Journal of Business and Retail Management Research
Volume 06 Issue 1 (October 2011)
Issue citation and reference package
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1. Retail internationalization: Lessons from "Big Three" global retailer's failure cases
Authors: Jay Sang Ryu; Jeff J. Simpson
Published: 28 Jan 2013
Article URL: https://jbrmr.com/details&cid=108
References: Aoyama, Y. (2007), ‘Oligopoly and the structural paradox of retail TNCs: An assessment of Carrefour and Wal-Mart in Japan,’ Journal of Economic Geography,  Vol. 7, pp. 471-490. Baek, J. (2004),  ‘How does the global retailer localize its format?  The case of Toys “R” Us and Carrefour in Japan,’  Journal of Global Marketing, Vol. 18,  pp. 151-166. Barkema, H. and Vermeulen, F. (1998), ‘International expansion through start-up or acquisition,’ Academy of Management Journal, Vol. 41, pp. 7-26. Bartlett, C. and Ghoshal, S. (2000), ‘Going Global,’ Harvard Business Review, Vol. 78, pp. 132-142. Begley, T.M. and Boyd, D.P. (2003), ‘The need for a corporate global mind-set,’  MIT Sloan Management Review,  Vol. 44, pp. 24-32. Burt, S., Dawson, J. and Sparks, L. (2004), ‘The international divestment activities of European grocery retailers,’ European Management Journal, Vol. 22,  pp. 483-492. Cairns, P., Doherty, A.M., and Alexander, N. and Quinn, B. (2008), ‘Understanding the international retail divestment process,‘ Journal of Strategic Marketing,  Vol. 16, pp. 111-128. Carrefour makes plans to bid adieu to U.S. Market. (1993, September 20), Discount Store News. Christopherson, S. (2007), ‘Barriers to ‘US style’ lean retailing: The case of Wal-Mart’s failure in Germany,’ Journal of Economic Geography, Vol. 7, pp. 451-469. Davison, J. and Burt, M. (2006), ‘Wal-Mart’s Germany exit reflects its market entry strategy,’  Gartner Online.  Retrieved November 2, 2008, from http://gartner.com/DisplayDocument?doc_cd=142370 Deloitte (2009). Feeling the squeeze: Global powers of retailing 2009, Retrieved November 30, 2010, from http://www.deloitte.com/assets/Dcom-Kenya/Local%20Assets/Documents/2009GlobalPowersofRetail_FINAL2(1).pdf Dupuis, M. and Prime, N. (1996), ‘Business distance and global retailing: a model for analysis of key success/failure factors,’ International Journal of Retail & Distribution Management, Vol. 24, pp. 30-38. Fernie, J. and Arnold, S.J. (2002), ‘Wal-Mart in Europe: prospects for Germany, the UK     and France,’ International Journal of Retail & Distribution Management, Vol. 30,     pp. 92-102. Gerhard, U. and Hahn, B. (2005), ‘Wal-Mart and Aldi: Two retailer giants in Germany,’ GeoJournal, Vol. 62, pp. 15-26. Gupta, A.K. and Govindarajan, V. (2002), ‘Cultivating a global mindset,’ Academy of Management Executive, Vol. 16, pp. 116-126. Halepete, J., Seshadri Iyer, K.V. and Park, S.C. (2008), ‘Wal-Mart in India: a success or failure?’ International Journal of Retail & Distribution Management,  Vol. 36,  pp. 701-713. Heading for the exit. (2006, August 5), Economist, Vol. 380, p.54. Palmer, M. (2004), ‘International retail restructuring and divestment: The experience of Tesco,’ Journal of Marketing Management, Vol. 20, pp. 1075-1105. Sternquist, B. (2007), International Retailing, Second Edition, Fairchild, New York, NY.  Tesco, PLC. (2008), Ireland:  Support Local Suppliers, Retrieved December 1, 2008, from http://www.tescoplc.com/plc/about_us/map/ Wal-Mart sells Korean business. (2006, May 22), www.just-foods.com. Retrieved November 8, 2008 from http://global.factiva.com/ga/default.aspx Welch, D. and Welch, L. (1996), ‘The internationailsation process and networks,’ Journal of International Marketing, Vol. 14, pp. 103-124. Workman, D. (2006), ‘Wal-Mart finally gets it,’  Retrieved November 8, 2008, from http://internationaltrade.suite101.com/article.cfm/walmart_learns_a_lesson Zimmerman, A., Nelson, E., Ball, D. and Hudson, K. (2006, July 29), ‘With profits elusive, Wal-Mart to Exit Germany,’ Wall Street Journal, pp. A1, A6.  
