Journal of Business and Retail Management Research
Volume 11 Issue 2 (January 2017)
Issue citation and reference package
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1. Customer interaction with controlled retail mix elements and their relationships with customer loyalty in diverse retail environments
Authors: Nic S Terblanche
Published: 29 Jan 2017
Article URL: https://jbrmr.com/details&cid=252
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Customer engagement: Conceptual domain, fundamental propositions, and implications for research. Journal of Service Research, 14(3), 252-271. Chen, C.M., Chen, S.H. & Lee, H.T. (2013). Interrelationships between physical environment quality, personal interaction quality, satisfaction and behavioural intentions in relation to customer loyalty: The case of Kinmen's bed and breakfast industry. Asia Pacific Journal of Tourism Research, 8(3), 262-287. Cossío-Silva, F-J., Revilla-Camacho, M-A., Vega-Vázquez, M. & Palacios-Florencio, B. (2016). Value co-creation and customer loyalty. Journal of Business Research, 69(5), 1621–1625. Cramer, H., Shaw, A., Wye, L. & Weiss, M. (2010). Over-the-counter advice seeking about complementary and alternative medicines (CAM) in community pharmacies and health shops: An ethnographic study. Health and Social Care in the Community, 18(1), 41-50. Dabholkar, P.A., Thorpe, D.I., &Rentz, J.O. (1996). A measure of service quality for retail stores: Scale development and validation. Journal of the Academy of Marketing Science, 24(1), 3–16. Davies, F.M., Goode, M.M.H., Moutinho, L.A. and Ogbonna, E. (2001). Critical factors in consumer supermarket shopping behaviour: A neural network approach. Journal of Consumer Behaviour, 1(1), 35-49. Dick, A.S. &Basu, K. (1994). Customer loyalty: Towards an integrated framework. Journal of the Academy of Marketing Science, 22(2), 99-113. East, R., Lomax, W., Wilson, G. & Harris, P. (1994). Decision making and habit in shopping times. European Journal of Marketing, 28(4), 56-71. El-Manstrly, D. (2016). Enhancing customer loyalty: critical switching cost factors. Journal of Service Management, 27(2), 144-169. Fitzsimmons, J. A. & Fitzsimmons, M. J. (2007). Service management: Operations, strategy and information technology (6th ed.). New York: McGraw- Hill. Gadema, Z. & Oglethorpe, D. (2011). The use and usefulness of carbon labelling food: A policy perspective from a survey of UK supermarket shoppers. Food Policy, 36(6), 815–822. Ganesh, J., Arnold, M.J. & Reynolds, K.E. (2000).  Understanding the customer base of serviceproviders: An examination of the differences between switchers and stayers.Journal of Marketing, 64(3), 65-87. Gentile, C., Spiller, N. &Noci, G. (2007). How to sustain the customer experience: An overview of experience components that co-create value with the customer. European Management Journal, 25(5), 395–410. George, R. J. (2005). Supermarket shopping. Journal of Food Products Marketing, 11(2), 1-20. Gerbing, D.W. & Anderson, J.C. (1988). An updated paradigm for scale development incorporating unidimensionality and its assessment. Journal of Marketing Research, 25(2), 186-192. Goldsmith, R.E., Flynn, L.R & Clark, R.A. (2012). Materialistic, brand engaged and status consuming consumers and clothing behaviors. Journal of Fashion Marketing and Management: An International Journal, 16(1), 102-19. Groth, M., Hennig-Thurau, T. & Walsh, G. (2009). Customer reactions to emotional labor: The roles of employee acting strategies and customer detection accuracy. Academy of Management Journal, 52(5), 958–974. Hennig-Thurau, T. (2004). Customer orientation of service employees: Its impact on customer satisfaction, commitment, and retention. International Journal of Service Industry Management, 15(5), 460-478. Hennig-Thurau, T., Groth, M., Paul, M. &Gremler, D. (2006). Are all smiles created equal? How emotional contagion