Journal of Business and Retail Management Research
Volume 08 Issue 2 (April 2014)
Issue citation and reference package
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1. Customer relationship management and customer loyalty in Nigerian telecommunication industry
Authors: Agbaje Yinusa Toyese
Published: 02 Jun 2014
Article URL: https://jbrmr.com/details&cid=161
References: Achumba, I. C. (2004): Sales Management Concepts Strategies, and Cases, Mukugamu & Bros Ent. Lagos. Babatunde B.O and E.O. Ajayi, 2010. The Relevance of Customer Relationship Management in the Nigerian banking Sector (A case study of Intercontinental Bank Plc). Information management 12; 98-108 Bose, R. (2002). Customer Relationship Management: key Components for IT Success. Industrial Management & Data Systems, 102(2), 89-97.  http://dx.doi.org/10.1108/02635570210419636 Brown, S. A. (2000). Preface In S. A. Brown (Ed.) Customer Relationship Management: A Strategic Imperative in the World of e-Business Toronto: Wiley. Chen, I. J., & Popovich, K. (2003). Understanding Customer Relationship Management: People, Process and Technology. Business Management Journal, 7(5), 374-386. Chou, C. D., Ding, M., & Unithan, C. (2003b). Adopting Customer Relationship     Management Technology. Journal of Industrial Management and Data Systems, 102(8), 442-452. Croteau, A.M and Li P, (2001), Critical Success Factors of CRM Technology Initiatives,     Canadian-Journal of administrative sciences (1), Dyche, J (2001), The CRM handbook: A business guide to Customer Relationship Management. Addison Wesley, 2002 Gartner (2010). CRM success is in strategy and implementation, not software.      http://www.gartner.com Greenberg, P (2001) CRM at the speed of light, capturing and keeping in internet Real Time. Berkeley, Osborne/MC Graw-Hill. Handen, L. (2000). Putting CRM to work the rise of the relationship Healthcare Information     and Management Systems Society, 19th -20 Annual HIMSS (2008-2009), Leadership Survey Sponsored by Cisco Final Report: Healthcare CIO, Available at http://www.himss.org/2008-2009survey/DOCS/     19thAnnualLeadershipSurveyFINAL.pdf (retrieved on 12.5. 2009). Kotler, P. and Keller, K.(2005). Customer Relationship Management, Marketing Management. Prentice Hall-India, New Delhi, pp.152-158. Melodi G.O.,  T. O. Olufayo and T.T. Gbadamasi 2012; Appraisal of Customer Relationship      Management in the Banking Sector: A study of four selected Banks in Lagos State.     International Journal of Arts and Commerce  Vol. 1 No. 5 pp. 1-11 Ogbadu E. E and A. Usman 2012. Imperatives of Customer Relationship Management in     Nigeria Banking Industry. Kuwait Chapter of Arabian Journal of Business and Management Review  Vol. 2, No.1;  Oliver, R.L. (2008), “A conceptual model of service quality and service satisfaction”, in     Swartz, T.A., Bowen, D.E. and Brown, S.W. (Eds), Advances in Services Marketing and Management. Research and Practice, Vol. 2, JAI Press, Onut S., I. Erdem and B. Osver, 2008. Customer Relationship Management in Banking Sector and a Model Design for Banking Performance Enhancement. Unifying Themes in Complex Systems IV: 1-9  Oyatoye E. O., Adebiyi, S. O. and B.B. Amole 2013 An Empirical Study on Consumers Preference for Mobile Telecommunication Attributes in Nigeria. British Journal of Economics, Management & Trade 3(4): 419-428,  Parvatiyar, A., & Sheth, J. N. (2001). Customer Relationship Management: Emerging Practice, Process, and Discipline. Journal of Economic and Social Research, 3(2), 1-34. Pedron, C. D. and Saccol, A. Z. (2009): What lies behind the Concept of Customer Relationship Management?, Discussing the Essence of CRM through Phenological Approach. Brazilian Administration Review (BAR), vol 6, (1), pp 34-49 Payne, A., and Frow P. (2004). A Strategic Framework for Customer Relationship Management. Journal of Marketing, 69(4), 167-176.  Ragins and Greco (2003): Customer Relationship Management and e-Business: More than a Software Solution. Review of Business. 1(1), 25-30. Rust, Roland (Author) et al. (2000), Driving Customer Equity: How Customer Lifetime Value     is ReshapingCorporate Strategy, Free Press Sheth, J. N., & Parvatiyar, A. (1995). Relationship marketing in consumer market: Antecedents and consequences. Journal of the Academy of Marketing Science, 23(4), 255-271.             http://dx.doi.org/10.1177/009207039502300405 Vimani, S (2007), PDF Opportunity with micros of Dynamics CRM      http://www.innovateon.com/ResourceHandler.ashx?resourceID=ISV_Opportunity_wi    th_Microsoft_Dynamics_CRM Walter, G. (2000). Customer Relationship Management in Banks- From Pure Transaction-Orientation to a Computational Approach. Banking and Information technology, No 4 Zong, S. H. (2008): “Information System and Management Strategy of Customer     Management” in the 3rd International Conference on Innovative Computing Information and Control   