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2. Business trends and logistics challenges in the Western European retail industry
Authors: E. Sandberg
Published: 28 Jan 2013
Article URL: https://jbrmr.com/details&cid=109
References: Abrahamsson, M., 2008., Logistics based business model  – the case of Swedish food retail and manufacturing industries. Conference paper, NOFOMA, June 5-6, Helsinki. Arnold, S., Luthra, M., 2000. Market entry effects of large format retailers: a stakeholder analysis. International Journal of Retail and Distribution Management 28 (4), 139-154. Brown, J., Dant, R., Ingene, C., Kaufmann, P., 2005. Supply chain management and the evolution of the “Big Middle”. Journal of Retailing 81 (2), 97-105. Christopherson, S., 2007. Barriers to ‘US style’ lean retailing: the case of Wal-Mart’s failure in Germany. Journal of Economic Geography 7, 451-469. www.cscmp.org, accessed 2010-08-17 Deleersnyder, B., Dekimpe, M. G., Steenkamp, J-B., Koll, O., 2007. Win-win strategies at discount stores. Journal of Retailing and Consumer Services 14 (5), 309-318. Ganesan, S., George, M., Jap, S., Palmatier, R.W., Weitz, B., 2009. Supply chain management and retailer performance: emerging trends, issues, and implications for research and practice. Journal of Retailing 85 (1), 84-94. Gereffi, G., Christian, M., 2009. The impacts of Wal-Mart: The rise and consequences of the world’s dominant retailer. Annual Review of Sociology 35, 573-591. Huang, Y., Huddleston, P., 2009. Retailer premium own-brands: creating customer loyalty through own-brand products advantage. International Journal of Retail and Distribution Management 37 (11), 975-992. Juhl, H.J., Esbjerg, L., Grunert, K.G., Bech-Larsen, T., Brunso, K., 2006. The fight between store brands and national brands – What’s the score? Journal of Retailing and Consumer Services 13 (5), 331-338. Kempcke, T., 2006. Aktuelle trends in der Handelslogistik: Daten, Fakten, Hintergrunde aus der empirischen Forschung. Research report, EHI Retail institute. KPMG, 2006. Trends im Handel 201. KPMG, research report . Kumar, S., 2008. A study of the supermarket industry and its growing logistics capabilities. International Journal of Retail and Distribution Management 36 (3), 192-211. Kreimer, T., Gerling, M., 2006. Status quo und Perspektiven im deutschen Lebensmitteleinzelhandel 2006. Research report, KPMG and EHI Retail Institute. Lademann, R., 2004. Betriebstypinnovationen in stagnierenden Märkten under Globalisierungsdruck. In Riekhoef, H.-C., (Ed), Retail Business in Deutschland: Perspektiven, Strategien, Erfolgsmuster. First edition, Wiesbaden, pp. 71-96. Otto, A., Mensing, H.-U., 2008. Neue Wege in der Konsumerguterdistribution in Deutschland. Research report from MARS Deutschland. Otto, A., 2009. Konsumguterdistribution in Deutschland – Status Quo und Entwicklungsrichtung. Conference proceeding in 26. Deutscher Logistik-Kongress, BVL, Berlin, pp. 394-425. Payton, S., 2008. Supermarket sweep. Financial Management 4, pp. 16-19. Pfohl, H.C., Röth, C., 2008. Osteuropa: Auswirkungen der EU-Osterweiterung auf die Handelslogistik. In Wolf-Kluthausen, H., (Ed), Jahrbuch Logistik. Berlin, pp. 278-283. Pietersen, F., 2004. Handel in Deuschland – Status quo, Strategien, Perpectiven. In Riekhoef, H.-C., (Ed) Retail Business in Deutschland: Perspektiven, Strategien, Erfolgsmuster. First edition, Wiesbaden, pp. 31-69. Prumper, W., Pohl, J., Thoms, J., 2007. Innovation im Handel – Nachhaltiger Erfolg durch Beschaffungslogistik. In Wolf-Kluthausen, H., (Ed), Jahrbuch Logistik. Berlin, pp. 99-103. Renko, S., Ficko, D., 2010. New logistics technologies in improving customer value in retailing service. Journal of Retailing and Consumer Services 17 (3), 216-223. Sampson, S., 2008. Category killers and big-box retailing: their historical impact on retailing in the USA. International Journal of Retail and Distribution Management 36 (1), 17-31. Schäfer, A., 2008. Chancen vertikaler Konzepte in der Baumarktbranche. 9th Internationaler BHB-Baumarktkongress, Berlin, 18 November. Schommer, P., Harms, T., von le Fort, P., Seitz, P., 2005. Baumärkte in der Strategiefalle. Ernst & Young, Retail and Consumer Products. Skjoett-Larsen, T., Thernoe, C., Andresen, C., 2003. Supply chain collaboration Theoretical perspectives and empirical evidence. International Journal of Physical Distribution and Logistics Management 33 (6), 531-549. Tranfield, D., Denyer, D. and Smart, P., 2003. Towards a methodology for developing evidence-informed management knowledge by means of systematic review. British Journal of Management 14, 207-222. Turban, M., Wolf, J., 2008. Absatzbezogene strategien der Internationalisierung des Lebensmittel-Discountmarkts bei Aldi und Lidl im Vergleich. Research report, Dusseldorf Working Papers in Applied Management and Economics, Fachbereich Wirtschaft, Fachhochschule Dusseldorf. Zentes, J., 2008. Innovative Logistiklösungen des Handels – Auf dem Weg zur Logistikfuhrerschaft. In Baumgarten, H., (Ed), Das Beste der Logistik: Innovationen, Strategien, Umsetzungen. Springer-Verlag Berlin, Heidelberg, pp. 176-183. Zentes, J., Schramm-Klein, H., 2004. Bedeutung det Markenfuhrung in vertikalen Marketing. In Bruhn, M., (Ed), Handbuch Markenfuhrung. 6th ed., Gabler, Wiesbaden, pp. 1679-1705.