and emotional labor affect service relationships. Journal of Marketing, 70(3), 58–73. Herzberg, F. (1968). One more time: How do you motivate employees? Harvard Business Review, 46(1), 53–62. Kerin, R.A., Jain, A. & Howard, D.J. (1992). Store shopping experience and consumer price-quality-value perceptions. Journal of Retailing, 68(4), 376-397. Kleinhans, E.H., Visser, E.M., Van Aardt, A.M. and Du Preez, R. (2001). Black female consumers’ perception of apparel store image. Paper read at the SAAFECS National Congress, Pretoria. Koening, E. (2016). What is the purpose of the retailing mix? Accessed on 8 September 2016. http://smallbusiness.chron.com/purpose-retailing-mix-17933.html Kumar, A. & Kim, Y-K. (2014). The store-as-a-brand strategy: The effect of store environment on customer responses. Journal of Retailing and Consumer Services, 21(5), 685-695. Levy, M. &Weitz, B.A. (2012). Retailing Management (8th ed). New York, NY: McGraw-Hill/Irwin. Machleit, K.A., Meyer, T., &Eroglu, S.A. (2005). Evaluating the nature of hassles and uplifts in the retail shopping context. Journal of Business Research, 58(5), 655– 663.  Maline, N. (1995). How well do you know your customer? An exclusive drug store news survey shines the spotlight on today‟s drug store shopper. Drug Store News, 17(9), 101. Marques, S.H., Cardoso, M.M., & Palma, A.P. (2013). Environmental factors and satisfaction in a specialty store. International Review of Retail, Distribution and Consumer Research 23(4), 456-474. Medler-Liraz, H. &Yagil, D. (2013). Customer emotion regulation in the service interactions: Its relationship to employee ingratiation, satisfaction and loyalty intentions. The Journal of Social Psychology, 153(3), 261-278 Mellens, M., Dekimpe, M.G. & Steenkamp, J-B.E.M. (1996). A review of brand-loyalty measures in marketing. TijdschriftvoorEconomieen Management, 41(4), 507-533. Moore, R., Moore, M.L. & Capella, M. (2005).The impact of customer-to-customer interactions in a high personal contact service setting. Journal of Services Marketing, 19 (7), 482-491. Naumann, E., & Jackson, D. W., Jr. (1999). One more time: How do you satisfy customers? Business Horizons, 42(3), 71–76. Nayga, R.M. (Jr), Lipinski, D. &Savur, N. (1998). Consumers use of nutritional labels while food shopping and at home. The Journal of Consumer Affairs, 32(1). 106-120. O’Cass, A. & Frost, H. (2002). Status brands: examining the effects of non-product-related brand associations on status and conspicuous consumption. Journal of Product and Brand Management, 11(2), 67-88. Patterson, P., Yu, T. & de Ruyter, K. (2006). Understanding customer engagement in services: Advancing theory, maintaining relevance. Proceedings of ANZMAC 2006 Conference, Brisbane, 4-6 December.  Reynolds, K.E. & Beatty, S.E.  (1999). Customer benefits and company consequences of customer-salesperson relationships in retailing. Journal of Retailing, 75(1), 11-32. Rossi, P. (2003). Consumer behaviour in the pharmacy. Accessed on 8 September 2016: http://www.sartorettoverna.com/customer-behaviour-in-the-pharmacy.html. Sánchez-Fernández, R., Iniesta-Bonillo, M.Á. Holbrook, M.B. (2009). The conceptualisation and measurement of consumer value in services. 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Terblanche, N.S. &Boshoff, C. 2006. A generic instrument to measure customer satisfaction with the controllable elements of the in-store shopping experience. South African Journal of Business Management, 37(3), 1–14. Torres, I.M., Summers, T.A. & Belleau, B.D. (2001). Men’s shopping satisfaction and store preferences. Journal of Retailing and Consumer Services, 8(4), 205-212. Van Waterschoot, W., Kumar Sinha, P., Van Kenhove, P. & De Wulf, K. (2008). Consumer learning and its impact on store format selection. Journal of Retailing and Consumer Services, 15(3), 194-210. Verhoef, P.C., Lemon, K.N., Parasuraman, A., Roggeveen, A., Tsiros, M. & Schlesinger, L.A. (2009). Customer experience: Determinants, dynamics and management strategies. Journal of Retailing, 85(1), 31–41. Walsh, G., Shiu, E., Hassan, L.M., Michaelidou, N., & Beatty, S.E. (2011). Emotions, store-environmental cues, store-choice criteria, and marketing outcomes. Journal of Business Research, 64 (7), 737–744. 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2. The relationship between big five personality traits, customer empowerment and customer satisfaction in the retail industry