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2. A link between the Arab and the European worlds of business in the Euro-Mediterranean model
Authors: Patrick Micheletti; Pierre-Guy Hourquet
Published: 02 Jun 2014
Article URL: https://jbrmr.com/details&cid=162
References: Belletante/Paranque/Levratto, Diversité économique et modes de financement des PME, L’harmattan, 2001 Boutti , R (expert accrédité par la Banque Islamique), "La Finance islamique au Maroc : réalités et  perspectives".  Bouissou, J.M, Le Japon face à l’Asie : penser l’autre en se pensant soi-même, in « La réinvention de l’Asie, Le Seuil, 1997 Blackburn J.D. Carter L.E. et Clancy K.J.  "LITMUS II : A New model to help Optimize Marketing Plan for New Products and Services", in  ESOMAR Seminar on Are Interviewers Obsolete ? Drastics Changes in Data Presentation, November 1984 Blackburn J.D. Carter L.E. et Clancy K.J.  "LITMUS II : A New model to help Optimize Marketing Plan for New Products and Services", in  ESOMAR Seminar on Are Interviewers Obsolete ? Drastics Changes in Data Presentation, November 1984 Cova, B Alternatives Marketing, Dunod, 2001 Casti J.L. Reality Rules,  Wiley Inter- Science, 1990, t1 Dodgson M. (1993), ²Organizational Learning : A Review of Some Literature², Organization Studies, vol.14, n°3, p. 375-394. Erichson B. (1987). "TESI : The G&I Tesrmarket Simulator", in  EMAC/ESOMAR Symposium on Micro and Macro Market Modeling, October 1987, Amsterdam , ESOMAR  Gomez K (Jossy-Bass, 2002) The leap to Globalization ». Haquani, S ; Zakhia, T Finance islamique, A l'épreuve de la crise internationale, dossier dans des 23-29 l’Agefi Octobre 2008.  Huber G. P. (1991), ²Organizational Learning: The Contributing Processes and The Literatures², Organization Science, vol.2, n°1, p. 88-115. Karich, I Le système financier islamique. De la religion à la banque, Coll. Cahiers financiers, Bruxelles, Larcier, 2002, 136p.  Kogut B. (1988), ²Joint Ventures: theoretical and Empirical Perspectives², Strategic Management Journal, vol.9, n°4, p. 319-332. Laïdi, Z ; Desclée de Brouwer, 1998« Géoplitique du sens », Z. Laïdi, Un monde privé de sens, fayard, 1994 Laïdi, Z ; La mondialisation en question, La découverte, 1997 R. Calori & Ph. De Woot, A European Management Model – Beyond Diversity, Prentice Hall, 1994 Larrasquet, JM ; Le management à l’épreuve du complexe- Tome 2 : aux fondations du sens, L’harmattan,  1999. Laramée, JP (sous la direction de), Finance islamique à la française, ed Brun Le Prince/Secure Finance, 2008  Ruimy, M  La finance islamique, Coll. finance d'aujourd'hui, Paris, éditions Arnaud Franel, juin 2008, 215 pages  Tampoe M. (1994), ²Exploiting the Core Competences of Your organization², Long Range Planning, vol.27, n°2, p.66-77. Thiétart R.A. et Forgues B. "La dialectique de l'ordre et du Chaos dans les organisations", Revue Française de Gestion, Mars-Avril-Mai 1993.  
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3. The influence of perceived service quality, attitudinal loyalty and corporate social responsibility on repeat patronage intention in retail banking in Indonesia
Authors: Dahlia Darmayanti; Hanwin Cahyono
Published: 02 Jun 2014
Article URL: https://jbrmr.com/details&cid=163
References: Asian News Network, 2013, “Keeping up with Indonesia’s fickle consumers”, retrieved in March 10, 2013 from: http://www.asianewsnet.net/news- 35559.html Bank Indonesia, 2013, “Laporan Pengawasan Perbankan (LPP) 2011”, retrieved in March 13, 2013 from: http://www.bi.go.id/NR/rdonlyres/1AD2B012-5F0F- 4F51-8FD2- CB1D763C80CA/26126/LPP2011_Final.pdf BAPEPAMLK, 2012, “Undang-Undang Republik Indonesia nomor 40 tahun 2007 tentang perseroan terbatas”, Retrieved in March 9, 2013 from: http://aria.bapepam.go.id/reksadana/files/regulasi/UU%2040%202007%20Perseroan%20Terbat as.pdf Berens, G., Van Riel, C.B.M. and Van Bruggen, G.H. (2005), “Corporate association and consumer product responses: the moderating role of corporate brand dominance”, Journal of Marketing, Vol. 69. July, pp. 35-48. Caroll, A.B. (1991), “The pyramid of corporate social responsibility: toward the moral management of organizational stakeholders”, Business Horizons, July August, pp. 39-48. Chaudhuri, A. and Holbrook, M.B. (2001), “The chain of effect from brand trust and brand affect to  Journal of Business and Retail Management Research (JBRMR) Vol. 8 Issue 2 April 2014 www.jbrmr.com A Journal of the Academy of Business and Retail Management (ABRM) 23 brand performance: the role of brand loyalty”, Journal of Marketing, Vol 