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3. Study of the comparative perception of retailers towards factors affecting sales growth of private labels in India
Authors: Rajendra Jain; Sonal Gupta
Published: 28 Jan 2013
Article URL: https://jbrmr.com/details&cid=110
References: ACNielsen (2006). Asia Pacific Retail and Shopper trend. accessed, February 2009, retrieved from http://au.nielsen.com/site/documents/AP_2006_ShopperTrends.pdf Ailawadi, K.L. & Keller, K.L. (2004). Understanding retail branding: conceptual insights and research priorities. Journal of Retailing. 80 (3), 331-342. Baltas, G., & Doyle, P. (1998). An empirical analysis of private brand demand recognising heterogeneous preferences and choice dynamics. Journal of the Operational Research Society.  49(8), 790-798.  Batra, R., & Sinha, I. (2000).  Consumer-level factors moderating the success of private label brands. Journal of Retailing. 76, 175-191. d'Astous, A., & Saint-Louis, O. (2005).  National versus store brand effects on consumer evaluation of a garment. Journal of Fashion Marketing and Management. 9(3), 306-317 Dhar, S.K., & Hoch, S.J. (1997). Why store brand penetration varies by retailer. Marketing Science. 16(3), 208-227.  Dick, A., Jain, A., & Richardson, P. (1995). Correlates of store brand proneness: some empirical observations. Journal of Product & Brand Management. 4 (4), 15-22.  Dunn, M.G., Murphy, P.E., & Skelly, G.U. (1986), "Research note: the influence of perceived risk on brand preference for supermarket products. Journal of Retailing. 62 (2), 204-216.  Glynn, M. S., & Chen, S. (2009).Consumer-factors moderating private label brand success: further empirical results. International Journal of Retail & Distribution Management. 37(11), 896-914. Hoch, S.J., & Banerji, S. (1993). When do store brands succeed. Sloan Management Review. 34(1), 57-67. Hoch, S.J. & Shumeet, B. (1993). When do private labels succeed?. Sloan Management Review. 34(4), 57-67.  Jin,B., Suh, & Gu, Y. ( 2005). Integrating effect of consumer perception factors in predicting private brand purchase in a Korean discount store context.  Journal of Consumer Marketing. 22(2), 62-71. Kyoung-Nan, K. (2008).  The effect of perceived product characteristics on private brand purchases.  Journal of Consumer Marketing. 25 (2), 105-114.  Labeaga, J.M., Lado, N.,  & Martos, M. (2007). Behavioural loyalty towards store brands.  Journal of Retailing and Consumer Services.  14(5), 347-356. Narasimhan, C., &  Ronald, T.W. (1998). Private-labels: fighting to win. Harvard Business Review. 74 (1), 99-111.  Narasimhan, C., & Wilcox, R.T. (1998). Private labels and the channel relationship: a cross-category analysis.  The Journal of Business. 71 (4), 573-600.  Putsis, W.P., & Dhar, R. (2001). An empirical analysis of the determinants of category expenditure.  Journal of Business Research.  52, (3), 277-291. Raju, J., Sethuraman, R., & Dhar, S.K. (1995). The introduction and performance of store brands. Management Science.  41(6), 957-978.  Sayman, S., & Raju, J.S. (2004). Investigating the cross-category effects of store brands. Review of Industrial Organization. 24 (2), 129-141.  Sethuraman, R. (1992). Understanding Cross-category Differences in Private Label Shares of Grocery Products. Marketing Science Institute. Cambridge. MA, Report, 92-108.  Underwood, R.L., Klein, N. M., & Burke, R. R. (2001). Packaging communication: attentional effects of product imagery.  Journal of Product & Brand Management. 10(7), 403-422.