Authors: Javier Castillo
Published: 29 Jan 2017
Article URL: https://jbrmr.com/details&cid=253
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3. Audit knowledge management strategies and audit job performance: A study of tax auditors in Thailand
Authors: Kanyamon Wittayapoom; Teeraporn Limanonthachai
Published: 29 Jan 2017
Article URL: https://jbrmr.com/details&cid=254
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4. Management of university competitivenessbased on image creating research
Authors: L R. Amirkhanova; Evgeniy Yurevich Bikmetov; Ulfat Gayazovich Zinnurov; Aigul Zabirovna Kharisova
Published: 29 Jan 2017
Article URL: https://jbrmr.com/details&cid=255
References: Aaker, D. & Yokhimshtayler, E. (2003). Brend-liderstvo: Novaya kontseptsiya brendinga [Brand-leadership: A new branding theory]. Moscow: ID Grebenshchikova.  Alessandri, S. W., Yang, Sung-Un, & Kinsey, D. F. (2006). An integrative approach to university visual identity and reputation. Corporate Reputation Review, 9(4), pp. 258-270. Amirkhanova, L. R. & Kharisova, A. Z. (2013). Protsessno-orientirovannyi podkhod v issledovanii konkurentosposobnosti vuza [Process-Oriented Approach in University’s Competitive Ability Research]. Vestnik UGAES. Nauka. Obrazovanie. Ekonomika. Seriya “Ekonomika”, 3 (5), pp. 58-62. Andreasen, A. R. & Kotler, P. (2003). Strategic marketing for nonprofit organizations (6th ed.). New Jersey: Pearson Education Inc. Balmer, J. M. T. & Greyser, S. A. (2006). Corporate marketing integrating corporate identity, corporate branding, corporate communications, corporate image and corporate reputation. European Journal of Marketing, 40 (7/8), pp. 730-741. Bodin, J.-P. (2001). Upravlenie imidzhem kompanii. Pablik rileyshnz: predmet i masterstvo [Company Image Management. Public Relations: Subject and Craftsmanship], A. V. Polunin, trans. Moscow: IMIDZh-Kontakt, INFRA-M. Chapleo, C. (2004). Interpretation and implementation of reputation / Brand management by UK university leaders. International Journal of Educational Advancement, 5(1), pp. 7–23. Dowling, G. R. (2001). Creating corporate reputations. Oxford: Oxford University Press. Gee, B. J. (1991). Winning the image game: A ten step masterplan for achieving power, prestige and profit. PageMill Press. Helm, S. et al., eds. (2011). Reputation management, management for professionals. Springer-Verlag Berlin Heidelberg. Ivy, J. (2001). Higher education institution image: a correspondence analysis approach. The International Journal of Educational Management, 15 (6), pp. 276-282. Karpov, Ye. B. (2003). Imidzh v obrazovanii [Image in Education]. PR v Obrazovanii, 6, pp. 40-50. Landrum, R. E., Turrisi, R., & Harless, C. (1998). University image: The benefits of assessment and modeling. Journal of Marketing for Higher Education, 9 (1), pp. 53-68. Lazarev, V. A. & Mokhnachev, S. A. (2003). Konkurentosposobnost vuza kak obekt upravleniya [Competitiveness of University as a Management Object]. Yekaterinburg: Prigorodnye Vesti. Makarets, A. B. (2009). Metodika otsenki kachestva marketingovykh kommunikatsii vuzovskikh web-saitov [The methods of quality assessment if universities’ websites’ marketing communications]. Otkrytoe Obrazovanie, 4, pp. 46-57. Moiseeva, N. K., Piskunova, N. N., & Kostina, G. D. (1999). Marketing i konkurentosposobnost obrazovatelnogo uchrezhdeniya (vuza) [Marketing and competitivness of educational institution (university)]. Marketing, 5, pp. 77-89. Neretina, E. A. & Makarets, A. B. (2009). Web-sait vuza kak vazhnyi instrument marketingovykh kommunikatsii [University website as an important instrument of marketing communications]. Bulletin if the South Ural State University, series “Economics and Management”, 12, pp. 85-94. Morgan, G. (1998). Images of organization. Thousand Oaks, CA: Sage Publications. Parameswaran, R. & Glowacka, A. E. (1995). University image: An information processing perspective. Journal of Marketing for Higher Education, 6 (2), pp. 41-56. Piskunov, M. S. (1999). Imidzh obrazovatelnogo uchrezhdeniya: struktura i mekhanizmy formirovaniya [Image of educational institution: Structure and mechanism of development]. Standarty i Monitoring v Obrazovanii, 5, pp. 45-51. Ressler, J. M. (2015). An analysis of customer-based university reputation and reputational consequences. In: L. Robinson, Jr., ed., Developments in marketing science: Proceedings of the 2008 Academy of Marketing Science (AMS) Annual Conference. Springer International Publishing, pp. 138-142. Reznik, S. D. & Yudina, T. A. (2010). Sistema i mekhanizmy upravleniya reputatsiey vysshego uchebnogo zavedeniya [System and mechanisms of higher educational insitution reputation management]. Universitetskoe Upravlenie: Praktika i Analiz, 2, pp. 51–57. Salnikova, L. S. (2008). Reputatsiya v rossiyskom biznese: Tekhnologii sozdaniya i ukrepleniya [Reputation in Russian Business: Creation and Strengthening Technologies]. Мoscow: Vershina. Sirotkina, I. V. (2008). Postroenie tselostnogo imidzha kompanii [Design of a company’s coherent image]. Marketing i Marketingovye Issledovaniya, 1, pp. 34-41. Steiner, L., Sundström, A. C., & Sammalisto, K. (2013). An analytical model for university identity and reputation strategy work. Higher Education, 65(4), pp. 401-415. Wasib B Latif, Md. Aminul Islam, Idris Bin Mohd Noor, Syahira Bt. Saaban & Md. Rafique Azad. (2014). Conceptual framework of brand image: A case study of a developing country. International Business Management, 8, pp. 378-383.  
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5. External forces affecting Small businesses in South Africa: A case study
Authors: Ayansola O. Ayandibu; Jennifer Houghton
Published: 30 Jan 2017
Article URL: https://jbrmr.com/details&cid=256
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6. The identification of criteria for the optimal use of Facebook pages for marketing purposes: a South African perspective
Authors: S.M. Barnard; C.H. Bothma; M.C. Cant
Published: 30 Jan 2017
Article URL: https://jbrmr.com/details&cid=257
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7. Monetary policy and the automotive retail performance in Brazil
Authors: Tatiana Marceda Bach; Ariane Maria Machado; Claudineia Kudlawicz-Franco; Tomas Sparano Martins; Claudimar Pereira da Veiga
Published: 30 Jan 2017
Article URL: https://jbrmr.com/details&cid=258
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8. MCCG 2007 revolution: a dynamic analysis of the independent directors towards a Malaysian public listed company's performance
Authors: Flicia Rimin; Imbarine Bujang
Published: 30 Jan 2017
Article URL: https://jbrmr.com/details&cid=259
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9. The impact of dual vs multiple food grocer anchorage on the performance of shopping centres in South Africa
Authors: H du Toit; C E Cloete
Published: 30 Jan 2017
Article URL: https://jbrmr.com/details&cid=260
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10. Methodological approaches to ensure the competitiveness of organizations
Authors: Maria I. Abuzyarova
Published: 30 Jan 2017
Article URL: https://jbrmr.com/details&cid=261