65, April, pp. 81-93. Chiou, J.S. and Droge, C. (2006), “Service quality, trust, specific asset investment, and expertise: direct and indirect effects in a satisfaction-loyalty framework”, Journal of the Academy of Marketing Science, Vol. 34 No. 4, pp. 613-627. Dick, A. and Basu, K. (1994), “Customer loyalty: toward an integrated conceptual, framework”, Journal of Academy of Marketing Science, Vol. 22 No. 2, pp 99-113. Freeman, R.E., & Evan, W.M. (1990), “Corporate Governance: A stakeholder interpretation”, Journal of Behavioral Economics, Vol. 19, pp. 337-359. InfoBankNews, 2013, “10 bank peraih best bank service excellence 2012”, retrieved March 29, from: http://www.infobanknews.com/2012/05/ini-dia-10-bank- peraih-best-bankservice-excellence-2012/ InfoBankNews, 2013, “10 bank yang memiliki nasabah paling loyal tahun 2011”, retrieved March 23, from: http://www.infobanknews.com/2011/01/10-bank-yang-memilikinasabah-tabungan-paling-loyal/ Jain, A. K., C. Pinson, and N. K. Malhotra (1987), "Customer loyalty as a construct in the marketing of banking services," International Journal of Bank Marketing, 5 (3), 49-72. Lewis, B.R. and Soureli, M. (2006), “The antecedents of consumer loyalty in retail banking”, Journal of consumer Behavior, Vol. 5, pp. 15-31. Lovelock, C.H., Wirtz, J. and Chew, P. (2009), “Essentials of Services Marketing”, Prentice Hall, Pearson Education South Asia Pte. Ltd., Singapore. Malholtra, N.K. (2012). Basic Marketing Research: Integration of Social Media (4th ed). Upper Saddle River, NJ: Pearson education Inc. Mandhacitara, R. and Poolthong, Y. (2009), “A model of customer loyalty and corporate social responsibility”, Journal of Service Marketing, Vol. 25 No. 2, pp. 122-133. Mohr, L.A., Wenn, D.J. and Harris, K.E. (2001), “Do consumers expect companies to be socially responsible? The impact of corporate social responsibility on buying behavior”. The Journal of Consumer Affairs, Vol. 35 No 1, pp. 45-72. Moeller, S. (2010). “Characteristics of services: a new approach uncover their value”, Journal of Services Marketing, Vol. 24. No. 5, pp. 359-368. Parasuraman, A., Zeithaml, V.A. and Berry, L.L. (1985) “A conceptual model of service quality and its implications for future research”. Journal of Marketing 49 (4): pp. 41-50. Reichheld, F. and Detrick, C. (2003), “Loyalty: a prescription for cutting costs”, Marketing Management, September / October, pp. 24-25. Sekaran, U.J., and Bougie, R. (2009). Research Method for Business: A Skill-Building Approach (5th ed). West Sussex: John Wiley & Sons Ltd. Thomson, P., & Cowton, C.J. (2004). Bringin the environment into bank lending: implications for environmental reporting. The British Accounting Review, Vol. 36, pp. 197-218. Traylor, M. B. (1981), "Product involvement and brand commitment," Journal of Advertising Research, 21 (6), 51-56. 
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4. Consequences of the January 2012 oil subsidy Removal in Nigeria
Authors: Odoh Patrick Abutu
Published: 02 Jun 2014
Article URL: https://jbrmr.com/details&cid=164
References: Adebayo A. (2011), ‘No More Petrol Subsidy from Today-PPPRA’ in Daily Trust (Lagos), 1 January Dyane A. (2012) in Ifeanyi O. (2012) “Subsidy Removal: Nigerians Won’t Suffer in Vain’ (Online). available from http://www.punchng.com/business/subsidy-reoval-nigerians-wont-suffer-in-vain-okonjo-iweala/. Accessed 6th January, 2012 Jonathan G. (2011), In  Olarewaju T. & Ogunesa T (2011) ‘Fuel Subsidy Removal: In  Whose Interest’ (Online). Availabled from   www.zimbo.com/nigeria/articles/G6LaHdF2JiS/Fuel+interest. Accessed 6th January, 2012 Labaran M. in Dapo A. (2012), Subsidy Removal: We Want to Take Nigeria Out of Danger List” (Online). Available from http://www.vanguardngr.com/2012/01/subsidy-removal-tango-we-want-to-take-nigeria-out-of-danger-list. Accessed 6th January, 2012 ‘Nigerians Rally in Los-Angeles Over Oil Subsidy’(Online). Available from         www.thewillnigeria.com/general/11796-Nigeria-Rally-Los-Angeles-Over-Oil-Sub...retrieved 13/1/2012. Accessed 12th January, 2012 Okonjo I’  N (2011), Fuel Subsidy Removal: In Whose Interest’(Online). Available from     www.zimbo.com/nigeria/articles/G6LaHdF2JiS/Fuel+interest. Accessed 10th January, 2012 Ogbonnaya O. (2012), in Odenyi O. (2012), ‘Subsidy Removal Insensitive to Nigerians- ANPP’ Vanguard (Online). Lagos, available from  http://www.vanguard ngr.com/20112/01/subsidy-removal-insensitive-to-nigerians-anpp retrieved on 9th January, 2012. Tunde S. Sheriff B. Mary E. et al (2012) ‘ Nigeria: Fuel Strike Brings Country to a Halt’  This Day(Online). Available from http://allafrica.com/stories/20120/0922-22.html retrieved on the 10/1/2012. Accessed 9th January, 2012