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4. 'Custom-Standardization' - Uncovering the basis for global chaining strategy in prepared food retail
Authors: Ray Titus; Debashish Sengupta
Published: 28 Jan 2013
Article URL: https://jbrmr.com/details&cid=111
References: AboutMcDonalds.com (2010), ‘Hamburger University, McDonal’s Center of Training Excellence’. Associated Press (2009), ‘McDoanld’s sale boosted by frugal consumers’. China Daily (2004), ‘KFC and McDonald’s – a Model of Blended Culture’. Ebd.gov.hk (2010), ‘Reasons for McDonald’s popularity’. Forbes (2005), ‘Ray Kroc, McDonald’s and the Fast Food Industry’. Griffin, Wally (2008), ‘McDonald’s Has a Big Appetite for China’. Ledyard, Mike et al. (2010), ‘Global Process Standardization – The Happy Meal Lesson’. Manrodt, Karl. B (2004), ‘Global Process Standardization: A Case Study’. McDonald’s (2010), ‘McDonald’s History’. Mujtaba, Bahaudin et al. (2007), ‘McDonald’s Success Strategy and Global Expansion through Customer And Brand Loyalty’. Reynolds, R J., et al. (2005), ‘McDonald’s Corporation’. Schugurensky, D. (2000), ‘McDonald’s starts the first corporate university’. Seklecki, Brian. A (2005), ‘Analogous business practices of McDonalds, Wal-Mart, and Microsoft and thoughts on Open Source and Globalization’. Spolsky, Joel (2001), ‘Big Macs vs. The Naked Chef’. Wikinvest (2010), ‘McDonald’s’.
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5. Consumer Decision-Making Styles: Relationships with Consumer Alienation
Authors: David J. Burns
Published: 28 Jan 2013
Article URL: https://jbrmr.com/details&cid=112
References: Allison, N. K., 1978. A psychometric development of a test for consumer alienation from the marketplace. Journal of Marketing Research, 15(4), pp. 565-575. Amyx, D., Bristow D. & Schneider. K., 2004. A cross-cultural comparison of consumer tendencies and subsequent communication implications. Marketing Management Journal, 14(2), pp. 43-54. Bakewell, C. & Mitchell, V-W., 2004. Male consumer decision-making styles. International Review of Retail, Distribution and Consumer Research, 14(2), pp. 223-240. Bakewell, C. & Mitchell, V-W., 2003. Generation Y female consumer decision-making styles. International Journal of Retail and Distribution Management, 31(2), pp. 95-106. Bao, Y., Zhou, K. Z. & Su, C., 2003.  Face consciousness and risk aversion: Do they affect consumer decision-making? Psychology & Marketing, 20(8), pp. 733-755. Beardon, W. O., Lichtenstein, D. R. & Teel, J. E., 1983. Reassessment of the dimensionality, internal consistency, and validity of the consumer alienation scale. In P. E. Murphy, et al., eds. 1985 American marketing association summer educators’ conference proceedings, Chicago IL: American Marketing Association, pp. 35-40. Boyd, H. C. & Helms, J., 2005.  Consumer entitlement theory and measurement. Psychology & Marketing, 22(3), pp. 271-286. Clark, J., 1959. Measuring alienation within a social system. American Sociological Review, 24(6), pp. 849-852. Cowart, K. O. & Goldsmith R. E., 2007.  The influence of consumer decision-making styles on online apparel consumption by college students. International Journal of Consumer Studies, 31(6), pp. 639-647. Elgin, D. & Mitchell, A. 2004.  Voluntary simplicity: A movement emerges. In D. Doherty, & A. Etzioni, eds. Voluntary simplicity: Responding to the consumer culture, Lanham MD: Rowman & Littlefield, pp. 145-171.  Herbig, P., Koehler, W. & Day, K., 1993.  Marketing to the baby bust generation. Journal of Consumer Marketing, 10(1), pp. 4-9. Hilger, M. T., 1973. An evaluation of various aspects of alienation from the marketplace, Unpublished Masters Thesis, Austin: University of Texas. Hirschfeld, R. R., Feild, H. S. & Bedeian A. G., 2000. Work alienation as an individual-difference construct for predicting workplace adjustment: A test in two samples. Journal of Applied Social Psychology, 30(9), pp. 1880-1902. Johnson, E. B., 1996.  Cognitive age: Understanding consumer alienation in the mature market. Review of Business, 17(3), pp. 35-40. Johnson, E. B., 1995. Cognitive age: A key to understanding consumer alienation in the mature market. Mid-Atlantic Journal of Business, 31(4), pp. 259-271. Kennedy, P. & Drebing, C. E., 2002. Abuse and religious experience: A study of religiously committed Evangelical adults. Mental Health, Religion & Culture, 5(3), pp. 225-237. Krishnan, P., Bhatnager, N. & Manchanda, R., 2008. Consumer alienation by brands: Examining the roles of powerlessness and relationship type. In Advances in consumer research, Association for Consumer Research, pp. 955-956. Lambert, Z. V., 1981. Profiling demographic characteristics of alienated consumers. Journal of Business Research, 9(1), pp. 65-86. Lambert, Z. V., 1980.  