References: Savchenko, Ya.V. (2011) Substantiation of the Criterion to Assess Innovation in the Company Management System, Proceedings of the Int. Science-to-practice Conf. “Integration of Science, Education and Industry: Strategy of Innovative Economy Development, [Electronic], Yekaterinburg,  Available:http://arbir.ru/articles/a_2090.htm, [18 Feb 2014]. Nikolaev, A.Yu. (2003) Competitiveness Management Mechanism of the Enterprise as the Basis of its Economic Development, Ph.D. thesis, Moscow. Volkov, D.V. (2010) ‘Assessment of enterprise’s competitiveness: Theoretical and Methodological Approaches’, Bulletin of the Higher Educational Institutions of Chernozem Region, no.1, pp. 96-100. Zulkarnaev, I.U., and Ilyasova, L.R. (2001) ‘Calculation Method of Integral Competitiveness of Industrial, Commercial and Financial Enterprises’, Marketing in Russia and Abroad, [Electronic], no. 4, Available: www.cfin.ru/press/marketing/2001-4/04.shtml [13 Feb 2014]. Fatkhutdinov, R.A. (2005) Management of Organization’s Competitiveness, Moscow: Eksmo.
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11. The role of Small and Medium Scale Enterprise in local economic development (LED)
Authors: Ayansola Olatunji Ayandibu; Jennifer Houghton
Published: 30 Jan 2017
Article URL: https://jbrmr.com/details&cid=262
References: ATO (2004).Business Structures, Australia Taxation Office.  Accessed online on 13th September, 2012 at http://www.ato.gov.au Banham R (2004). Enterprising View of Risk Management. J. Account., 197(6): 65-71. Bank of England (2001).Quarterly Report on Small Business Statistics. Bank of England, London, January: pp1-46. Berger AN, Udell G (2001). Small business credit availability and relationship lending: the importance of bank organisational structures. FEDS Working Paper No 2001–36. [Online].  http://ssrn.com/abstact=285937 [10/4/2010]. Berry A, Von Blottnitz M, Cassim R, Kesper A, Rajaratnam B, Van Seventer DE (2002). The Economics of SMMES in South Africa. T. & I. Policy Strategy, December, 2002. Chimucheka, T. (2013). "Overview and Performance of the SMMEs Sector in South Africa." Mediterranean Journal of Social Sciences4(14): 783. Ergas, H. & Orr, J. 2007. SME Trends and Achievements Sydney: CRA International FatokiOlawale* and David Garwe (2010) Obstacles to the growth of new SMEs in South Africa: A principal component analysis approach. Friedrich C (2004). Taking it personally: The crucial success factor forsmall businesses is its entrepreneurs.Finance.Week, 51, December.GCIS (2002). Government Communications South Africa Yearbook Gronum, S., M. L. Verreynne, et al. (2012). "The role of networks in small and medium‐sized enterprise innovation and firm performance." Journal of Small Business Management50(2): 257-282. http://www.info.gov.za/view/DownloadFileAction?id=70848 [2/10/2016] Istanbul 2004. Promoting Entrepreneurship and Innovative SMEs in a Global Economy towards a more responsible and inclusive Globalisation. Kirytopoulos K, Leopoulos V, Malandrakis C (2001). Risk management: A powerful tool for improving efficiency of project oriented SMEs. Proceedings of the 4th SME International Conference. 2001. Denmark. 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Okello-Obura, C. and Matovu J. 2011 SMEs and Business Information Provision Strategies: Analytical Perspective Olawale, F. and D. Garwe (2010). "Obstacles to the growth of new SMEs in South Africa: A principal component analysis approach." African journal of Business management 4(5): 729. Ou, C., 2006. Banking and SMEs financing in United States of America, Small business research Summary, 277 Reynolds PL, Lancaster G (2006). A scheme to increase profitability in entrepreneurial SMEs. J. Small Bus. Entrep. Dev., 13(3): 395-410. Rogerson CM (2001a). Growing the SMME Manufacturing Economy of South Africa: Evidence from Gauteng Province. J. Contemp. Afr. Stud., 19(2): 267-291. Rogerson CM (2004). The impact of the South African government’s SMME programmes: a ten year review (1994-2003). Dev. South. Afr., 21(5): 765-784. Rogerson CM (2008). Tracking SMME Development in South Africa: Issues of Finance, Training and the Regulatory Environment. Urban Forum, 19(1): 61-81. 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12. Revenue effect of VAT expenditures in Germany and Poland