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5. Uncertainty Avoidance in Romanian organizational culture
Authors: Gabriela Marinescu
Published: 02 Jun 2014
Article URL: https://jbrmr.com/details&cid=165
References: Chelcea, S., 2007, Methodology of Sociological Research, Economic Publishing, Bucuresti, pp. 110-117. Book Earley, P. C. 2006, Leading cultural research in the future: A matter of paradigms and taste. Journal of International Business Studies, 37(6): 922–931. Article Erdem, T., Swait, J., & Valenzuela, A. 2006. Brands as signals: A cross-country validation study. Journal of Marketing, 70(1): 34–48. Article Griffith, D. A., Cavusgil, S. T., & Xu, S. 2008, Emerging themes in international business research. Journal of International Business Studies, 39(7): 1220–1235. Article Grove, C. N., 2005, Introduction to the GLOBE Research Project on Leadership  Worldwide, http://www.grovewell.com/pub-GLOBE-intro.html Grove, C. N., 2005, Worldwide Differences in Business Values and Practices: Overview of GLOBE Research Findings, http://www.grovewell.com/pub-GLOBE-dimensions.html. Electronic article Hofstede, G., Cultural Dimensions, http://www.geert-hofstede.com.  Hofstede, G., 2001, Culture's Consequences: Comparing Values, Behaviors, Institutions and Organizations Across Nations, 2nd Edition, and Thousand Oaks CA: Sage Publications. Book Hofstede, G. J., Pedersen, P., Hofstede, G., 2002, Exploring Culture: Exercises, Stories and Synthetic Cultures, Intercultural Press. Book Hofstede, G., Hofstede, G. J., 2005, Cultures and Organizations: Software of the Mind, 2nd Edition, and McGraw-Hill USA. Book Hofstede, G. 2006. What did GLOBE really measure? Researchers’ minds versus respondents’ minds. Journal of International Business Studies, 37(6): 882–896. Article  Hofstede,G.,2008,Manual: Formulas for index calculation.  http://feweb.uvt.nl/center/hofstede/manual.html. Electronic article Hofstede, G., Hofstede, G. J., Minkov, M., 2010, Cultures and Organizations: Software of the Mind, 3rd Edition, and McGraw-Hill USA .Book Javidan, M., House, R. J., Dorfman, P. W., Hanges, P. J. & De Luquet, M. S., 2006,  Conceptualizing and measuring cultures and their consequences: a comparative review of GLOBE's and Hofstede's approaches, Journal of International Business Studies, 37. Article House, R. J., & Javidan, M., 2004, Overview of GLOBE. In R. J. House, P. J. Hanges, M. Javidan, P. W. Dorfman, & V. Gupta (Eds), Culture, leadership and organizations: The GLOBE study of 62 societies: 9–28. Thousand Oaks, CA: Sage. Book section House,R. J., Hanges, P. J., Javidan, M., Dorfman, P. W., & Gupta, V. 2004. Culture, leadership, and organizations: The GLOBE study of 62 societies. Thousand Oaks, CA: Sage. Book Koopman, P., Den Hartog, D., & Konrad, E. 1999, National culture and leadership profiles in Europe: Some results from the GLOBE study. European Journal of Work and Organizational Psychology, 8(4): 503–520. Article Leung, K., Bhagat, R., Buchan, N., Erez, M., & Gibson, C. 2005, Culture and international business: Recent advances and their implications for future research. Journal of International Business Studies, 36(4): 357–378. Article  Luca, A., Studiul despre valorile şi comportamentul românesc din perspectiva  dimensiunilor culturale după metoda lui Geert Hofstede, http://www.i-interact.ro. Electronic article Lungescu, D., Mihuţ, I., Studiul Dimensiuni culturale în managementul românesc,  www.managementmarketing.ro/pdf/articole/1.pdf. Electronic article Marinescu, G., 2010, Management Public Modern, Editura Tehnopress, Iași. Book Marinescu, P., Managementul Instituţiilor Publice, ebooks.unibuc.ro/StiinteADM/  Marinescu/14.htm, p. 13.Electronic article Maseland, R., & van Hoorn, A. 2009, Explaining the negative correlation between values and practices: A note on the Hofstede–GLOBE debate. Journal of International Business Studies, 40(3): 527–532.  Article Mihuţ, I., 2002, Euromanagement, Editura Economică, Bucureşti. Book  Năstase, M., 2004, Cultura organizațională și managerială, Editura  ASE, București. Book Parboteeah, K. P., Addae, H., & Cullen, J. 2005a, National culture and absenteeism: An empirical test. International Journal of Organizational Analysis, 13(4): 343–361.Article Ridderstråle, J., Norstrỏm, Kj., 2007, Karaoke Capitalism, Editura Publică, București. Book Roșca, C., Roșca, D., Sîrbu, M., s.a., COMOR-Exploratory Research on the Organizational Culture and the Managerial Behavior in Romania, Business and Leadership magazine, year 3, no. 1(5)/2010. Article Roşca, D., Roşca, A.S., Sîrbu, M., 2011, The Methodological Framework of COMOR Research,  Ovidius University Annals - Economic Sciences Serie, vol. XI, issue 1, pp. 1843-1847. Article Sackman, S., 2001, Cultural Complexity in Organizations, John Wiley & Sons Ltd., New York. Book Schwartz, S., Bardi, A., 2001, Value hierarchies across cultures, Journal of Cross-Cultural Psychology, vol. 32(3). Article Schwartz, S. H., & Bilsky, W. 1990, Toward a theory of the universal content and structure of values: Extensions and cross-cultural replications. Journal of Personality and Social Psychology, 58(5): 878–891.  