Consumer alienation, general dissatisfaction, and consumerism issues: Conceptual and managerial perspectives. Journal of Retailing, 56(2), pp. 3-24. Lyman, S. M., 2001. Roads to dystopia: Sociological essays on the postmodern condition. Fayetteville: University of Arkansas Press. McDonald, W. J., 1994. Psychological association with shopping: A moderator variable perspective. Psychology and Marketing, 11(6), pp. 549-568. Mishra, A. A., 2010.   Consumer decision-making styles and young-adult consumers: An Indian eploration. İşletme Araştırmaları Dergisi 2/3, pp. 45-62. Neal, A. G. & Groat, H. T., 1974. Social class correlates of stability and change in levels of alienation: A longitudinal study. Sociological Quarterly, 15(4), pp. 548-558. Radkiewicz, P., 2007. Several reasons why social anomie and political alienation may influence ethnocentric attitudes: The compensating role of authoritarian-paranoid beliefs. Polish Psychological Bulletin, 38(1), pp. 5-14.  Roberts, J., (2000). Consuming in a consumer culture: College students, materialism, status consumption, and compulsive buying. Marketing Management Journal, 10(2), pp. 76-91. Shuptrine, F. K., Pruden, H. O. & Longman, D. S., 1977. Alienation from the marketplace. Journal of the Academy of Marketing Science, 5(2), pp. 233-248.  Shinn, S., 1996. Adolescent consumer decision-making styles: The consumer socialization perspective. Psychology and Marketing, 13(6), pp. 547-569. Sproles, G. B. & Kendall, E. L., 1986. A methodology for profiling consumers’ decision-making styles. Journal of Consumer Affairs, 20(2), pp. 267-279. Vitell, S. J. & Paolillo, J. G. P., 2003. Consumer ethics: The role of religiosity. Journal of Business Ethics, 46(2), pp. 151-162. Walsh, G., Hennig-Thuras, T., Mitchell, V-W. & Wiedmann, K-P., 2001. Consumers’ decision-making style as a basis for market segmentation. Journal of Targeting, Measurement and Analysis for Marketing, 10(2), pp. 117-131. Wang, C-L., Siu, N. Y. M., & and Hui, A. S. Y., 2004.  Consumer decision-making styles on domestic and imported brand clothing. European Journal of Marketing, 38(1-2), pp. 239-252. Weidmann, K-P., Walsh, G., Hennig-Thurau, T., & Mitchell, V. W., 2001. Consumers’ decision-making style as a basis for market segmentation. In G. W. Marshall & S. J. Grove eds. Enhancing knowledge development in marketing, vol. 12, Chicago: American Marketing Association, pp. 128-129. Wood, M., 2005. Discretionary unplanned buying in consumer society. Journal of Consumer Behaviour, 4(4), pp. 268-281.
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6. The impact of 'Brand equity' determinants on consumer's purchase decisions. A case study of the processed food sector in the national capital region of India
Authors: Mukund Kumar
Published: 28 Jan 2013
Article URL: https://jbrmr.com/details&cid=113
References: Aaker, D.A, (1996). Measuring brand equity across products and markets. California Management Review, 38, pp 102-120. Atilgan, E., Safak, A., and Serkan, A, (2005). Determinants of the brand equity: A verification approach in the beverage industry in Turkey. Marketing Intelligence and Planning, 23, 237-248. Berry, L.L, (2000). Cultivating service brand equity. Journal of the Academy of Marketing Science, 28, pp128-137. Government of India. Ministry of food processing industry, Annual report 2009-10. Keller, K.L, (1998). Strategic brand management: Building, measuring, and managing brand equity. Upper Saddle River, Prentice Hall, New Jersey. Keller, K.L, (2001). Building customer-based brand equity: A blueprint for creating strong brands. Marketing Science Institute Working Paper Series, pp 1-107. Keller, K. L, (2009). Building strong brand in modern marketing communication environment, Journal of Marketing Communication, 15(2-3). Kumar Mukund (2010). Food processing industry in India: opportunity and constraints for fruits and vegetable processing sector, Management prudence Journal, 2(1).  Louro Maria Joao and Cunha Vieira Paulo, (2001). Brand management paradigms. Journal of Marketing Management, 17, pp 849-875. Zeithaml, V.A, (1981). How consumer evaluation processes differ between goods and services. Marketing of Services. Eds. James H. Donnelly and William R. George. Chicago: American Marketing Association, pp 186-189. 
