfaction and Attitude amongResearch Assistants in Schools of Physical Education and Sports. Journal of Theory and Practice in Education, 5(1), 85 - 104. Sullivan, S.M. and Bhagat, R.S. (1992): Organizational Stress, Job Satisfaction and Job Performance: where do we go from here? The Journal of Management Vole 18, No. 2, Pg 353- 374.Vol1, No.1. Pg 82-95. Tsai, Y. (2011), “Relationship between Organizational Culture, Leadership Behavior and Job Satisfaction”, BMC Health Services Research, 11, pp. 98. P. Vanishree (2014) Impact of Role Ambiguity, Role Conflict and Role Overload on Job Stress in Small and Medium Scale Industries, Research Journal of Management Sciences, ISSN 2319–1171 Vol. 3(1). https://jbrmr.com/cdn/article_file/content_59293_17-10-04-22-28-58.pdf Sayeeduzzafar Qazi Mohammad Saleh Miralam Pretty Bhalla Organized Retail Sector Organizational Culture Autonomy Trust Pro-Action Job Satisfaction 113948955 105 5

329 https://jbrmr.com/details&cid=329 2017-10-05         USSR, as a whole, has declined substantially, and some types of mineral raw materials became scarce. Among them are titanium-containing raw materials. Therefore, solution of the problem to ensure the long term raw material titanium industry of the country and to strengthen the overall mineral potential - becomes important issue. A comparative analysis of the mineral resource base structure of the USSR and the Russian Federation is carried out. A preliminary assessment of prospects for reconstruction of the mineral and raw material base for titanium consuming industries is presented. Ed Barlow, «A Review of global Supply and Demand for Titanium Dioxide»/ « PCI Magazine» №6, 2015 p. 120-124 Access: http://www.pcimag.com/articles/100036-a-review-of-global-supply-and-demand-for-titanium-dioxide - 25.05.2016  Cherepovitsyn A.E., Tsvetkov P.S. Prospects of CCS projects implementation in Russia: Environmental protection and economic opportunities/ Journal of Ecological Engineering Vol. 17, Issue 2, Apr. 2016, pages 24–32 DOI: 10.12911/22998993/62282  Fedoseev S.V., Tochilo M.V. Production and consumption analysis of titanium dioxide in Russia and abroad, the North and Market: Formation of Economic Order, 2015 № 4 (47) p.121-128 Ponomarenko T.V., Fedoseev S.V., Korotkiy S.V., Belitskaya N.A. Managing the Implementation of Strategic Projects in the Industrial Holding. Indian Journal of Science and Technology, Vol 9(14), DOI: 10.17485/ijst/2016/v9i14/91517, April 2016 Dr. Robert Porter –«Mineral Sands Industry»/ Technical report / Australia, 2014г. Access: http://www.iluka.com/docs/default-source/industry-company-information/the-mineral-sands-industry-factbook-(feb-2014) - 15.05.2016 Gázquez, M.J., Bolívar, J.P., Garcia-Tenorio, R. and Vaca, F. «Physicochemical Characterization of Raw Materials and Co-Products from the Titanium Dioxide Industry»/ «Journal of Hazardous Materials», № 166, p. 1429-1440. Access: http://dx.doi.org/10.1016/j.jhazmat.2008.12.067 - 13.06.2016 Kamala Kanta Sahu, Thomas C. Alex, Devabrata Mishra /«An overview on the production of pigment grade titanium from titanium-rich slag»/ « Waste Management & Research» journal № 24, 2006 p.74-79 Access: http://wmr.sagepub.com/content/24/1/74.full.pdf+html - 10.05.2016 Kalinnikov , V. T. and Nikolaev , A. I. ( 1996 ). The prospects of using titanium-rare metal raw materials of the Kola peninsula , Zh. Prikl. Khim. (St-Pet) , 69 , 547 – 554 ( in Russian ) Manuel Jesús Gázquez, Juan Pedro Bolíva / "A Review of the Production Cycle of Titanium Dioxide Pigment"/ «Materials Sciences and Applications» journal, №5, 2014, p. 441-458 Access: http://file.scirp.org/pdf/MSA_2014052916520642.pdf -20.05.2016 Ritesh Tiwari  «Titanium Dioxide Industry Trends and 2017 - 2019 Forecasts for Global and China Regions» /SOURCE RnR Market Research / DALLAS, November 27, 2014 Scott Middlemas, Zhigang Zak Fang Статья: «A new method for production of titanium dioxide pigment» / «Hydrometallurgy» journal № 131, 2013 p.107-113 Access: www.elsevier.com/locate/hydromet - 10.06.2016  Tony Hayes /Titanium Dioxide A Shining Future Ahead/ Specialty / Industrial Metals/Canada -  August 17, 2011  http://argex.ca/documents/Euro_Pacific_Canada_Titanium_Dioxide_August2011%5B1%5D.pdf State report about the status and use of mineral resources of the Russian Federation in 2013. The Ministry of Natural Resources and Ecology of the Russian Federation. Moscow – 2014. Available from: https://www.mnr.gov.ru/upload/iblock/914/Report2014.pdf The Russian Academy of Sciences Institute of Mining. Ural Branch of Russian Academy of Sciences with the support of the Russian Foundation for Basic Research Technology Platform "Solid minerals: technological and environmental problems mining of natural and man-made deposits" Ekaterinburg, №3, Oct., 2013 A Review of the Production Cycle of Titanium Dioxide Pigment. Materials Sciences and Applications, 2014, № 5, p. 441-458 «Local – Global»/ Annual Report and Corporate Responsibility Report/ Tronox Limited 2014 Access: http://files.shareholder.com/downloads/TRX/0x0x819588/A3D10484-DB0F-4C37-8C0D-7EB31971025B/tro357034_Web.pdf - 10.05.2016 «Titanium—Light, Strong, and White» / USGS Mineral Resources Program/2013 Access: https://pubs.usgs.gov/fs/2013/3059/pdf/fs2013-3059.pdf - 11.05.2016 https://jbrmr.com/cdn/article_file/content_23510_17-10-04-22-32-21.pdf Fedoseev S. Sidorov. N. Nikolaeva O. Tochilo M. titanium dioxide industrial strategy comprehensive use resource conservation potential of reproduction. 822108 52 0