Article Shenkar, O. 2001, Cultural distance revisited: Towards a more rigorous conceptualization and measurement of cultural differences. Journal of International Business Studies, 23(3): 519–535.  Article Scholtens, B., & Dam, L., 2007,  Cultural values and international differences in business ethics. Journal of Business Ethics, 75(3):273–284. Article State, O., 2004, Cultura organizației și managementul, Editura ASE, București. Book Sully de Luque, M., & Javidan, M., 2004, Uncertainty avoidance. In R. J. House, P. J. Hanges, M. Javidan, P. W. Dorfman, & V. Gupta (Eds), Culture, leadership and organizations: The GLOBE study of 62 societies: 602–653. Thousand Oaks, CA: Sage. Book section Tang, L., & Koveos, P. E. 2008, A framework to update Hofstede's cultural value indices: Economic dynamics and institutional stability. Journal of International Business Studies, 39(6): 1045–1063. Article Tung, R. L. 2008, The cross-cultural research imperative: The need to balance cross-national and intra-national diversity. Journal of International Business Studies, 39(1): 41–46. Venaik, S. and Brewer, P., 2010, Avoiding uncertainty in Hofstede and GLOBE, Journal of International Business Studies 41, 1294–1315. Article  Zait, D., 2002, Management intercultural. Valorizarea diferenţelor culturale, Editura  Economică, Bucureşti, pp. 214-237.Book www.i-interact.ro www.geert-hofstede.com www.ssmar.ase.ro/ COMOR project
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6. An accounting reflection of quality cost and customer satisfaction of health products in Nigeria
Authors: Cletus O. Akenbor
Published: 02 Jun 2014
Article URL: https://jbrmr.com/details&cid=166
References: Akunyili, D (2007) Idomitable woman in the front line of the other war on drugs; The Guardian Newspaper; Friday November, 9 Baxter, W.T and Oxenfeldt, A.R (1991) Costing and pricing – the cost accountant versus the economist; Business Horizons; Winter; 77-90 Beccroft, D (2000) Quality cost management – way to increase quality and profit; Mechanical Engineering; 5; pp 43-45 Brummet, R.L; Flamholtz, E.G and Pyle, W.C (1998) Accounting for resource; Michigan Business Review; March; pp 20-25 Chow-HOu, W and Cheong, C (1991) Determinants of customer satisfaction/dissatisfaction towards dispute settlements in Singapore; European Journal of Marketing; 25(1); 6-16 Conkin, m (2009) Measuring and tracking customer satisfaction; Marketing Tools; San Francisco; Zoomerang Cook, J.J (1995) The AMA complete guide to strategic planning for small business; Chicago; American Marketing Association. Drury, C (2008) Management and cost accounting; London; Cengage Learning. Drury, C and Tayles, M (1994) Product costing in UK manufacturing organizations; The European Accounting Review; 3(3); pp 443-469 Dugdale, D; Jones, T.C and Green S (2006) Contemporary management accounting practices in UK manufacturing companies; Chartered Institute of Management Accountants; 116-123 Gate, M.I (2001) Total quality management; Cincinnati-Ohio; McGraw-Hill Inc. Green, G and Williams, J (1996 Marketing – mastering your small business; Chicago; Upstart publishing Hanson, D. R and Mowen, M.M (2000) Cost management accounting and control; Philippines; South-Western College Publishing Kotler, P; Armstrong G; Saunders, J and Wong, V (1999) Principles of Marketing; London; Prentice Hall Inc. Littleton, A.C and Zimmerman, V.K (1992) Accounting theory continuity and change; Englewood Cliff; Prentice-Hall; Inc. Michael, T and Wiersema, F (1993) Customer intimacy and other value disciplines; Harvard Business Review; January – February; 84-93 Millicevic, V (2000) Accounting of costs and business decision-making; Belgrade; Faculty of Economics Osisioma, B.C (2004) Re-engineering accountancy profession - the millennium challenge; A seminar paper Osisioma, B.C and Enahoro, J.A (2008) Creative accounting and option of total quality accounting in Nigeria, Journal of Global Accounting; 2(1); 5-15 Plunkett, J.J; Dale, B.G and Tyrrell, R.W (1995) Quality cost; London; Department of Trade and Industry. Reichheld, F.F (2001) Loyalty rules – how today’s leaders build lasting relationship; Harvard Business Review; Harvard Business School. Thom-Otuya, V.C; Keme, T.A.E and Akenbor, C.O (2004) Introduction to business; Port Harcourt; Anclet De Austere and Co.