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7. Impact of retail services on retail sales
Authors: V V Devi Prasad Kotni
Published: 28 Jan 2013
Article URL: https://jbrmr.com/details&cid=114
References: Anderson, S. W., L. S. Baggett and S. K. Widener, (2006), “The impact of service operations failures on customer satisfaction: the role of attributions of blame”, Social Science Research Network, “http://papers.ssrn.com/sol3/ papers.cfm?abstract_id=975832”. Berry, L.L (1980), “Services Marketing is Different”, Business, Vol.30, May-June, pp.24-38. Cronin, J.J. and Taylor S.A (1992), “Measuring Service Quality and re-examination and extension”, Journal of Marketing, Vol.30, pp 55-68.  Dabholkar, P A; Thorpe, D I and Rentz, J O (1996). “A Measure of Service Quality for Retail Stores: Scale Development and Validation,” Journal of the Academy of Marketing Science, 24(1), 3-16. Don Peppers and Martha Rogers, Ph.D., Rules to Break and Laws to Follow, John Wiley & Sons Inc., (2008) Fisher, M. L., A. Raman, A. McClelland (2000), “Rocket-science retailing is almost here: are you ready?”, Harvard Business Review, 78(4), 115-124. Gilbert, David (1999), Retail Marketing Management, Harlow: Prentice Hall, 356 pp. Levy, Michael, A. Weitz, Barton (2002), Retailing Management. New Delhi: Tata McGraw Hill Publishing Company Limited, 2002. 754 pp. Lewlyn L. R. Rodrigues, Gopalakrishna B, Varambally K. V. M, “Service Quality and Customer Satisfaction: A Case Study in General Insurance using Customized SERVPERF Instrument”, Vignana Jyothi Journal of Management, Volume 1 Issue 1 July-December 2009, pp 63-71. Parasuraman, A, Zeithaml, V A and Berry, L L (1985). “A Conceptual Model of Service Quality and Its Implications for Future Research,” Journal of Marketing, 49(4), 41-50. Philip H. Mitchell, Discovery-Based Retail, Bascom Hill Publishing Group, 2008 Philip Kotler (2000), Marketing Management, 10th Edition, Prentice Hall India. Salmon, W. J. (1989), “Retailing in the age of execution”, Journal of Retailing, 65(3), pp 368-378.  
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8. The relationship between the ``Big Five`` personality traits and customer satisfaction: A case study of Melli Bank Kerman, Iran.
Authors: Zhaleh Zohreh Kermani
Published: 28 Jan 2013
Article URL: https://jbrmr.com/details&cid=115
References: Barrick, M. R., & Mount, M. K. (1991). The Big Five personality dimensions and job performance: A meta-analysis. Personnel Psychology, 44, 1-26. Chatham, B. (2002). "CRM's future: Humble growth through 2007". Cambridge, MA: Forrester Research, Inc. Gartner (2003, March 3). "CRM success is in strategy and implementation, not http://www.gartner.comSoftware``. Goldberg, L. R. (1976). "Language and personality: Toward a taxonomy of trait-descriptive terms" .Istanbul Studies in Experimental Psychology, 12, 1-23. Haq.Inam Ul, Ramay. M. Ismail, Rehman. Muhammad Ahmed U, Jam. Farooq Ahmed(2010)," Big Five Personality and Perceived Customer Relationship Management", Research Journal of Internatıonal Studıes - Issue 15.  Hoyer, W. D. & MacInnis, D. J. (2001), "Consumer Behaviour". 2nd ed., Boston, Houghton Mifflin Company. John, O. P., Hampson, S. E., & Goldberg, L. R. (1991). "Is there a basic level of personality description? " Journal of Personality and Social Psychology, 60, 348-361. John, O. P., & Robins, R. W. (1998). :Recent trends in Big Five research: Development, predictive validity, and personality types" . In J. Bermudez et al. (Eds.), Personality Psychology in Europe ,Vol. 6, pp. 6-16. Tilbourg, The Netherlands: Tilbourg University Press. Kotler,P.( 2000), Marketing Management. 10thed, New Jersey, Prentice-Hall. McAdams, D. P. (1995). "What do we know when we know a person?"Journal of Personality,63,365-396. McCrae, R. R. (1996)."Social consequences of experiential openness".Psychological Bulletin, 120 ,323-337. Mount, M. K., Barrick, M. R., & Stewart, G. L. (1998). "Five-Factor Model of personality and performance in jobs involving interpersonal interactions" . Human Performance, 11, 145-165. Rigby, D. K., & Ledingham, D. (2004)."CRM done right". Harvard Business Review, 82(11), 118−129. Roy.Tapan Kumer,Stavropolous.Christos(2007),"Customer knowledge management in e-Business environment", Master Thesis. Salgado, J.F. (1997)." The five-factor model of personality and job performance in the European Community". Journal of Applied Psychology, Vol. 82, pp. 30-43. Winer, R. S. (2001). "A framework for customer relationship management". California Management Review, 43(4), 89−105. Wu,Tain-Fung, Batmunkh, Munkh-Ulzii(2010)," Exploring the Relationship between Customer Equity and Satisfaction: An Empirical Study of Mongolian Gas Station Channels", International Journal of Trade, Economics and Finance, Vol. 1, No. 2.