Authors: Małgorzata Magdalena Hybka
Published: 30 Jan 2017
Article URL: https://jbrmr.com/details&cid=263
References: Abgabenordnung in der Fassung der Bekanntmachung vom 1. Oktober 2002 (BGBl. I S. 3866; 2003 I S. 61), diezuletzt durch Artikel 5 des Gesetzes vom 3. Dezember 2015 (BGBl. I S. 2178) geändert worden ist. Analiza wykonania budżetu państwa i założeń polityki pieniężnej w 2014 r., 2015. Warszawa: Najwyższa Izba Kontroli, p. 84. Analiza wykonania budżetu państwa i założeń polityki pieniężnej w 2009 r.,2010. Warszawa: Najwyższa Izba Kontroli, p. 54. Analiza wykonania budżetu państwa i założeń polityki pieniężnej w 2008 r.,2009. Warszawa: Najwyższa Izba Kontroli, p. 50. BaugerL., 2014.The use of tax expenditures in times of fiscal consolidation. Brussels: European Commission, p. 12. Burman L. E., Phaup M., 2012. Tax Expenditures, the Size and Efficiency of Government, and Implications for Budget Reform. Tax Policy and the Economy, Vol. 26, No. 1, pp. 93-124. Burton M., Sadiq K., 2013. Tax Expenditure Management: a Critical Assessment. Cambridge: Cambridge Tax Law Series, p. 89. Choosing a Broad Base – Low Rate Approach to Taxation, 2010. Paris: OECD, p. 38. Consumption Tax Trends, VAT/GST and Excise Rates, Trends and Policy Issues, 2014. Paris:OECD, p. 171-174. Dziemianowicz R., Wyszkowski A., Budlewska R., 2014. Tax expenditures jako ukryta forma wydatków publicznych. Gospodarka Narodowa,No. 3, pp. 35-62. Ebrill L., Keen M., Bodin J-P., Summers V., 2001. The Modern VAT. Washington D. C.: International Monetary Fund.  Forenc S., 2015. VAT and direct tax policy on reduced tax rates, in: Global Trends in VAT/GST and Direct Taxes. Eds. S. Pfeiffer, M. Ursprung-Steindl. Wien: Linde Verlag.   General government gross debt. Available at Eurostat website:  http://ec.europa.eu/eurostat/tgm/table.do?tab=table&init=1&language=en&pcode=teina225&plugin=1 [Accessed 29.04.2016]. Hutton E., 2010. A Basic Framework for Evaluating Value Added Tax Expenditures. Washington D.C.: Inter-American Development Bank, pp. 4-5. Hybka M. M., 2015. Comparing Efficiency of Tax Debt Collection in Germany, Poland and the United Kingdom. Economics and Law, Vol. 14, No. 4, pp. 427-442. James K., 2015. The Rise of Value-Added Tax. Cambridge: Cambridge University Press.  Kassenmäßige Steuereinnahmen nach Steuerarten 1950 bis 2014.Available at  website:http://www.bundesfinanzministerium.de [Accessed 29.04.2016]. Keen M., 2013.The Anatomy of the VAT, Washington: International Monetary Fund, p. 7. McBride, 2013. A brief History of Tax Expenditures. Available  at  website: http://taxfoundation.org/sites/taxfoundation.org/files/docs/ff391.pdf [Accessed 29.04.2016]. National Report. Tax Expenditures – Denmark, 2012. Helsinki: Nordic Tax Research Council.  Polacova Brixi H., Valenduc Ch. M. A., Li Swift Z., Tax Expenditures – Shedding the Light on Government Spending through the Tax System. Lessons from Developed and Transition Economies, 2004. Washington D.C.: The World Bank, p. 7. Preferencje podatkowe w Polsce, 2013. 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Federal Government Report on the Development of Federal Financial Assistance and Tax Benefits for the Years 2011 to 2014, 2015.Berlin: BMF, p. 10.  VAT Rates Applied in the Member States of the European Union. Situation at 1 January 2016. 2016. Brussels: European Commission, p. 4-8.  Vierundzwanzigster Subventionsbericht: Bericht der Bundesregierung über die Entwicklung der Finanzhilfen des Bundes und der Steuervergünstigungen für die Jahre 2011 bis 2014,2013.Bonn: BMF, pp. 56-83. 