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7. The adoption of e-commerce in small businesses: an empirical evidence from retail sector in Nigeria
Authors: Dotun Olaleye Faloye
Published: 02 Jun 2014
Article URL: https://jbrmr.com/details&cid=167
References: Alberto, B.M. and Fernando, L.L., (2007). A Firm-Level Analysis of Determinants of ICT         Adoption in Spain. Technovation, 27, 352-366. Apulu, I. and Ige, E.O., (2011). Are Nigeria SMEs Effectively Utilizing ICT?.             International Journal of Business and Management, 6 (6), 207-215. Bakos, Y. and Brynjolfsson, E., (2000). Bundling and Competition on the Internet.             Marketing Science, 19 (1), 63 – 82. Bodorick, P., Dhaliwal, J., and Jutla, D. (2002). Supporting the E-Business Readiness of Small and Medium-size Enterprises: Approaches and Metrics. Internet Research: Electronic Network Applications and Policy, 12 (2), 139-164. Bolongkikit, J., Obit, J.H., Asing, J.G. & Tanakinjal, G.H. (2006). An Exploratory     Research of the Usage Level of E-Commerce among SMEs in the West Coast      Sabah, Malaysia.  Journal of Internet Banking and Commerce, 11(2). Retrieved from      http://www.arraydev.com/commerce/JIBC/2006- 08/Bolongkikit.asp. Buckley, P. and Montes, S., (2002). Main Street in the Digital Age: How Small and             Medium Businesses are Using the Tools of the New Economy Economics and         Statistics Administration, US Department of Commerce, Washington US. Centre for Industrial Research and Development CIRD (1979). Working Papers. Obafemi Awolowo University Press.  Chau, P.Y.K. and Hui, K.L., (2001). Determinants of Small Business EDI Adoption: An         Empirical Investigation. Journal of Organisational Computing and Electronic             Commerce, 11 (4), 229 – 252. Cohen, J. P., Morrison, C., and Paul, C.J. (2004). Spatial and Supply/Demand             Agglomeration Economies. State and Industry-Linkages in the US Food System.         Empirical Economics, 28 (4), 733 – 751. Cooper, J. and Burgess, L. (1998). The Status of Internet Commerce in the                 Manufacturing Industry in Australia: A Survey of Metal Fabrication Industries. 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8. Tourism development in Saudi Arabia
Authors: Nadia Yusuf
Published: 02 Jun 2014
Article URL: https://jbrmr.com/details&cid=168
References: Abdurabb, K.T. (2012), "Saudi Arabia Promising Market for Tour Operators", Arab News, Accessed online from http://www.arabnews.com/%5Btermalias-raw%5D/saudi-arabia-promising-market-tour-operators. "Cultural Reawakening In Saudi Arabia", 2008, Hotels, vol. 42, no. 7, pp. 11-n/a. Oxford Analytica (1997), "Saudi Arabia: Tourism Market 1997", Oxford. "Research and markets: Saudi Arabia Tourism Report", 2012, Business Wire.pp.22-43 "Research and Markets: Travel and Tourism in Saudi Arabia offers a Comprehensive Guide to the Size and Shape of the Market at a National Level", 2008, Business Wire. pp. 1-9 Saudi Arabia: Tourism. 2003 New York: The Economist Intelligence Unit. Vol. 3 pp. 44 Saudi Arabia and Jordan sign agreement to promote tourism. 2007. Gulf News. Vol. 43 pp. 23-31 Saudi Arabia regulations: New tourism law planned 2006, The Economist Intelligence Unit, New York. pp. 67-61. "Research and Markets: Saudi Arabia Tourism Report Q2 2012", 2012, Business Wire, Dublin  Saudi Arabia opens its doors for group tourism 2009, Dubai. Saudi Arabia plans to develop Red Sea resorts, promote domestic tourism 2005, London. "Saudi Arabia: Riyadh Governor heads the Tourism Development Council in the Region", 2013, MENA Report. http://www.thefreelibrary.com/Saudi+Arabia+%3A+Riyadh+Governor+heads+the+Tourism+Development+Council...-a0326514752 Sharpley, R, (2002), "The Challenges of Economic Diversification through Tourism: The Case of Abu Dhabi", International Journal of Tourism Research Vol. 4, pp. 221-235. Tideswell, C., Mules, T. & Faulkner, B. (2001), "An Integrative Approach to Tourism Forecasting: A Glance in the Rearview Mirror", Journal of Travel Research, Vol. 40, no. 2, pp. 162-171 Tourism master plan for Saudi Arabia detailed at conference 2009, Al Bawaba (Middle East) Ltd, Manama. Zamani-Farahani, H, & Henderson, J 2010, "Islamic tourism and managing tourism development in Islamic societies: the cases of Iran and Saudi Arabia", International Journal Of Tourism Research, Vol. 12, no. 1, pp. 79-89.