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9. Does an ATM surrogate a branch of a Bank in India?
Authors: Padmasree. Karamala; Bharathi Devi. Anchula
Published: 28 Jan 2013
Article URL: https://jbrmr.com/details&cid=116
References: Akamavi, R.K, (2005), A research agenda for investigation of product innovation in the financial services sector, Journal of Services Marketing, 19(6), 359-378.  Barras, R, (1990), Interactive innovation in financial and business services: The vanguard of the service revolution, Research Policy, 19, 215-237.  Basel Committee on Banking Supervision, (1998), Risk Management for Electronic Banking and Electronic Money Activities, March. Baskerville, R., Pries-Heje, J, (1998), Information technology diffusion: Building positive barriers, European Journal of Information Systems, 7, 17-28.  Brown, I., Molla, A. (2005), Determinants of Internet and cell phone banking adoption in South Africa, Journal of Internet Banking and Commerce, 10 (1).  Consoli, D, (2005), The dynamics of technological change in UK retail banking services: An evolutionary perspective, Research Policy, 34 (4), 461-480.  Dobni, C.B. (2006) Developing an innovation orientation in financial services organisations, Journal of Financial Services Marketing, 11(2), 166-179  Edquist, C, (1997), Systems of Innovations. Technologies, Institutions and Organizations. London: Pinter.  Fasnacht, D. (2009) Open Innovation in the Financial Services: Growing Through Openness, Flexibility, and Customer Integration. Berlin: Springer-Verlag.  Gallouj, F., Weinstein, O, (1997), Innovation in services, Research Policy, 26, 537-556.  Grosse, R., (1996) International technology transfer in services, Journal of International Business Studies, 27 (4), 781-800.  Harris, L, (2001), The IT productivity paradox-evidence from the UK retail banking industry, New Technology, Work and Employment, 16(1), 35-48.  Hatta, K & Liyama, Y, (1991), Ergonamic study of automatic teller machine operability.  International Journal of Human Computer Interaction, Vol.3, No.3, pp.295-309. IIPM (2008): ‘Role of ATMs in Bank Transactions: Emerging Issues’, The India Economy Review, September 30  Kumar, P., Turnbull, S.M, (2008), Optimal patenting and licensing of financial innovations, Management Science, 54(12), 2012-2023.  Lockett, A., Littler, D,(1997), The adoption of direct banking services, Journal of Marketing Management,13, 791-811.  RBI (2005), Report on Trend and Progress of Banking in India, 24 November. RBI (2006), Report on Trend and Progress of Banking in India, 14 November. RBI (2007), Report on Trend and Progress of Banking in India, 27 November. RBI (2008), Report on Trend and Progress of Banking in India, 17 December. RBI (2009), Report on Trend and Progress of Banking in India, 23 October. Retail Banking Research (2010): Global ATM Market and forecast. Sethi, V., King, W. R. (1994) Development of measures to assess the extent to which an information technology application provides competitive advantage, Management Science, 40(12), 1601-1627.  Singh, B., Malhotra, P. (2004) Adoption of internet banking: An empirical investigation of Indian banking sector, Journal of Internet Banking and Commerce, 9 (2).  Stanley, T.J & Moschies, G.P, (1983), The ATM prone consumer: A profile and implications. Journal of Retail Banking, Vol.5, No.1, pp.45-51. Tiwari, R., Buse, S. (2007): The Mobile Commerce Prospects: A Strategic Analysis of Opportunities in the Banking Sector. Hamburg: Hamburg University Press.  