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13. The impact of sensory environments on consumer buying behaviour: Astudy of visual displays and sight atmospherics
Authors: Elsa Corinne Nell
Published: 29 Jan 2017
Article URL: https://jbrmr.com/details&cid=264
References: Abimnwi, N.P. &Njuguna, R. N. 2015.An analysis of in store environment ambience factor influence on consumer behaviour, inInternational Journal of Sales, Retailing and Marketing, 4(6):31-40. Babin, J.B. & Harris, E.G. 2016.ConsumerBehaviour.7th ed. Cengage Learning: USA. Bell, J. & Ternus, K. 2012.Silent Selling: Best practices and effective strategies in visual merchandising. 4th ed. Fairchild Books: New York. Binggeli, C. 2010. Building systems for interior designers. 2nded. New Jersey: John Wiley & Sons. Bohl, P. 2012. The effects of store atmosphere on shopping behaviour – A literature review. [Online] Available at: http://unipub.lib.uni-corvinus.hu/669/1/CMT_2012-1.pdf. Accessed on: 17/08/2015. Braun, V. & Clarke, V. 2006.Using thematic analysis in psychology in Qualitative Research in Psychology, 3:77–101. Cant, M.C., van Heerden, C.H. &Ngambi, H.C. 2013 Marketing Management: A South African perspective. 2nded. Juta: Cape Town. Collins. 2012. 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A study of Comparison Analysis on Online Visual Merchandising Practice between Korea and China, inJournal of Korean Society of Clothing and Textiles, vol 33 (6): pp 916- 928. Parumasur, S.B. & Roberts-Lombard, M. 2012. Consumer behaviour. 2nd ed. Cape Town: Juta. Pegler, M.M. 2010. Visual merchandising and display.5th ed. China: Fairchild. Tesch, R. 1990. Qualitative research analysis tapes and software tools. New York: Wordsworth. Terblanche, N.S. & Boshoff, C. 20116. The relationship between a satisfactory in-store shopping experience and retailer loyalty, inSouth African Journal of Business Management, 37(2):33-43. The Free Dictionary. 2012. Lighting. [Online] Available at:  http://www.thefreedictionary.com/lighting Accessed on: 05/12/2012]. Van Niekerk, B.M., Petzer, D.J. & De Beer, L.T. 2016. The Retail and Marketing Review - The interrelationships between boutique store atmosphere, customer satisfaction, store loyalty and repurchase intention - a study of females in the North-West Province, inthe Retail and Marketing Review, 12(1): 70-88. Wanninayake, W.M.C.B. &Randiwela, P. 2007. The impact of visual merchandising on consumer store choice decisions in Sri Lankan supermarkets, in7th Global Conference on Business & Economics, ISBN: 978-0-9742114-9-4:1–16. Wiid, J.A. 2012. Fundamentals of Merchandising. Juta: Cape Town. 