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9. The impact of nostalgic emotions on consumer satisfaction with packaging design
Authors: Jeff Chun-Chih Chen
Published: 02 Jun 2014
Article URL: https://jbrmr.com/details&cid=169
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10. Impact of financial liberalization on stock market volatility in Nigeria
Authors: John C. Imegi
Published: 02 Jun 2014
Article URL: https://jbrmr.com/details&cid=170
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Mishkin, F.S (2001) The economics of money, banking and financial markets; New York: Addison Wesley. Mishra, K.A (2004) Stock market and foreign exchange market in India- are they related? South Asia Economic Journal 5(2) 1774-187 Morley, B. and Pentecost, J.E. (2000), Common trends and cycles in G-7 Countries exchange rates and stock prices; Applied Economic Letters, 7:7-10. Ndri. K. L. (2008) The effects of interest rates volatility on stock returns and volatility: evidence from Korea; International Research Journal of Finance and Economics, Issue 14; 285-290. Nwokoye, G. A (2012) Financial openness, inflation and exchange rate and Nigerian stock market volatility: an econometric investigation; Ph.D Seminar Paper Presented to the Department of Business Administration, University of Benin, Benin City Oduntan, S. (2008) The NSE and the financial crisis  www.allafrica.com/stories/200811630342.  Okoye, P.V.C and Akamobi, L.N. 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11. Investment in a volatile economy: the role of national leaders
Authors: Nwaiwu; Johnson Nkem; Pius V.C Okoye
Published: 02 Jun 2014
Article URL: https://jbrmr.com/details&cid=171
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12. Visual merchandising displays effect – or not – on consumers: The predicament faced by apparel retailers
Authors: Michael Collin Cant; Yolande Hefer
Published: 02 Jun 2014
Article URL: https://jbrmr.com/details&cid=172
References: Cant, M. C., Brink, A. & Brijball, S. (2006). Consumer behaviour. Cape Town: Juta. Bell, J.& Ternus, K. (2006). Silent selling. 3rd ed. New York: Fairchild Publications. Bhalla, S. & Anuraag, S. (2010). Visual merchandising. New Delhi: McGraw Hill. Blythe, J. (2008). Consumer behaviour. London: Thomson. Braun, V. & Clarke, V. (2006). Using thematic analysis in psychology. Qualitative Research in Psychology, 3: 77-101. du Plessis, P. J. & Rousseau, G. G. (2003). Buyer behaviour: A multi-cultural approach. 3rd ed. South Africa: Oxford University Press.  Easey, M. (2009). Fashion marketing. United Kingdom: Wiley Blackwell. Evans, M., Jamal, A. & Foxal, G. (2009). Consumer behaviour. 2nd ed. England: John Wiley & Sons Ltd. Gopalakrishnan, D., Sakthivel, S & Santhoshkumar, K. (2009).   Fashion retailing: The link between manufacturing and consuming. Textile Review. [Online] Available from: http://www.fibre2fashion.com/industry-article/22/2146/fashion-retailing-the-link-between-manufacturing-and-consuming1.asp [Accessed: 2011-01-17]. Hodder, I. (1994). The interpretation of documents and material culture. In Denzin, N. K. & Lincoln, Y. S. (Eds), Collecting and interpreting qualitative materials (703-716). California: Sage Publications. Huberman, A. M. & Miles, M.B. (1994). Data management and analysis methods. In Denzin, N. K. & Lincoln, Y. S. (Eds), Collecting and interpreting qualitative materials (179-210). California: Sage Publications. Levi, E. & Weitz, S. (2009). Retailing management. 7th ed. New York: McGraw Hill. Mathew, R. (2008). Apparel Merchandising. New Delhi: Book Enclave. Pegler, M. (2010). Visual merchandising and display. 5th ed. China: Fairchild publications. Statistics South Africa. (2010). Mbalo Brief – Educational article on retail trade. [Online] Available from: Statistics South Africa:   http://www.statssa.gov.za/newsletters/Mbalo_brief_December_2010.pdf [Accessed: 2011-02-25]. Statistics South Africa. (2011). Retail trade sales. Statistical release P6242.1. December. Pretoria: Statistics South Africa.  Tesch, R. (1990). Qualitative research analysis tapes and software tools. New York: Wordsworth. Tustin, D. H., Ligthelm, A., Martins, J. H. & Van Wyk, H De J. (2005). Marketing research in practice. South Africa: ABC Press. Zikmund, G. & Babin, B. J. (2010). Exploring marketing research. 10th ed. China: South Western.
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13. Ethical challenges in international business operations
Authors: Success A.C. Anyanwu; Lawrence I. Nweake
Published: 02 Jun 2014
Article URL: https://jbrmr.com/details&cid=173
References: Azai; F.O (2011) “Ethical Behaviour and Managerial Performance”; Journal of Organizational Behaviour; 18 (1); pp 112-127. Cateora, P.R and Graham, J.L (2005) International Marketing; New York McGraw-Hill Irwin. Hofstede, G. (2001) Culture’s Consequences International Differences in Work-Related Values; Newbury Park; CA Sage Publications. Ige, 1(4(2008) “The Ethical Models- Revisited”. International Journal of Business Administration 13(2); pp 166 -181. Jones, G.R; George, J.M and Hill, C. W.L (200) Contemporary Management: Boston; Irwin- McGraw Hill. Moran, R.T; Harris, P.R Moran, S.V (2007) Managing Cultural Differences; Elsevier Inc. Nwaeke, L.I. (2005) Business and Society: Port Harcourt, Davidstones Publishers Ltd. Ogbonna, C. (2010) “Cultural Issues about doing Business in Nigeria”; A B.Sc Thesis. Department of Business Management; Central Ostronbotbnia University of Applied Sciences. Onwubiko, OA (1991) African Thought, Religion and Culture; Enugu; SNAAP Press. Post, J.E; Lawrence, A.T and Weber, J. (1999) Business and Society- Corporate Strategy. Public Policy. Ethics; Boston; Irwin McGraw Hill. Tse, S. (2006) “Ethical Ailemna in Business”; A Review of Social Sciences Research 21(4  
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14. Impact of management control systems on the return on sales of manufacturing companies in Sri Lanka
Authors: Kariyawasam A.H.N.