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10. Hairdressers in the UK: Time to Regulate the 'Candy Floss Profession'? Part one - the genesis of a profession and the cast of characters, real and fictional, which colours the canvas
Authors: Peter Shears
Published: 28 Jan 2013
Article URL: https://jbrmr.com/details&cid=117
References: i Quoted by  Cohen, J. DAILY MAIL, December 29 1998,p.46 ii Hicks, C. THE INDEPENDENT, October 28 1997, p.17 iii For example, in Queensland Australia: http://www.activehandstraining.com.au/index.php?id=15 and http://www.deir.qld.gov.au/workplace/subjects/hairdressing/guide/index.htm and across the United States: http://www.finallywhatyouneed.com/stateboards.html  iv A survey by the Good Salon Guide in 1994, for example, demonstrated that 85% of clients were of this opinion. v Ibid. vi A Short History of Hairdressing, Women's Issues, April 22nd 2008 accessed at http://www.girlygang.net/articles/1145/1/A-Short-History-of-Hairdressing/Page1.html vii Drawn in part from http://littlelonghairs.com/longhairs/content/history-hair viii ‘Tu-aur’ ix Sherrow, V. (2006) Encyclopedia of Hair ( p.112 , p.163) Greenwood Press x Ezekiel: Chapter 5, Verse 1 xi The members of the joint corporation were to be known as “Master” -  thus ‘Mister’ - the title still used by British surgeons rather than ‘Doctor’. xii The Royal College of Surgeons did not receive its charter until 1800. xiii See generally: http://www.britannica.com/EBchecked/topic/52840/barber xiv patent US775134 xv http://www.sciencemuseum.org.uk/images/I048/10316807.aspx xvi http://www.loreal.com/_en/_ww/HTML/our-company/history-of-l-oreal.aspx xvii An expression used in the industry to indicate that the vertical list of timed appointments in a salon’s booking diary will be full xviii a wig for men that was fashionable in the 17th and 18th centuries xix http://littlelonghairs.com/longhairs/content/history-hair xx A Short History of Hairdressing,(2008, April 22) Women's Issues, accessed at http://www.girlygang.net/articles/1145/1/A-Short-History-of-Hairdressing/Page1.html xxi Antoine by Antoine, 1946, p.19. London, W. H. Allen xxii Quoted in Cox,C. (1999)  Good Hair Days, p.82. Quartet Books xxiii Raymond, P. (1976) The Outrageous Autobiography of Teasie Weasie p.66. London: Wyndharn Publications. quoted in Cox, C. (1999) Good Hair Days, p.94. Quartet Books. xxiv Vidal Sassoon began his career as one of Teasie-Weasie's staff and obviously aimed to outstrip his master. In 1956 Diana Dors had caused press hysteria by flying Teasie-Weasie to the USA for a £2,500 shampoo and set. Twelve years later Sassoon flew to the US to give a $5,000 cut to Rosemary's Baby star Mia Farrow. http://www.donnalethal.com/2009/07/mr-teazie-weazie.html xxv See: http://www.imdb.com/title/tt0073692/ and http://www.allmovie.com/work/44074 xxvi The Bow Street Runners were London's first professional police force. They were founded in 1749 by the author Henry Fielding. They worked from the Bow Street magistrates' office. xxvii drawn from: Haining,P. (2007) Sweeney Todd: The Real Story of The Demon Barber of Fleet Street, Robson Books  xxviii http://www.grooming-health.com/demon-barber.htm xixhttp://www.oldbaileyonline.org/search.jsp?foo=bar&form=_divs&_divs_fulltext=Todd+1801&start=160 xxx ‘The String of Pearls: A Romance’ was published in eighteen weekly parts, in Lloyd, E. THE PEOPLE'S PERIODICAL AND FAMILY LIBRARY, issues 7-24. 21 November 1846 to 20 March 1847 http://www.victorianlondon.org/mysteries/sweeney_todd-01.htm xxxi a list at: http://en.wikipedia.org/wiki/Sweeney_Todd xxxii Turner, E.S. (1948) Boys Will Be Boys: The Story of Sweeney Todd, Deadwood Dick, Sexton Blake,    Billy Bunter, Dick Barton, Etc., Michael Joseph.
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11. The Role of Micro-businesses in the Socio-Economic Development of Ilocos Norte, Philippines
Authors: Eric S. Parilla
Published: 28 Jan 2013
Article URL: https://jbrmr.com/details&cid=118
References: Book Ames, Micheal D. and Norva L. Wellsfry. 1983. Small Business Management. New York: West Publishing Company. DRUCKER, P. 1985. Innovation and Entrepreneurship: Practice and Principles. Heinemann, London.  Fajardo, F.R. 1994.  Entrepreneurship. National Bookstore.  Kaldor, N. 1983. A New Economic Era. New York: Elsevier.  Keynes, KM. 1936.  The General Theory of Employment, Interest and Money. London:Mc Millan.  Kotler, P. and G. Armstrong. 2000. Principles of Marketing. 5th Edition Pearson Education Asia Pte. Ltd.  Lawler, E. E., Mohrman, S. A. and Ledford, G. E. Jr. 1995. Creating High Performance Organizations. San Francisco: Jossey-Bass.  Lichauco, A. 1988. Nationalist Economics. SPES. Institute Inc. Quezon City.  Mclelland, D.C. and D.G. Winter. 1971. Motivating Economic Achievement. New York:The Free Press.  Lovery, James R. et. al. 1990. Business in Today’s World. Ohio: South-Western Publishing Company,  Mejorada, Nenito D. 1993. Business Finance. JMC Press, Inc. 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12. "Passive Dictators" of the family and consumer behaviour: A case of malted food
Authors: Akhilesh Chandra Pandey; S. P. Kala
Published: 28 Jan 2013
Article URL: https://jbrmr.com/details&cid=119
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