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14. Rating the quality of implementation of environmental management systems
Authors: Andrzej Pacana; Grzegorz Lew; Wincenty Kulpa
Published: 30 Jan 2017
Article URL: https://jbrmr.com/details&cid=265
References: Anderson R., 1998, Implementing ISO 14001, Quality Progress, Vol. 31 Issue 2, pp. 131-132 Arimura, T.H., Hibiki, A., Katayama, H., 2008, Is a voluntary approach an effective environmental policy instrument? A case for environmental management systems, Journal of Environmental Economics and Management, Vol. 55 (3), pp. 281–295 Barton J.R., 1998, ISO 14001 A missed opportunity for sustainable global industrial development, Third World Planning Review, Vol. 21 Issue 1, pp. 110-111 Boiral O.; Henri J., 2012, Modelling the impact of ISO 14001 on environmental performance A comparative approach, Journal of Environmental Management, Vol. 99, pp. 84-97 Casadesus M.,  Marimon F., HerasI., 2008, ISO 14001 diffusion after the success of the ISO 9001 model, Journal of Cleaner Production, Vol. 16 Issue 16, pp. 1741-1754 Christini G.; Fetsko M., 2004, Hendrickson C. Environmental management systems and ISO 14001 certification for construction firms, Journal of Construction Engineering And Management – ASCE, Vol. 130 ssue 3, pp. 330-336 Ericson W.B., 1997, ISO 14000 Implications for the P/M industry, International Journal Of Powder Metallurgy, Vol. 33 Issue 3, pp. 45-49 Farvaque N., Voss E., 2011, Przewodnik po szkoleniach w małych i średnich przedsiębiorstwach, Urząd Publikacji Unii Europejskiej, Luksemburg Kantardgi I., 2003, Dynamic Modelling of Environment-Industry Systems, P.M.A, Springer-Verlag Berlin Heidelberg, ICCS 2003, Vol. 2658, pp. 188–194 Kolman R., 1992, Inżynieria jakości, PWN, Warszawa  Kulpa W., 2016, Environmental risk management in loan activity in Polish banks, JBRMR Volume 10 Issue 2 April 2016, pp. 44-52 Majerník M., Mesároš M., Mihok J., Bosák M., 2005, Manažérstvoenvironmentálnychaspektov a rizík, Žilinskáuniverzita v Žiline, Žilina Matuszak- Flejszman A., 2001, Jak skutecznie wdrożyć system zarządzania środowiskowego wg normy ISO 14001, Polskie Zrzeszenie Inżynierów i Techników Sanitarnych, Poznań  Matuszak-Flejszman A., 2009, Benefits of Environmental Management System in Polish Companies Compliant with ISO 14001,Polish Journal of Environmental Studies, Vol. 18 Issue 3, pp. 411-419 Pacana A., 2000, Sterowanie jakością, Oficyna Wydawnicza Politechniki Rzeszowskiej, Rzeszów  Pacana A., Pacana J., Bednárová L., Liberko I., Lew G., 2015, Impact of some factors of production of a packaging film on its resistance to puncture, Przem. Chem., 94 (5), pp. 764-766 Santos G., Mendes F., Barbosa J, 2011, Certification and integration of management systems the experience of Portuguese small and medium enterprises, Journal of Cleaner Production, Vol. 19 Issue 17-18, pp. 1965-1974 Seifert B., Mari E., 2008, Environmental impact evaluation using a cooperative model for implementing EMS (ISO 14001) in small and medium-sized enterprises, Journal of Cleaner Production, Vol. 16 Issue 14, pp. 1447-1461  Sergio O., 2002, Implementation of environmental systems in compliance with ISO 14001 standard in the context of SMEs in Northwestern Italy, in: A.G. Fabbri et al. (eds), Deposit and Geoenvironmental Models for Resource Exploitation and Environmental Security, Kluwer Academic Publishers, pp. 269-276,
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15. Macro-econometric assessment of the device of enterprise creation: The case of ANSEJ in Algeria
Authors: Abderrahim Nacera; Belkacem Kasmi Djamila
Published: 30 Jan 2017
Article URL: https://jbrmr.com/details&cid=266
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