Published: 02 Jun 2014
Article URL: https://jbrmr.com/details&cid=174
References: Abernethy, M. A., & Brownell, P. (1999). The role of budgets in organizations facing strategic change: An exploratory study. Journal of Accounting Organizations and Society, 24, 189-204. Abeysinghe, A.A.C. (2009). Budget Contradiction and Consensual Space: A Meaning to Political Interferences in Sri Lanka Railway. Sri Lankan Journal of Humanities and Social Sciences Vol.1(2), 51-63  Akroyd, C., and Kober, R.(2010). The emergence and utilisation of management control systems in a high growth firm.  American Accounting Association Annual Meeting, Washington DC, 2012 Anthony, R.N. (1965). Planning and Control Systems: A Framework for Analysis (Boston: Division of Research, Harvard Business School) Argyris, C. (1990). The dilemma of implementing controls: The case of managerial accounting. Journal of Accounting, Organizations and Society, 15, 503-512.  Bisbe, J., & Otley, D. (2004). The effects of the interactive use of management control systems on product innovation. Journal of Accounting, Organizations and Society, 29(8), 709-737. Bloom, N., Eifert, B., Mahajan, A., Mckenzie, D., & Roberts, J. (2012). Does Management Matter? Evidence from India. The Quarterly Journal of Economics, Volume 128:1, 1-51 Chenhall, R. H. (2003). Management control systems design within its organizational context: findings from contingency-based research and directions for the future. Journal of Accounting, Organizations and Society, 28 (2-3), 27-168. Chenhall, R. H., & Langfield-Smith, K. (1998). The relationship between strategic priorities, management techniques and management accounting: An empirical investigation using a systems approach.  Journal of Accounting, Organizations and Society, 23(3), 243-264. Chow, C.W., Shields, M.D., & Wu, A. (1999). The importance of national culture in the design of and preference for management controls for multi-national operations. Journal of Accounting, Organizations and Society, Vol. 24, 561-582.  Cooper, D.R., & Schindler, P.S. (2006). Business Research Methods. (9th edition.). New Delhi, Tata McGraw-Hill Publishing Dent, J. F. (1990). Strategy, organization and control: some possibilities for accounting research.  Journal of Accounting, Organizations and Society, 15, 3-25.  Drucker, P. F. (1997). Managing in a time of great change, Oxford, Butterworth-Heinemann. Ekanayake, S (2004). Agency Theory, National Culture and Management Systems. Journal of American Academy of Business (March), 49-54 Fonseka, K.B.M., Manawaduge, A.S.P.G., & Senaratne, D.S.N.P. (2005). Management Accounting practices in quoted public companies in Sri Lanka, Colombo: CIMA Sri Lanka division. Ho, J.L., Huang, C., & Wu, A (2011). The Impact of Management Control Systems on Efficiency and Quality Performance – An Empirical Study of Chinese Correctional Institutions. [Online] Available: http://merage.uci.edu/Resources/Documents/HoHuangWu%20APJAE%202011.PDF. [Accessed on January 24, 2014]. Jankala, S. (2007). Management control systems (MCS) in the small business context, [Online] Available: http://herkules.oulu.fi/isbn9789514285288/isbn97895142852 88.pdf. [Accessed on January 12, 2014]. Knight, D., & Wilmott, H. (1993). Its a Very Foreign Discipline - The Genesis of Expenses Control in a Mutual Life Insurance Company. British Journal of Management, l-18. Merchant, K. A., & Otley, D. T. (2007). A review of the literature on control and accountability. Handbook of Management Accounting Research. (Ed.) C. S. Chapman, A. G. Hopwood, and M. D. Shields, 785-804, Amsterdam: Elsevier Press.  Miller, D., & Friesen, P. (1984). A longitudinal study of the corporate life cycle. Journal of Management Science, 30, 1161-1183. Otley, D. (2003). Management control and performance management: whence and whither?, The British Accounting Review, 35, 309-326. Otley, D. T., Broadbent, J., & Berry, A. (1995). Research in management control: an overview of its development. British Journal of Management, Vol. 6, 31-44. Sandino, T. (2004). Introducing the first Management Control systems; evidence from the retail sector. Boston, Management Control Department, Harvard Business School. Sekaran, U. (2006). Research Methods for Business: A Skill Building Approach. (4th ed.). New Delhi: Wiley-India Simons, R. (1990). The role of management control systems in creating competitive advantage: New perspectives. Journal of Accounting, Organizations and Society, 15 (1/2), 127-143. Simons, R. (1995). Levers of control: How managers use innovative control systems to drive strategic renewal. Boston, Harvard Business Press.  
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15. Relationship Marketing replicates Small-World Experiment
Authors: Sarat C. Das
Published: 02 Jun 2014
Article URL: https://jbrmr.com/details&cid=175
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